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description: Page 2 - Compare the best ITSM Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 2 - ITSM Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) > [Page 2](https://www.capterra.ca/directory/30676/itsm/software?page=2)

# ITSM Software

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. ITSM software tools guide Canadian IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service. Find the best ITSM software in Canada for your organization.

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## Products

1. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
2. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (237 reviews) — Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.
3. [Tempo Timesheets](https://www.capterra.ca/software/190126/tempo) — 4.3/5 (222 reviews) — Timesheets by Tempo: Empower ITSM. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track service time.
4. [PagerDuty](https://www.capterra.ca/software/125693/pagerduty) — 4.6/5 (219 reviews) — Cloud software that connects people, systems \& data into a single view for visibility and actionable intelligence across operations.
5. [LogMeIn Resolve](https://www.capterra.ca/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Cloud-based IT support software for SMBs with in-house and remote teams.
6. [Kaseya VSA](https://www.capterra.ca/software/100303/kaseya-vsa) — 4.0/5 (206 reviews) — Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere.
7. [Issuetrak](https://www.capterra.ca/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything IT teams need to track assets and resolve issues, stress-free. Backed by industry-leading, US-based 24/7 technical support.
8. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews) — N-central is a remote monitoring and management platform that helps MSPs and IT teams manage, automate, and secure IT infrastructure.
9. [N-sight RMM](https://www.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews) — RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features.
10. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
11. [Kayako](https://www.capterra.ca/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
12. [Cherwell Service Management](https://www.capterra.ca/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwell¿s comprehensive ITSM solution.
13. [LogMeIn Rescue](https://www.capterra.ca/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
14. [Autotask PSA](https://www.capterra.ca/software/1004024/autotask-psa) — 4.3/5 (155 reviews) — Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
15. [OpsGenie](https://www.capterra.ca/software/170236/opsgenie) — 4.6/5 (154 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.
16. [TeamDynamix](https://www.capterra.ca/software/121317/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
17. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews) — Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
18. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI, ITSM software that is designed for modern teams and does away with the complexity of traditional ITSM tools.
19. [xMatters](https://www.capterra.ca/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
20. [BOSSDesk](https://www.capterra.ca/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise.
21. [Web Help Desk](https://www.capterra.ca/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
22. [BMC Helix ITSM](https://www.capterra.ca/software/164195/remedy-it-service-management) — 4.1/5 (115 reviews) — Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
23. [TOPdesk](https://www.capterra.ca/software/127562/topdesk) — 4.4/5 (110 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
24. [monday service](https://www.capterra.ca/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
25. [Desk Manager](https://www.capterra.ca/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30676/itsm/software)
- [All Categories](https://www.capterra.ca/directory)

