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About Gliffy

Online diagramming software for any type of diagram building, editing, and sharing.

Learn more about Gliffy

Pros:

Integration with Confluence gives a great flexibility.

Cons:

The text placement on the diagram elements are not always ideal and can cut off other parts of the diagram.

Gliffy ratings

Average score

Ease of Use
4.4
Customer Service
4.1
Features
4.1
Value for Money
4.3

Likelihood to recommend

8.2/ 10

Gliffy has an overall rating of <span class="">4.3</span> out 5 stars based on <span class="">72</span> user reviews on Capterra.

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Filter reviews (72)

Hannah
Hannah
Senior Graphic Designer in Kenya
Verified LinkedIn User
Publishing, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Robust and Scalable UML Architect Drawing Tools Integrations

5.0 2 years ago

Comments: Gliffy IT Product has been million organisation UML diagramming and file sharing tool choice comprising all modules under one room.

Pros:

Simple and multi-device SSO/OBC-L WYSIWYG with pre-built custom LMS for drag-drop /copy -paste. UML architect drawing tools alignment and automations with colours automations. Best for online file sharing. Intuitive cloud data migration.

Cons:

Since implementation,it has been our best for cloud UML diagramming. Therefore no single con to register.

Andualem
researcher in Taiwan
Biotechnology, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A Versatile and User-Friendly Diagramming Tool

5.0 2 years ago

Comments: "I've been using Gliffy for a few years now, and overall I've been really impressed with its versatility and ease of use. The drag-and-drop interface makes it easy to create diagrams quickly, and there are a wide range of diagram types available, which is helpful when I need to create different types of visualizations. I also appreciate the ability to customize the colors and fonts, which helps me to create diagrams that fit my specific needs and preferences.One downside is that it can take some time to learn all of the features and options, and the free version has some limitations, which may be a consideration for some users. However, I've found the collaboration features to be really helpful when working on group projects, and I've been able to integrate it with other tools such as Jira and Confluence. Overall, I would definitely recommend Gliffy to others looking for a powerful and user-friendly diagramming tool."

Pros:

Easy to use drag-and-drop interface.Wide range of diagram types available.Customizable with a variety of colors, fonts, and shapes.Integrates with other tools such as Atlassian's Jira and Confluence.Offers collaboration features for real-time teamwork.

Cons:

May have a learning curve for new users.Free version has limited features.Some users may find the number of features and options overwhelming.Limited options for importing and exporting data.No mobile app, which may limit its accessibility for some users.

Balaji
Associate Manager - Program Management in US
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

A basic tool to perform UX wireframe, diagram related work

3.0 2 years ago

Comments: Overall my experience with Gliffy is an average. I hope they can add more features which are available with the other tools in the market. There are some great features and there are some picky stuff which can be relooked for better user experience.

Pros:

Not much but, I like couple of things like the option from the left panel to add more shapes. This is really a good addition to the tool and the expand and collapse of the left panel is great feature. When we want a room to work on the board we can collapse the left panel and expand it when ever it's required. along with that the resource option which is there in the bottom right corner also a good feature. When there is a new feature enabled, we can have a quick glance to check from there.

Cons:

The connector tool has a wired behavior some times. After adding the shape, I am not able to add the connectors. I have to click on some other shape in the left pane and then I need to re-select the connectors. This is really frustrating some time. Also the free/trial version if they can share all the features or more features, users can check it out and evaluate the product if they can use it or not, instead of go for a paid version to check all the features.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great balance of features

4.0 4 years ago

Comments: When many of my colleagues are struggling with PowerPoint or trying to remember how to use Visio, I quickly throw together a process diagram that I can share with engineering or other stakeholders. It's quick and easy to use and solves my problems.

Pros:

Chrome app so it's light weight and easy to install. Good balance of features on the free version. Doesn't try to do too much in terms of icons and options - it's the perfect tool if you want to do a process diagram and UML document.

