--- description: Learn more about SolarWinds Service Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.ca/software/129478/solarwinds-service-desk Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/129478/solarwinds-service-desk?page=2) > A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days. > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SolarWinds Service Desk? Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \& internal other requesters). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 577 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per month, per technician, billed annually. Supports unlimited users. Asset pricing available upon request. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Benin, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, French Guiana, Germany and 50 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - CRM Software - Call Center Management - Capacity Management - Catalog Management - Change Management Software - Collaboration Tools - Compliance Management - Configuration Management - Content Management System (CMS) Software - Customer Database - Customer Support Software - Dashboard Software - Data Security - Full Text Search - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management Software - Incident Reporting - Internal Controls Management - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - License Inventory - License Tracking - Multi-Channel Communication - Multi-Language - Purchase Order Management - Real-Time Monitoring - Release Management - Remote Access/Control - Reporting & Statistics - Requisition Management - Risk Analysis - Risk Scoring - Self Service Portal - Service Level Agreement (SLA) Management - Spend Analysis - Status Tracking - Supplier Management - Task Management Software - Ticket Management - User Management ... and 41 more features ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1497 reviews) 2. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 5. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (237 reviews) ## Reviews ### "SolarWinds Review" — 5.0/5 > **Katrina** | *November 10, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It allows you to view all of your services in one convenient location and provides real time updates. > > **Cons**: I do not dislike anything. I find this software to find convenient and easy to use. It is also very secure. > > I have had a good experience with this application so far. It has made my job easier and more efficient. ----- ### "Streamlining IT Support for Small Businesses" — 5.0/5 > **Verified Reviewer** | *May 25, 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: SolarWinds Service Desk has significantly improved my small business's IT management by providing a user-friendly platform for addressing and resolving issues. The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort. The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery. > > **Cons**: SolarWinds Service Desk's advanced features require some learning, dedicate time to explore its capabilities. ----- ### "Flexible UI" — 5.0/5 > **Gabriel** | *March 4, 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Knowledge Base Article Access can be Customized > > **Cons**: Domain management requires the enterprise plan > > Overall it was a good experience and user friendly ----- ### "Great Product." — 4.0/5 > **Samuel** | *May 8, 2024* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and good value for money as well. > > **Cons**: Some SolarWinds products may be resource-intensive, requiring significant hardware resources and system resources to run effectively. ----- ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *August 20, 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Cons**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/129478/solarwinds-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/129478/solarwinds-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data