---
description: Page 9 - Compare the best ITSM Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 9 - ITSM Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) > [Page 9](https://www.capterra.ca/directory/30676/itsm/software?page=9)

# ITSM Software

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. ITSM software tools guide Canadian IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service. Find the best ITSM software in Canada for your organization.

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## Products

1. [ZServiceDesk](https://www.capterra.ca/software/208650/zservicedesk) (0 reviews) — Enterprise Service Desk, IT \& Non-IT Asset Mgmt / Software Mgmt / Integrated AI \& ML Bot / On-demand Customization / 350+ APIs
2. [Invarosoft](https://www.capterra.ca/software/214402/invarosoft-cx-platform) (0 reviews) — The Invarosoft® ITSM CX Platform front-ends your ITSM tool to help your IT Team or MSP modernize the end user experience of IT Support.
3. [Maestro](https://www.capterra.ca/software/218473/maestro) (0 reviews) — Maestro Intelligence Hub is ab all-in-one platform that leverages all of the data and information flows in any business.
4. [PC-Duo](https://www.capterra.ca/software/1006527/pc-duo) (0 reviews) — PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises.
5. [sDesk](https://www.capterra.ca/software/1021988/sdesk) (0 reviews) — sDesk is a cloud-based IT service management solution that enables businesses to manage incidents, requests, changes, and problems.
6. [KIX](https://www.capterra.ca/software/1023292/kix) (0 reviews) — KIX is the open source based service management software for IT service management and technical service.
7. [Senju/SM](https://www.capterra.ca/software/1025581/senjusm) (0 reviews) — Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses.
8. [tbITSM](https://www.capterra.ca/software/1030067/tbitsm) (0 reviews) — It is an ITSM solution that helps businesses manage changes, incidents, problems, requests, configuration, and more.
9. [tbXMS](https://www.capterra.ca/software/1030063/tbxms) (0 reviews) — It is a network management solution that helps businesses monitor performance, manage configuration, and more.
10. [Tuva IT](https://www.capterra.ca/software/1034155/TuvaIT) (0 reviews) — An AI Assistant to automate your IT Service Management
11. [ServiceTeam ITSM](https://www.capterra.ca/software/1038327/serviceteam-itsm) (0 reviews) — ServiceTeam® ITSM leverages Microsoft Power Apps and Dynamics® 365 to deliver modern, cost-effective and intelligent customer service.
12. [TIKTING](https://www.capterra.ca/software/1038612/tikting) (0 reviews) — TIKTING® ITSM ITIL v4 Compliant Incident \& Problem Managment Change \& Workflow Request \& Resolution Asset Management Knowledge Base...
13. [K inventory](https://www.capterra.ca/software/1039046/k-inventory) (0 reviews) — K inventory is an online Inventory Management solution, it improves your teams' productivity thanks to real-time management.
14. [TACO](https://www.capterra.ca/software/1039364/taco) (0 reviews) — TACO IT service management (ITSM) is backed by certified professional managed services skills under SLA via an ITIL-certified helpdesk.
15. [CommandLink SD-WAN](https://www.capterra.ca/software/1045261/commandlink-sd-wan) (0 reviews) — CommandLink SD-WAN is a network management solution that helps enterprises manage and optimize WAN performance.
16. [etrack1](https://www.capterra.ca/software/1056309/etrack1) (0 reviews) — GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
17. [KACE Cloud](https://www.capterra.ca/software/1059413/kace-cloud) (0 reviews) — Patch, secure, and automate every endpoint in your hybrid IT environment from the cloud.
18. [IT Communication Assistant](https://www.capterra.ca/software/1065113/it-communication-assistant) (0 reviews) — Workspaces for the fast creation of effective IT communications (universal standard for ITSM).
19. [Managed Service Providers (MSPs)](https://www.capterra.ca/software/1067763/Managed-Service-Providers-MSPs) (0 reviews) — Revolutionise your IT offering with our service management software for MSPs, technology and shared services.
20. [Mugato](https://www.capterra.ca/software/1068806/Mugato) (0 reviews) — The real-time blueprint of your entire IT landscape used to map, plan, execute, and monitor IT transformation projects.
21. [HCL BigFix Service Management](https://www.capterra.ca/software/1069725/HCL-SX) (0 reviews) — AI-Powered Service Management. Insightful. Intelligent. Autonomous.
22. [Helpion](https://www.capterra.ca/software/1076538/Helpion) (0 reviews) — Cloud-based IT operations tool that streamlines ticket and change management, tracks assets, automates workflows, and creates reports.
23. [Faveo Servicedesk](https://www.capterra.ca/software/1079191/Faveo-Servicedesk) (0 reviews) — Faveo Servicedesk Software is an ITIL-based IT service tool offering ticketing, asset management, and remote monitoring features.
24. [KLX ESM](https://www.capterra.ca/software/1079296/KLX-ESM) (0 reviews) — Cloud-based ITSM and ESM platform that provides workflow automation and IT process management for small to midsize businesses.
25. [Nexa.itsm](https://www.capterra.ca/software/1065042/nexa-itsm) (0 reviews) — Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks.