Cons:

Could benefit from more options with connectors (arrows or direction of flow). The text placement on the diagram elements are not always ideal and can cut off other parts of the diagram. Better file management.

Erika
Director of Digital Product Development in US
E-Learning, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good only if you use Confluence

4.0 3 years ago

Pros:

This was easy to use and made explaining tech workflows and processes easier.

Cons:

We actually don't use Gliffy anymore because while it was great with Confluence, we needed it to be more versatile and integrate with other applications, so we switched to Lucidchart.

Sneha
Software engineer in Sweden
Chemicals, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Intuitive Diagram Creation

4.0 7 months ago

Pros:

It helps me quickly make diagrams to show complex ideas. I recently used Gliffy to plan a new software system, and the drag-and-drop features and various templates made it a fast and enjoyable task.

Cons:

Needed more customization options for my diagrams and found that Gliffy’s options were somewhat limited, which restricted how detailed I could make my diagrams.

Katherine
Graphic Web Designer in US
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My Practical Seamless Experience with Gliffy IT Product

5.0 last year

Comments: An exceptional multi-purposed/channel/linguigal WYSIWYG tailored with architect design drawing tools, UML Technical drawings, team intranet and advocacy center, VOip audio calls, BIM persistent rooms, File sharing amongst more.

Pros:

Robust customisable themes (CT) tailored in creating unique and visually appealing designs aligning with brand guidelines or client preferences. It has robust collaboration and sharing features which I apply to share work with clients. I also like its ADT such as AIET, vector graphics, and topography options enabling me to create intricate and professional designs.

Cons:

My organisation and I are much satisfied and greatful to Gliffy software vendor.

Felix
Senior Graphic Designer in US
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

UML Technical Drawing and Team Intranet GURU

5.0 last year

Comments: Multi-linguigal cloud software for bringing teams together via VC, VOip audio, BIM persistent rooms architecture drawing. Online file sharing.

Pros:

It has extreme setups and plugins. Alignment or design drawing tools and integration. IRC-Style featured BIM persistent chatting rooms. Cloud file sharing services. CVC and live conversation support. VOip audio calls and charts drawing.

Cons:

Gliffy IT software Product has fully optimized design drawings, team collaboration and color drawing design tools automation.

Joel
Joel
Administrative Secretary in Ghana
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Honest Opinion of Gliffy

4.0 2 years ago

Comments: Gliffy helps us to create data visualizations in an affordable and efficient way

Pros:

It is simple to use and has a user-friendly interface and I like that it is cloud-based.

Cons:

Gliffy does not integrate some popular software like Dropbox

Frank
Frank
Senior Software Engineer in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent application for creating process flowcharts

4.0 6 years ago

Pros:

Gliffy is easy to use and has all basic features needed to create flowcharts. I also like how simple and friendly the user interface looks. The drag and drop feature is so easy to use that anyone can actually use this application without difficulty.

Cons:

Though there's a free version, I don't think that's adequate for my needs. That means paying a monthly fee to use the paid version. And it's not really cheap, especially for individual users.

Alexandras
Developpper in Togo
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A powerful diagramming tool?

5.0 2 years ago

Comments: Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams.

Pros:

A comprehensive guide on how to use Gliffy's features to create different types of diagrams, such as flowcharts, org charts, network diagrams, and more.

Cons:

Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams.

Kevin
Product manager in UK
Information Services, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Nice software

4.0 last year

Pros:

Easy to use even for a novice. I have created a lot of diagrams with this.

Cons:

The advantage is really the cost. The ui is great but could have more features.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use tool for business diagramming and software development

5.0 2 years ago

Pros:

I am very pleased with how easy gliffy templates are easy to use and edit to fit all illustrative diagrams. The diagram board is also very easy to use and intuitive with drag and drop features.

Cons:

Not applicable, nice experience so far.

Verified Reviewer
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My go-to for all flow diagrams

4.0 6 years ago

Pros:

Favourite Confluence plugin. I use this extensively at work. It has just about everything for creating diagrams - flowcharts, floorplans, electrical diagrams, rack diagrams e.t.c. I think it rivals (maybe even supersede) Visio.

Cons:

Bug!!! Something does not like Google Chrome. Usually this is fixed on the next release of either Chrome, Gliffy plugin or Confluence. Does not cause problems, just an annoying pop up to report the issue.

Verified Reviewer
Verified LinkedIn User
Law Practice, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great online diagram creation tool

4.0 4 years ago

Comments: Gliffy has been a great addition to our organization as it is being used by several department and practice groups to diagram processes, as well as organization charts, and technical documentation. It is easy to administer, and simple to learn with

Pros:

Gliffy's strongest feature is its drag and drop functionality. Coupled with an easy to use interface, the average user can master process mapping in no time. A key feature for our organization has been Gliffy's integration into Confluence which allows us to easily build and link pages and spaces with visualization. Further, Gliffy

Cons:

Gliffy meets all of our business needs, however, it isn't robust as some other alternatives (i.e. Visio, Lucidchart), however for cost, ease of use, and integration into our other tools it more then makes up for some losses in more specified requirements.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Diagram the right way

5.0 3 years ago

Comments: My overall experience has been great over the years. Being able to mock up diagrams for multiple platforms. Mainly AWS, but even local network diagrams has been easy and accurate for getting the point across.

Pros:

I love the fact that their is endless documentation for this. We mainly use it for confluence so there is almost every question answered somewhere out there in the documentation.

Cons:

It is a little pricey as and add on for confluence if you are not using it every day or every week. We use it but not as heavily.

Verified Reviewer
Verified LinkedIn User
Furniture, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The accessible flowchart application designed with ease of use in mind

5.0 7 years ago

Comments: Helps me create flowcharts to visualize complex processes and relationships

Pros:

It's very easy to use. If you can use a word processor, you can use Gliffy. Plus, there is a free version so that if you don't find yourself frequently making flowcharts but occasionally have something that really just needs one to help visualize it, you don't have to be a trained user in expensive software to be able to make a simple flowchart. There are many different styling options, and it has all the basic flowchart options that you need to make a variety of different types.

Cons:

I can't really think of anything negative to say about Gliffy, it's a joy to use and I've never really encountered any issues using it.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Simple and quick, Confluence integration, lots of other integrations, but limited

3.0 11 years ago

Comments: Gliffy is easier to learn than Visio, fairly intuitive and the common functions you need are close to hand (on right click or contextual menu button close to selected item). Was quicker to draw a medium complexity diagram with boxes and connectors than Visio (or Powerpoint), and the resulting diagram looked good. Good range of available symbols and easy to add your own stencils from a SVG-based artwork (and JPG importing was easy too).
Small native file format, and it is text based (JSON) so it is searchable (and hackable if needed).
But there are limitations, which means it for the most complex or structured diagrams it can't replace Visio, OmniGraffle, or a Architecture tool (and would not replace Autocad or similar either)
I can see this may work better on tablets/touch screens than Visio No bulleted text/numbered lists
Connectors won't "hoop" over lines, and you can't add additional bends in connectors (there are workarounds--import "hoop" shape or use a UML shape to fake a hoop with multiple lines)
Can't have text less than 9px in size.
Limited import and export options.
But the product is continuously developing.

Pros:

Quick Free versions available Lots of integrations: Chrome, Google Drive, Google Docs Addin, MS word Addin, Confluence. Allows sharing of diagrams to multiple collaborators. Not very expensive

Cons:

Free version will make your diagrams public after 15 days. You have to pay desperately for each integration: e.g. a paid for confluence license won't equate Visio import has to be paid for. non-standard file format (JSON instead of GraphML)

Chris
Chris
Sr. UNIX Systems Admin in US
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

We use Gliffy to do online systems documentation.

4.0 7 years ago

Pros:

I like the Gliffy is easy to use and integrates well with the rest of the Atlassian stack. This allows us to keep track of the documents created and search for them later. The functionality is comparable to the traditional market leader and has a robust set of inbuilt graphic elements.

