Workforce Optimization (WFO) vs RingCentral Contact Center

US$65.00/month

• Ease of Use

  4.3 (18)

• Features & Functionality

  4.4 (18)

• Customer Service

  4.1 (18)

• Value for Money

  4.5 (18)

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• Ease of Use

  4.3 (219)

• Features & Functionality

  4.3 (219)

• Customer Service

  4.2 (219)

• Value for Money

  4.1 (219)

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Contact Centers and Help Desks from any industry who have more than 40 agents.

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

• Automatic Call Distribution
• Call Recording Software
• Computer Telephony Integration
• Employee Scheduling Software
• Monitoring
• On-Demand Recording
• Performance Management
• Performance Metrics
• Reporting/Analytics
• Time & Attendance

See all features

• Automatic Call Distribution
• Call Recording Software
• Computer Telephony Integration
• Employee Scheduling Software
• Monitoring
• On-Demand Recording
• Performance Management
• Performance Metrics
• Reporting/Analytics
• Time & Attendance

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat