---
description: Compare the best Customer Engagement Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Customer Engagement Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

# Customer Engagement Software

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> Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement management software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms in order to effectively engage with customers. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Browse our catalog to find the best event management software for your organization in Canada.

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## Products

1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2213 reviews) — Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6978 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3444 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Zoho CRM Plus](https://www.capterra.ca/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
5. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.7/5 (30 reviews) — Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace.
6. [Adobe Customer Journey Analytics](https://www.capterra.ca/software/1028781/adobe-customer-journey-analytics) — 4.6/5 (5 reviews) — Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels.
7. [USAN Contact Suite for Amazon Connect](https://www.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
8. [Xtremepush](https://www.capterra.ca/software/151231/xtremepush) — 4.5/5 (55 reviews) — Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers.
9. [Coconut Software](https://www.capterra.ca/software/140810/coconut-calendar) — 4.6/5 (18 reviews) — Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze.
10. [Listen360](https://www.capterra.ca/software/151950/listen360) — 4.8/5 (57 reviews) — Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention.
11. [White Label Loyalty](https://www.capterra.ca/software/212226/white-label-loyalty-platform) — 4.8/5 (16 reviews) — Engage customers with personalised rewards, gamification, and automated campaigns - and see a 66% uplift in engagement.
12. [Quizell](https://www.capterra.ca/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
13. [CleverTap](https://www.capterra.ca/software/155737/clevertap) — 4.4/5 (59 reviews) — Engage users with messaging campaigns that connect across mobile, web, and the in-app experience.
14. [Customer.io](https://www.capterra.ca/software/174023/customer-io) — 4.7/5 (87 reviews) — Customer.io is software that helps businesses create personalized experiences across channels using first-party data.
15. [Solitics](https://www.capterra.ca/software/205331/solitics) — 4.2/5 (11 reviews) — Real-time engagement built for fintech, iGaming \& more. Respond in seconds. Drive loyalty, automatically.
16. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24126 reviews) — Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
17. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4081 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
18. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4060 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
19. [Hootsuite](https://www.capterra.ca/software/121701/hootsuite) — 4.4/5 (3797 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
20. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3055 reviews) — Engage with your customers and close deals in half the time with Pipedrive's smart CRM software\! Try it free and see for yourself.
21. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
22. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1725 reviews) — Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
23. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
24. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1133 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
25. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (969 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.ca/directory/10031/customer-loyalty/software)
- [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30906/customer-engagement/software)
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Go live in 45 days, connect all your data, and engage smarter - without manual work or complex tech.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d05937e0-0353-44b6-ac87-ec59a33ef271.jpeg","url":"https://www.capterra.ca/software/205331/solitics","@type":"ListItem"},{"name":"Slack","position":16,"description":"Meet your Digital HQ for Customer Engagement.\nDeliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.capterra.ca/software/135003/slack","@type":"ListItem"},{"name":"Zendesk Suite","position":17,"description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Viber","position":18,"description":"Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.capterra.ca/software/180348/viber","@type":"ListItem"},{"name":"Hootsuite","position":19,"description":"Too many brands suck at social. Yours doesn’t have to.\n\nIt starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.\n\nWith Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Threads, X (Twitter), Facebook, LinkedIn, Pinterest, and YouTube), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. \n\nAs the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.capterra.ca/software/121701/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":20,"description":"Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.ca/software/132666/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":21,"description":"LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. \n\nGet started today with a free 1 month trial and discover why so many businesses use LiveAgent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":22,"description":"LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"Text Request","position":23,"description":"Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive texts without losing voice capabilities.\nOur business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want.\nOur founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.capterra.ca/software/167015/text-request","@type":"ListItem"},{"name":"Intercom","position":24,"description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.ca/software/134347/intercom","@type":"ListItem"},{"name":"Typeform","position":25,"description":"Customer satisfaction surveys in Typeform help you understand how people really feel by combining quantitative scores with deeper, open-ended insights. You can spot trends quickly with real-time analytics and AI-powered insights that surface the themes, pain points, and opportunities hiding in your data. \n\nKeep your team aligned by sharing a live results page or sending automated notifications whenever new feedback comes in. And once you’ve collected responses, you can trigger follow-ups or improvements right from Typeform, turning raw feedback into clear next steps for your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.capterra.ca/software/137289/typeform","@type":"ListItem"}],"numberOfItems":25}
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