Cons:

I would like the see a data-driven model allowing me to have live diagrams that pull from outside databases.

Shrish
Business Analyst in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Used Gliffy to create Entity Relationship & Data Flow Digrams

5.0 8 years ago

Comments: 1. Easy collaboration.
2. Requirements being represented via diagrams.
3. Ability to explain end to end work flow via flow charts.

Pros:

1. Easy to use tool, with a lot of options available allowing to create diagrams of various categories like DFD, ER diagrams etc. 2. Very extensive library for various kinds of shape. 3. Availability to be used with Confluence is a great feature, where we create diagrams online and can embed these to our documentation. 4.Having the gliffy plugin for Confluence and my rep is really helpful. 5. Helps to collaborate and capture feedback online. 6. Pricing is very reasonable in comparison to similar tools available in the market.

Cons:

1. Missing the feature of brainstorming. 2. Should provide an ability to download diagrams in various available formats

Victor
US
Verified LinkedIn User
Think Tanks, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Convenient but limited

3.0 7 years ago

Pros:

I use gliffy with Confluence multiple times per week. It is certainly handy to have it built into a collaborative tool like Confluence, but its drawing abilities are limited. It absolutely saves time to have Gliffy as a widget built into Confluence. It is portable (works across any browser).

Cons:

Worse than the limits is the performance for larger drawings. Once I've gotten into complex drawing with thousands of objects it gets INCREDIBLY slow. While I've had offers from Atlassian to help, this really is just their software limitations. I've had the problems across three different customer/work environments in which I've used Confluence to document large scale process improvements, flow charts, or network diagrams.

Sourav
Sourav
Principal Architect - Technology in US
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Very handy tool for software architects

5.0 3 years ago

Comments: I have been using Gliffy Diagram for several years and I have been thoroughly impressed with the cool set of tools and their deployment model. When it comes to putting together software architecture diagrams I do not even think of any other tools these days. Excellent work team. Thank you.

Pros:

Ability to be used as an extension within the other document curation tools like Chalk and all within the browser. Nicely organized set of really good and relevant pre-defined components that really helps quickly drawing an idea into a diagram.

Cons:

At times, the components become a little bit shaky that they do not behave exactly as they should. Some times memory consumptions becomes a little too heavy for a browser to handle especially for large diagrams.

Jean Carlos
Jean Carlos
Desarrollador de software php in Venezuela
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ER and UML, online and simple

4.0 7 years ago

Comments: I have designed multiple diagrams with the free version and has done its job. In addition, I can access projects from any machine with internet access.

Pros:

-Allow to host your models and diagrams in the cloud and versioned. -User Interface very intuitive -Supports most diagrams and model. -Compare with the objectives for which it was designed.

Cons:

-The free version is very limited and tedious with the subscription. - Little compatibility to extract the diagrams.

Darrell "Jeremy"
Darrell "Jeremy"
Cofounder and CTO in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Used Gliffy for process documentation

4.0 7 years ago

Comments: Gliffy let me document processes in an easy to digest way.

Pros:

I used Gliffy through Confluence to help document processes. I found that the process flows made a great addition to our requirements documentation. Gliffy was easy to use and came with a lot of preset shapes and options.

Cons:

I only experienced one occasional issue with Gliffy. If I was working on a flowchart that had a lot of elements in it sometimes it would be hard to line everything up properly and it would get 'sticky'. This wasn't a consistent issue though and wasn't bad enough that I wouldn't recommend it.

Thiago
Financial Analyst in Brazil
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A tool that gives a simple and efficient way to improve the proccess management of the company

5.0 6 years ago

Comments: A simple and easy-to-use software with a wide variety of tools, which enables us to create diagrams and process diagrams of departmental processes in a simple and collaborative way

Pros:

The variety of customization tools to design processes.

Cons:

The limitation on the color customization of the diagrams.