17 years helping Canadian businesses
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Workforce Optimization (WFO) vs NICE CXone
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Not provided by vendor
US$71.00/month
Contact Centers and Help Desks from any industry who have more than 40 agents.
Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Employee Scheduling Software
- For Call Centers
- On-Demand Recording
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Time & Attendance
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Employee Scheduling Software
- For Call Centers
- On-Demand Recording
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Time & Attendance
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
