---
description: Learn more about Freshservice pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Freshservice Pricing, Reviews & Features - Capterra Canada 2026
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Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice)

# Freshservice

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> Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
> 
> Verdict: Rated **4.5/5** by 685 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Freshservice?

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 685 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Freshworks
- **Location**: San Mateo, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 14-day free trial, no credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more

## Features

- Access Controls/Permissions
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Tracking Software
- Assignment Management
- Audit Management
- Catalog Management
- Change Management Software
- Change Planning
- Chat/Messaging
- Collaboration Tools
- Configuration Management
- Content Management System (CMS) Software
- Corrective and Preventive Actions (CAPA)
- Customizable Forms
- Disaster Recovery
- Documentation Management
- Electronic Signature
- Full Text Search
- IT Asset Tracking
- IT Reporting
- Incident Management Software
- Incident Reporting
- Inventory Management Software
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- License Inventory
- License Tracking
- Multi-Channel Communication
- On Call Scheduling
- Patch Management Software
- Pre-built Templates
- Process/Workflow Automation
- Project Tracking Software
- Real-Time Chat
- Real-Time Monitoring
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Risk Assessment
- Secure Data Storage
- Self Service Portal
- Status Tracking
- Survey/Poll Management
- Task Management Software
- Templates
- Ticket Management

... and 56 more features

## Integrations (54 total)

- Amazon Redshift
- Azure DevOps Server
- BambooHR
- Box
- ClickUp
- Copper
- Docusign
- Dropbox Business
- Dynamics 365
- FreshBooks
- Freshchat
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar

... and 39 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)

## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Freshservice: Easy to Navigate, Powerful Filters, and Customizable Rules with Strong Security" — 4.0/5

> **Mili** | *February 23, 2026* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: What I like most about Freshservice is that it is easy to navigate and simple to use. The filters are very useful and help us find tickets quickly. I also like that we can create our own custom rules and customize the fields on the screen to match our needs. It saves time and makes our work more organized. The system is also secure, which is important for our team.
> 
> **Cons**: It would be beneficial if Freshservice could send a notification when a ticket hasn’t been updated for a certain amount of time. Having a rule or reminder notification like this would help ensure nothing gets overlooked, so we don’t have to manually check constantly. It would also be helpful to receive a weekly email report showing the number of pending tickets. This would give us better visibility into outstanding work and help us stay on top of unresolved issues.
> 
> verall, the experience has been good. We’ve also received feedback from our staff that creating tickets now takes less time compared to the previous system, which they greatly appreciate.

-----

### "I use Freshservice" — 5.0/5

> **Norman** | *September 24, 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The interface is easy to understand, with useful features like automation, knowledge base, and deadline tracking. Dashboards provide a good overview and help better organize teamwork.
> 
> **Cons**: At first, setup takes a bit of time. For small teams, some options may feel too advanced and are not always used.
> 
> I use Freshservice to manage IT support and track internal requests. The tool organizes tickets well and makes daily tracking clearer.

-----

### "From experience" — 4.0/5

> **Simranjit** | *October 16, 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10
> 
> **Pros**: Ticketing system is easy to use and set up. Give option to have knowledge base and photos in it to refer
> 
> **Cons**: most of features costs extra like on onboarding and offboarding, could have better customer support experience from them

-----

### "Freshservice Rocks" — 4.0/5

> **Jake** | *October 21, 2024* | Food Production | Recommendation rating: 8.0/10
> 
> **Pros**: Very customizable, support was fantastic and the pricing is good. Development team is still actively pushing out new updates all the time
> 
> **Cons**: Still missing features that would be useful.
> 
> Overall, Freshservice is an incredible tool that helps simplify a lot of tasks related to ITSM. It still needs a bit more in terms of features, which I know the developers are constantly working on, and then it would be a 10/10.

-----

### "Freshservice was helpfuf" — 5.0/5

> **Lachlan** | *May 14, 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The interface is clean but sometimes too many clicks just to update a small thing or move a ticket
> 
> **Cons**: Automation rules help a lot but setting them up needs trial and error
> 
> Nice for tracking IT tickets and changes, everything stays in one place and it’s easy to follow who’s on what

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## Links

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