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Page: 9 / 10\
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Next: [Next page](https://www.capterra.ca/directory/30676/itsm/software?page=10)

## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30676/itsm/software)
- [All Categories](https://www.capterra.ca/directory)

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KIX offers individually adaptable basic functions: ticket & asset management, customer portal, knowledge database, reporting, on-premise & SaaS as well as 15 ITIL 4 practices.\n\nExtensions are e.g. a mobile app for professional field service management and connect add-ons for the integration of related IT systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.capterra.ca/software/1023292/kix","@type":"ListItem"},{"name":"Senju/SM","position":7,"description":"Senju/SM is a service desk platform for managing service user input. Users can also integrate responses from knowledge bases and operational management tools. The software coordinates input from developers, vendors, infrastructure specialists, and service desk operators. It provides a coherent customer response system to reduce management load. Knowledge is incorporated from previous customer requests and other sources, allowing traceable and accountable responses to end-users with minimal confusion.\n\nSenju/SM also encourages customer service auditors to maintain and adhere to relevant standards. The system's operational processes follow a standardized framework. Requests can be successfully handled with FAQs or worked through each stage of incident control according to ITIL specifications, including problem control, change management, and release management. The system meets ISO20000 (ITSMS) standards. The web-based solution does not require any software installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7a16c6e-1482-471d-b8d3-e5ac4a6ad9ca.png","url":"https://www.capterra.ca/software/1025581/senjusm","@type":"ListItem"},{"name":"tbITSM","position":8,"description":"tbITSM meets the specified standards of ITIL v3, the most widely accepted best practice framework for Service Management Software.\n\nIt provides numerous advanced features for inventory, asset and HELP DESK management.\n\nITSM Software – that helps you plan and manage IT changes in an easy way, solve problems efficiently when they come and allows you to take control over your company’s IT infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f25164a-2d28-471f-8fea-06be266404a0.png","url":"https://www.capterra.ca/software/1030067/tbitsm","@type":"ListItem"},{"name":"tbXMS","position":9,"description":"tbXMS is an enterprise grade network monitoring and network management platform. The goal is to be a truly distributed, scalable management application platform for all aspects of the FCAPS network management model.\n\nIt is an enterprise network monitoring platform for all IT Asset (Network Element, Applications, VM ware, OS, Database, Server & others devices.)","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdb06d9c-a2e6-40e5-a98d-f566d4027ab1.png","url":"https://www.capterra.ca/software/1030063/tbxms","@type":"ListItem"},{"name":"Tuva IT","position":10,"description":"Choose Tuva IT to automate your IT Helpdesk and IT Service Management without Human Intervention & make it easy for your Customers & Employees to get what they need","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f70cd1f9-3881-4bd0-83b2-f06ed369589c.png","url":"https://www.capterra.ca/software/1034155/TuvaIT","@type":"ListItem"},{"name":"ServiceTeam ITSM","position":11,"description":"The ServiceTeam® ITSM Power App takes a fresh approach to the service desk agent experience with a simplified & high-performance interface focused on the activities most important to you. 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Fastest, robust and most reliable.\n\nSLA based Helpdesk request and resolution.\nIncident and Problem Management.\nChange and Workflow Management with CAB approvals.\nIT Asset Management","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3075d5b-c34f-4e2c-9493-f5b8f34eae74.png","url":"https://www.capterra.ca/software/1038612/tikting","@type":"ListItem"},{"name":"K inventory","position":13,"description":"K inventory is an inventory management software that simplifies team tasks. You can access it on computer or smartphone to easily manage your items (inventory, in/out, order receipt, report...)\n\nK inventoy meets all companies' needs thanks to customizable features (access management, multi-site management, custom fields...)\n\nMoreover, the tasks' automation with contactless technologies (bar code, QR code, RFID and IoT) enhance your team's productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecfa0738-8211-4cdf-9b87-d147b04baf4d.webp","url":"https://www.capterra.ca/software/1039046/k-inventory","@type":"ListItem"},{"name":"TACO","position":14,"description":"TACO IT service management (ITSM) is backed by certified professional managed services skills under SLA via an ITIL-certified helpdesk. Different SLA packages provide different availability and response hours. IT service management is delivered via a helpdesk for easy logging of support calls. Monitoring of ticket progress and SLAs are available via an SLA dashboard with linked node information. Automated incident management on alerts and risks identified.