--- description: Learn more about Zendesk Suite pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.ca/software/164283/zendesk Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4072 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Asset Tracking Software - Assignment Management - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management Software - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Dashboard Software - Feedback Management - For Insurance Industry - Incident Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-time Consumer-facing Chat - Recording - Release Management - SMS Messaging - Sales Pipeline Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Zendesk for small and midsize teams" — 4.0/5 > **Michelle** | *July 2, 2025* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: UX is great. The help center/ knowledge base is easy to use and customize, explore is excellent though the filters could be a little more user friendly. > > **Cons**: The options for smaller teams are not great in terms of features/ pricing. It's missing some key features like in platform DMs and AI ticket summary. > > Great - it's a such a robust program very stable, no tech issues, and it has been very easy to onboard team members set up macros and build a knowledge base ----- ### "Solid Customer support tool" — 4.0/5 > **Parsa** | *August 27, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Very easy and convenient to use tool. Supports many customizations and allows for editing/adding filters. Was the main tool for communications and supports with clients and track the progress. > > **Cons**: Not much to mention. I would say implementing AI assistants is inevitable these days and this part could improve further more. > > Great experience. It was very easy to use and customize, as well as training less technical staff on how to efficiently work with the tool. ----- ### "Zendesk: When your office desk isn't enough" — 5.0/5 > **Verified Reviewer** | *February 21, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: There are a plethora of different ways to tag tickets to organize them how you'd like. Seamlessly integrates email replies into the ticketing system. Great external tracking with tags and times. > > **Cons**: For a ticketing system, it's difficult to keep track of when new tickets come in. As of right now, you have to manually go to the New Tickets tab. Having a native function to get desktop notifications when a new ticket would come in seems like an obvious feature, but a missing one nonetheless. > > Zendesk is amazing at what it's good at: viewing, managing, and responding to tickets. While it can feel lacking in a fast-paced environment, it has everything else you would want in a robust ticketing system. ----- ### "It does the job well." — 4.0/5 > **Dennis** | *June 17, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I really like the help desk / ticketing features and it's very easy to use once it's all set up and deployed. Even the deployment and initial configuration is pretty straight forward. > > **Cons**: There's not a whole lot that I don't like about Zendesk's products. Sometimes, in the past, I found it lacking in the reporting department. Especially when it comes to the ticketing side. > > The overall experience has been quite positive. As I said above, there's very little lacking in any area for a clean and easy solution. Some other solutions offer more features but often more features is not always what I want if they don't work well. ----- ### "Zendesk from experience" — 4.0/5 > **Simranjit** | *October 20, 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Knowledge base is so good as compared to other platforms and ease of useis quality that is helpful for small and big orgs > > **Cons**: less features as compared to so many other apps and adaptability options based on company needs are limited > > It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data