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Avaya UCaaS vs Amazon Connect
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Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.
- Agent Interface
- Automated Routing
- Call Center Management
- Call Recording Software
- Call Routing
- Chat/Messaging
- Contact Management Software
- Email Management Software
- IVR Software
- Multi-Channel Communication
- Agent Interface
- Automated Routing
- Call Center Management
- Call Recording Software
- Call Routing
- Chat/Messaging
- Contact Management Software
- Email Management Software
- IVR Software
- Multi-Channel Communication
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