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba98c53-3e51-4e9c-9795-0eae43074587.png","url":"https://www.capterra.ca/software/1039364/taco","@type":"ListItem"},{"name":"CommandLink SD-WAN","position":15,"description":"The CommandLink SD-WAN uses a centralized control function to securely and intelligently connect. The unique design increases application performance and delivers a high-quality user experience, which increases business productivity, agility, and reduces IT spend.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e6f61f5-5dce-4ef7-b468-48b8db2c9cc5.jpeg","url":"https://www.capterra.ca/software/1045261/commandlink-sd-wan","@type":"ListItem"},{"name":"etrack1","position":16,"description":"etrack1 supports the entire journey\nThe 5 steps in the etrack1 offering:\n\nCustomer journey / Deflection / Collecting\nDistribution / Prioritisation\nProcessing / Automation\nArchiving / Transparency\nInsights / etrack1 Analytics\n\nA lack of focus on all 5 steps will result in poor service, manual work, frustrated employees and dissatisfied customers.\n\netrack1 is:\n\nDeveloped in Denmark\nImplemented from Denmark\nHosted in Denmark\nSupported from Denmark\nRegulated by Danish law and the standard data processor\nAgreement of the Danish Data Protection Agency\nIn other words – one supplier, one responsible person, one unique solution.\n\nWe usually say that the foundation of your eminent customer service starts with our extraordinary customer service – in other words: Only if we deliver can our customers deliver – so everything starts with us and ends with our customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.capterra.ca/software/1056309/etrack1","@type":"ListItem"},{"name":"KACE Cloud","position":17,"description":"KACE Cloud eliminates infrastructure challenges, saves time and maximizes resources with automated cloud-based patch management – including third-party application patching. IT Managers can now secure corporate-owned and bring-your-own devices (BYOD) with a wide range of features while easily automating endpoints tasks with KACE Cloud endpoint patch management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42914f2b-fa41-4766-8d9c-4e297c3be714.png","url":"https://www.capterra.ca/software/1059413/kace-cloud","@type":"ListItem"},{"name":"IT Communication Assistant","position":18,"description":"IT Communication Assistant is designed to support IT professionals in communication-related tasks within ITSM processes.\n\nIt offers interactive templates and tools to craft IT messages, newsletters, technical explanations, workaround manuals, FAQs, and more.\n\nThese tools help improve communication efficiency and effectiveness, making it easier to share information and manage IT services effectively.\n\nBy providing structured communication resources, this assistant helps streamline processes like Incident Management, Problem Management, and Change Management.\n\nCheck it out now, and start your 7-day free trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09e2164-3164-46aa-b361-15b08bdc66bf.jpeg","url":"https://www.capterra.ca/software/1065113/it-communication-assistant","@type":"ListItem"},{"name":"Managed Service Providers (MSPs)","position":19,"description":"Sunrise MSP Solution empowers service providers to excel in delivering exceptional customer service while maintaining cost control and competitive edge in their markets.\n\nIt provides a centralised platform for managing contractual commitments across diverse customers and complex service hierarchies. With Sunrise MSP, you gain clarity and efficiency in meeting service level targets and reporting obligations, reducing support costs and enhancing service quality.\n\nThis comprehensive solution supports multi-channel communication (telephone, email, self-service, social media), ensuring robust service management disciplines. Sunrise MSP integrates seamlessly to offer a holistic view of customer interactions, enabling efficient operational performance and sustained business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d017603-f101-4a63-98b1-7728b5812312.webp","url":"https://www.capterra.ca/software/1067763/Managed-Service-Providers-MSPs","@type":"ListItem"},{"name":"Mugato","position":20,"description":"Mugato gives you real-time visibility across your entire IT estate: every asset, every connection, every dependency mapped and visualized so both technical and business teams can actually understand what's happening.\n\nCIOs and Enterprise Architects tell us that Mugato has become their most foundational tool. When you're planning cloud migrations, consolidating datacenters, implementing zero trust security, or managing any transformation initiative, you need an accurate, real-time IT blueprint. It's what separates confident execution from costly surprises.