17 years helping Canadian businesses
choose better software
Genesys Cloud CX vs Workforce Optimization (WFO)
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$75.00/month
Not provided by vendor
Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.
Contact Centers and Help Desks from any industry who have more than 40 agents.
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Employee Scheduling Software
- For Call Centers
- Monitoring
- On-Demand Recording
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Employee Scheduling Software
- For Call Centers
- Monitoring
- On-Demand Recording
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