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Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.capterra.ca/software/125693/pagerduty","@type":"ListItem"},{"name":"LogMeIn Resolve","position":5,"description":"Get ahead of issues with LogMeIn Resolve – the first and only completely free RMM solution on the market. From performance lags to infrastructure snags – and any other IT management issue in between – get notified automatically when systems need attention. Stay informed when issues arise with LogMeIn Resolve’s desktop alerting software. Get notified when set thresholds are hit – so you can proactively address potentially bigger problems and identify trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.ca/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Kaseya VSA","position":6,"description":"Kaseya VSA is an integrated IT systems management platform that can be leveraged across IT disciplines to streamline and automate IT services. Kaseya VSA integrates key management capabilities into a single platform and offers IT teams the ability to automate tasks and workflows, manage any device remotely and protect every endpoint with enhanced threat detection, automated patch management, and more.\n\nThe platform offers comprehensive monitoring, alerting and auto-remediation of IT issues. It includes asset and inventory management, remote access for troubleshooting, and network monitoring from LAN to cloud. Kaseya VSA features mobile device management, patch approval dashboards, policy management, and a mobile app for IT management. With security features like ransomware detection and integrations with other IT solutions, Kaseya VSA is a unified RMM platform that improves operations and service delivery for managed service providers and IT departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bc82e8c-1253-4071-b558-d183c4fc5016.png","url":"https://www.capterra.ca/software/100303/kaseya-vsa","@type":"ListItem"},{"name":"Issuetrak","position":7,"description":"Issuetrak provides the peace of mind that your IT department deserves. Technical problems impact productivity and cause workforce frustration that grows with every idle second. \nIssuetrak's award-winning platform helps you maximize the efficiency of your department, whether it’s a team of 1 or 100, and easily manage your assets with control. 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It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.ca/software/80775/kayako","@type":"ListItem"},{"name":"Cherwell Service Management","position":12,"description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.ca/software/121158/cherwell-software","@type":"ListItem"},{"name":"LogMeIn Rescue","position":13,"description":"LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.capterra.ca/software/161344/logmein-rescue","@type":"ListItem"},{"name":"Autotask PSA","position":14,"description":"Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. 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With a no-code platform, powerful integration and automation, fully integrated Project Portfolio Management, and advanced use of AI with automation, TeamDynamix helps IT teams reduce complexity, improve service delivery, and drive efficiency.\n\nWhy choose TeamDynamix?\n- Fast time to value on a no-code platform\n- Easy to expand to HR, Facilities & others\n- Offers enterprise integration & automation\n- Conversational AI \n\nIs TeamDynamix easy to administer?\nYes. Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.ca/software/121317/teamdynamix","@type":"ListItem"},{"name":"Syncro","position":17,"description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30225f0c-f27d-42a1-bcec-c57fec02e61d.jpeg","url":"https://www.capterra.ca/software/207618/syncro","@type":"ListItem"},{"name":"Hiver","position":18,"description":"Hiver is a modern, AI ITSM tool that’s fast, intuitive, and easy to adopt. It helps IT teams resolve issues quickly without the steep learning curve of traditional ITSM platforms. \n\nWith Hiver, all IT and tech requests from emails like itsupport@ or admin@, live chat, and portals are centralized in one place. AI-suggested tags and automated workflows make it simple to triage tickets, assign them to the right teammates, and monitor their status in real time. Teams can collaborate seamlessly with internal notes and @mentions, eliminating the need for messy forwards and CCs. \n\nHiver AI further reduces effort by composing replies, summarizing conversations, and suggesting templates for quick resolutions. IT teams can also implement self-service through AI chatbots and an internal knowledge base, deflecting L1 tickets and reducing costs. Finally, customizable reports and dashboards provide clear insights into SLA compliance, response times, employee feedback, and overall performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ca/software/142975/hiver","@type":"ListItem"},{"name":"xMatters","position":19,"description":"xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.ca/software/116750/xmatters","@type":"ListItem"},{"name":"BOSSDesk","position":20,"description":"BOSSDesk a fully integrated ITIL based ITSM / Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.ca/software/144825/boss-solutions","@type":"ListItem"},{"name":"Web Help Desk","position":21,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.ca/software/179421/web-help-desk","@type":"ListItem"},{"name":"BMC Helix ITSM","position":22,"description":"BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39e2200a-1ca2-4c19-9926-d4ff5cb4f45f.png","url":"https://www.capterra.ca/software/164195/remedy-it-service-management","@type":"ListItem"},{"name":"TOPdesk","position":23,"description":"ITSM that make you smile\n\nGo from piles of requests to effortless IT services with TOPdesk’s ITSM software. Standardize how you solve problems and capture knowledge, so your agents can enjoy the work they do best.\n\nStay on top of everything in one place\n\nShare tasks with fellow agents. Keep end users in the loop. Work with other service departments. And even spot recurring problems with our ITSM tool. One ITSM software platform for all your requests, assets, and workflows makes your IT services consistently great.\n\nHelp end users by tailoring the experience\n\nOmnichannel support gives end users a consumer-level experience. With live chat solutions, AI chatbots, and the Self-Service Portal, requests are routed to the right team – and end users always know what’s up.\nHave you put the “wow” in your service? See whether you’ve delivered that laptop on time with SLAs. Receive a star-rating for each problem solved. And measure satisfaction with in-tool survey options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.ca/software/127562/topdesk","@type":"ListItem"},{"name":"monday service","position":24,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.ca/software/1069948/monday-service","@type":"ListItem"},{"name":"Desk Manager","position":25,"description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.capterra.ca/software/173025/help-desk-software","@type":"ListItem"}],"numberOfItems":25}
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