--- description: Learn more about Freshdesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.ca/software/124981/freshdesk Page: 1 / 138\ Next: [Next page](https://www.capterra.ca/software/124981/freshdesk?page=2) > Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. > > Verdict: Rated **4.5/5** by 3408 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3408 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Assignment Management - CRM Software - Call Center Management - Call Monitoring - Call Recording Software - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management System (CMS) Software - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Dashboard Software - Discussions/Forums - Email Management Software - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management Software - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Multi-Language - Queue Management - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing Software - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Text Editing ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "You get what you pay for" — 3.0/5 > **Anonymous User** | *December 5, 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: When compared to Zendesk which is what we switched from to save money, Freshdesk was much cheaper and our support team found it a bit easier to use. That's where the pros stop, I wish we didn't switch because it really handcuffs my marketing team in regards to what we want to do. > > **Cons**: If you're looking to customize your helpdesk, Freshdesk is not for you. The customization in Freshdesk is very minimal when compared to a Zendesk specifically. I think there are lower cost alternatives to Freshdesk that offer more. > > It really did feel like a big downgrade from Zendesk. I was hoping to be proved wrong in how big of a downgrade it was, but it's quite significant from the onboarding, support, and functionality. If you're just looking for a simple customer support platform on a budget, then Freshdesk is for you. If you're looking for more, you need to spend more. ----- ### "A great asset for our growing company" — 5.0/5 > **Carissa** | *June 13, 2025* | Food Production | Recommendation rating: 8.0/10 > > **Pros**: I really like Fresh Desk because as a growing company we were finding it hard to manage the volume of customer request we were getting Fresh Desk makes things so much more organized and allows. Our team members to work better together on who’s helped too and get things resolved quickly. > > **Cons**: The only thing I really don’t like about Fresh Desk are the fact that you can’t have part-time team members they have to be the same price as full-time team members and I do find the Support to be a little bit difficult to work with when we’ve needed help with issues > > Overall, I’m really happy that we have Fresh Desk. We use it for both our phone and our email inquiries. It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets. ----- ### "Serves well for a small Managed Services Provider" — 4.0/5 > **Verified Reviewer** | *October 20, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: This software has pretty much all the features a small Managed Services Provider would need. Simple to setup and effective to use. > > **Cons**: The quality control could use more work. Support leaves much to be desired. No SSL included in the desk support portal. > > Works well as a central support desk. Been using it for two years now. Simple and effective. ----- ### "Disapointing" — 2.0/5 > **Gregg** | *April 25, 2019* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: Easy to add custom ticket and customer fields. Very accessible across locations, browsers, adn devices. Reasonable management of multiple helpdesks. > > **Cons**: Development of unneeded features, adding bugs that never get fixed. Support that promises solutions but are fairly powerless to do follow through. The bugs are such that productivity is affected for all users. Our list of issues includes bugs over a year old. No custom reports option. When there is a general system issue, their helpdesk stops answering the phone. > > We started using Freshdesk because the cost was reasonable relative to the features offered. It is better than our previous solution overall, but some features initially promised as part of the sale were never delivered. Quality has visibly diminished over time. We would never have selected Freshdesk knowing what we do today. ----- ### "About Freshdesk" — 5.0/5 > **Nitish** | *January 29, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Cons**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- Page: 1 / 138\ Next: [Next page](https://www.capterra.ca/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data