---
description: Compare the best Customer Engagement Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Engagement Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

# Customer Engagement Software

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> Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement management software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms in order to effectively engage with customers. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Browse our catalog to find the best event management software for your organization in Canada.

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## Products

1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
2. [Coconut Software](https://www.capterra.ca/software/140810/coconut-calendar) — 4.6/5 (18 reviews) — Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze.
3. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
4. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
5. [SurveySparrow](https://www.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities.
6. [Zoho CRM Plus](https://www.capterra.ca/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
7. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.8/5 (5 reviews) — Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace.
8. [White Label Loyalty](https://www.capterra.ca/software/212226/white-label-loyalty-platform) — 4.7/5 (15 reviews) — The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment.
9. [Listen360](https://www.capterra.ca/software/151950/listen360) — 4.8/5 (56 reviews) — Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention.
10. [Adobe Customer Journey Analytics](https://www.capterra.ca/software/1028781/adobe-customer-journey-analytics) — 4.6/5 (5 reviews) — Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels.
11. [Xtremepush](https://www.capterra.ca/software/151231/xtremepush) — 4.5/5 (55 reviews) — Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers.
12. [OnRamp](https://www.capterra.ca/software/1039867/onramp) — 5.0/5 (1 reviews) — OnRamp helps B2B organizations accelerate time-to-revenue from day one, with its purpose-built customer onboarding platform.
13. [Giftbit](https://www.capterra.ca/software/173343/giftbit) — 4.6/5 (82 reviews) — Easily buy, send \& track digital gift card rewards with our free \& simple web app for individual or bulk rewards, or integrate via API.
14. [CleverTap](https://www.capterra.ca/software/155737/clevertap) — 4.4/5 (59 reviews) — Engage users with messaging campaigns that connect across mobile, web, and the in-app experience.
15. [Solitics](https://www.capterra.ca/software/205331/solitics) — 4.2/5 (11 reviews) — Real-time engagement built for fintech, iGaming \& more. Respond in seconds. Drive loyalty, automatically.
16. [Quizell](https://www.capterra.ca/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
17. [Customer.io](https://www.capterra.ca/software/174023/customer-io) — 4.7/5 (87 reviews) — Customer.io is software that helps businesses create personalized experiences across channels using first-party data.
18. [iVision Mobile](https://www.capterra.ca/software/1012477/ivision-mobile) — 4.7/5 (27 reviews) — White Label SMS marketing with iVision Mobile - A robust SMS Marketing software and digital loyalty kiosk technology provider
19. [USAN Contact Suite for Amazon Connect](https://www.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
20. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) — Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
21. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
22. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
23. [Hootsuite](https://www.capterra.ca/software/121701/hootsuite) — 4.4/5 (3795 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
24. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Engage with your customers and close deals in half the time with Pipedrive's smart CRM software\! Try it free and see for yourself.
25. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.ca/directory/10031/customer-loyalty/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30906/customer-engagement/software)
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Go live in 45 days, connect all your data, and engage smarter - without manual work or complex tech.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d05937e0-0353-44b6-ac87-ec59a33ef271.jpeg","url":"https://www.capterra.ca/software/205331/solitics","@type":"ListItem"},{"name":"Quizell","position":16,"description":"Quizell is an all-in-one platform for creating interactive quizzes, forms, and funnels that drive engagement, generate qualified leads, and increase conversions.\nWith an intuitive drag-and-drop builder and AI-powered question and design tools, anyone can launch personalized experiences in minutes — no code required.\n\nQuizell integrates seamlessly with leading marketing and CRM platforms such as Shopify, Mailchimp, Klaviyo, HubSpot, and Zapier, making it easy to capture and sync customer data.\n\nBusinesses worldwide use Quizell to recommend products, collect feedback, and automate onboarding with localized, multilingual experiences that fit every market.\nWhether you’re a small brand or a global eCommerce team, Quizell helps you turn engagement into measurable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94af2039-6040-45a6-bb2b-a757f77275d9.png","url":"https://www.capterra.ca/software/1014615/quizell","@type":"ListItem"},{"name":"Customer.io","position":17,"description":"Customer.io is a customer engagement platform that enables the creation of personalized journeys across email, push notifications, in-app messages, and SMS. Powered by first-party data, it offers tools to enhance communication and drive growth. The platform allows users to collect and route real-time customer data to build targeted campaigns based on profile attributes, events, or actions.\n\nThe system features a visual workflow builder for automating personalized messages and an intuitive Design Studio for creating on-brand content. Its omnichannel support ensures a streamlined customer experience across all touchpoints. AI-powered insights help marketers uncover opportunities, streamline tasks, and optimize strategies while maintaining control over messaging. Customer.io delivers the reliability and security that modern businesses require, with comprehensive data integration capabilities and advanced analytics to measure campaign performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91a84622-37f6-4818-a75c-5e9b62300727.png","url":"https://www.capterra.ca/software/174023/customer-io","@type":"ListItem"},{"name":"iVision Mobile","position":18,"description":"iVision Mobile provides businesses across a variety of industries with SMS Marketing software coupled with a digital loyalty rewards kiosk, all available as a 100% White Label SMS solution.\n\nOur software supports text messaging for healthcare, financial, education, dining and entertainment, retail, political, non-profit, and religious industries, to name a few.\n\nOur SMS software supports short codes, long codes, text enabled toll-free numbers, and adding texting to existing business lines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/111e8432-397a-408c-9964-b96259fb01ed.png","url":"https://www.capterra.ca/software/1012477/ivision-mobile","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":19,"description":"USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform.  Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fc0ce3c-7603-4238-ab71-c6f22f9a6608.png","url":"https://www.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect","@type":"ListItem"},{"name":"Slack","position":20,"description":"Meet your Digital HQ for Customer Engagement.\nDeliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.capterra.ca/software/135003/slack","@type":"ListItem"},{"name":"Zendesk Suite","position":21,"description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Viber","position":22,"description":"Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.capterra.ca/software/180348/viber","@type":"ListItem"},{"name":"Hootsuite","position":23,"description":"Too many brands suck at social. Yours doesn’t have to.\n\nIt starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.\n\nWith Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Threads, X (Twitter), Facebook, LinkedIn, Pinterest, and YouTube), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. \n\nAs the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.capterra.ca/software/121701/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":24,"description":"Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.ca/software/132666/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":25,"description":"LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. \n\nGet started today with a free 1 month trial and discover why so many businesses use LiveAgent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30906/customer-engagement/software#itemlist","numberOfItems":25}
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