\n\nWe create the single source of truth that all your IT teams can rely on, replacing outdated documentation, tribal knowledge, and the dangerous blind spots that slow organizations down.\n\n𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗯𝘆 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗹𝗲𝗮𝗱𝗲𝗿𝘀\nMore than 200 enterprises and Fortune 500s across financial services, manufacturing, and beyond rely on us to optimize costs, reduce risks and accelerate transformation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b64d774-2f7b-4363-9f2a-7fba96189caa.png","url":"https://www.capterra.ca/software/1068806/Mugato","@type":"ListItem"},{"name":"HCL BigFix Service Management","position":21,"description":"HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding.\n\nThe platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes.\n\nWith built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81a593de-1172-45b0-bce7-ccdf1ee8958c.jpeg","url":"https://www.capterra.ca/software/1069725/HCL-SX","@type":"ListItem"},{"name":"Helpion","position":22,"description":"Cloud-based service management software that optimizes IT operations through tools for planning, managing changes, and automating workflows. The platform features four key modules: ticket management with SLA capabilities, asset management for tracking hardware and software throughout their lifecycle, change management for systematic IT modifications, and a knowledge base as a central repository for organizational information. \n\nHelpion is a cutting-edge Service Management software designed to optimize your IT operations. From planning and managing IT changes to automating workflows, it provides a comprehensive platform for effective service management. Helpion’s powerful tools and features ensure smooth IT processes, rapid problem resolution, and streamlined business operations.\n\nWith Helpion, you gain unparalleled control over your IT infrastructure. By simplifying tasks and enhancing collaboration, Helpion ensures your IT operations run more efficiently and save time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8cd31e9-9c5b-4c1a-aa68-36cddcec3413.png","url":"https://www.capterra.ca/software/1076538/Helpion","@type":"ListItem"},{"name":"Faveo Servicedesk","position":23,"description":"Faveo Servicedesk Software is an IT service management solution that provides ticketing and asset management capabilities. The system features remote monitoring and management tools, configuration management database functionality, and change control processes for tracking IT infrastructure. Faveo includes automation capabilities for everyday tasks, SLA management tools for monitoring performance metrics, and AI-powered assistance through ELEA AI technology for response management. The platform offers incident management to help organizations log, track, and resolve issues while identifying root causes of recurring problems. The software maintains IT asset inventory from purchase to disposal with real-time status tracking. Faveo supports both cloud-based and self-hosted deployment options to accommodate different organizational requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d18c088-d836-4e32-b553-8aaa96f17fc7.jpeg","url":"https://www.capterra.ca/software/1079191/Faveo-Servicedesk","@type":"ListItem"},{"name":"KLX ESM","position":24,"description":"KLX ESM is a cloud-based and on-premise IT Service Management (ITSM) and Human Resources Management System (HRMS) platform designed for small and mid-sized enterprises.\n\nBuilt on a modular low-code/no-code architecture, it enables organizations to digitize both IT and HR processes within a single environment — from service requests and incident tracking to employee lifecycle management, performance reviews, and off-cycle compensation workflows.\n\nThe platform provides comprehensive ITSM capabilities (incident, request, change, asset, and knowledge management) alongside HR modules (employee records, absence management, compensation, evaluations, and onboarding).\n\nKLX ESM also includes an integrated flow engine, customizable dashboards, AI-driven automation, and multi-tenant deployment options. It can be hosted in France or on-premise, ensuring full compliance with EU data sovereignty and GDPR requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/358e015c-7303-4832-aa1f-a571792d551a.png","url":"https://www.capterra.ca/software/1079296/KLX-ESM","@type":"ListItem"},{"name":"Nexa.itsm","position":25,"description":"Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks. The software aims to deliver an innovative approach to IT service management by integrating advanced features designed to maximise operational efficiency. Nexa.itsm is crafted to empower IT teams and elevate overall business operations through improved service delivery. The software offers a configurable no-code platform, a user-friendly interface, scalability, flexible hosting options, and a comprehensive ITSM toolset.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2790c911-623e-49ed-b482-8bb004e9b033.png","url":"https://www.capterra.ca/software/1065042/nexa-itsm","@type":"ListItem"}],"numberOfItems":25}
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