---
description: Compare the best Customer Service Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.7/5 (29 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
2. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1133 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
3. [HappyFox Help Desk](https://www.capterra.ca/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
4. [Lost Returns](https://www.capterra.ca/software/219520/lostreturns) — 5.0/5 (1 reviews) — Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner.
5. [Qiscus](https://www.capterra.ca/software/1026338/qiscus) — 4.4/5 (7 reviews) — It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
6. [Confides](https://www.capterra.ca/software/183052/incognitodesk) — 4.7/5 (10 reviews) — An online application that allows servicing tight communities while preserving the anonymity of the users of those communities
7. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2213 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
8. [HubSpot Service Hub](https://www.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
9. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3440 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
10. [Fin](https://www.capterra.ca/software/1077853/Fin) — 4.6/5 (16 reviews) — Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs.
11. [Avochato](https://www.capterra.ca/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
12. [HelpDesk](https://www.capterra.ca/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
13. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (258 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
14. [VINSI](https://www.capterra.ca/software/1097305/VINSI) — 5.0/5 (10 reviews) — AI-powered platform unifying voice agents, CRM, automation, ticketing, QA \& analytics into one connected business ecosystem.
15. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18785 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
16. [Webex Suite](https://www.capterra.ca/software/733/webex) — 4.4/5 (7404 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
17. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5825 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
18. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4080 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
19. [NetSuite](https://www.capterra.ca/software/135757/netsuite) — 4.2/5 (2044 reviews) — Web-based \& AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility \& control needed to make decisions.
20. [ScreenConnect](https://www.capterra.ca/software/147830/ScreenConnect) — 4.7/5 (1896 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
21. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
22. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1724 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
23. [Odoo](https://www.capterra.ca/software/135618/odoo) — 4.2/5 (1310 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
24. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (993 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
25. [Act\!](https://www.capterra.ca/software/133171/act) — 3.9/5 (919 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/22/customer-service/software)
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Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.ca/software/61368/salesforce","@type":"ListItem"},{"name":"Webex Suite","position":16,"description":"Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. \n\nAll workloads in the  Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e60c0fa1-f0d4-40ac-a412-0b2261b1f9a0.png","url":"https://www.capterra.ca/software/733/webex","@type":"ListItem"},{"name":"Dynamics 365","position":17,"description":"Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.ca/software/157279/dynamics-365","@type":"ListItem"},{"name":"Zendesk Suite","position":18,"description":"Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"NetSuite","position":19,"description":"AI-enabled cloud ERP solution that enables businesses to gain the visibility, control, and agility to build and groq. It offers modules for accounting, CRM, analysis, reporting, and more.\nFirst focused on financials and ERP, the tool provides an integrated system that also includes inventory management, HR, professional services automation, and commerce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.ca/software/135757/netsuite","@type":"ListItem"},{"name":"ScreenConnect","position":20,"description":"ScreenConnect is remote support and access software that resolves technical issues securely on any device. Its remote support feature enables instant troubleshooting across Windows, Mac, Linux, and mobile devices, minimizing downtime. With 24/7 secure remote access, technical teams can discreetly manage endpoints without disrupting users, while privileged access management enforces least-privilege policies for enhanced security.\nFeatures include live camera sharing for technicians to view and resolve issues in real time, backstage troubleshooting for seamless support, and event-driven automations that help teams stay proactive. Advanced encryption ensures data security throughout all operations. Available on-premises or in the cloud, ScreenConnect maintains smooth operations with its comprehensive toolset and scalable architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.capterra.ca/software/147830/ScreenConnect","@type":"ListItem"},{"name":"LiveAgent","position":21,"description":"LiveAgent is a fully-featured Customer Support software with over 200+ integrations.\n\nStreamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. \n\nCompanies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. \n\nStart with a 1 month free trial, no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":22,"description":"LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":23,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.ca/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":24,"description":"Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. Cloud, mobile and open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Act!","position":25,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.ca/software/133171/act","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/22/customer-service/software#itemlist","numberOfItems":25}
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