ClinicSense Reviews

ClinicSense is a high quality platform

Comments: I really liked ClinicSense and its ability to provide HIPAA compliant SOAP notes. I did not utilize all the features that it offers because I had to have multiple platforms to accommodate my personal trainers and physical therapy staff. The massage therapists on staff primarily used ClinicSense and seemed to enjoy it.

Pros:

ClinicSense offers excellent quality for SOAP Notes specific to massage therapists. The body diagram with the ability to either quickly check problem areas or manually select problem areas while writing more details is a great feature.

Cons:

ClinicSense is not a robust charting platform for personal trainers or physical therapists.

I love clinic sense

Comments: Love how easy it is to use and the support the company shows to its customers.

Pros:

It’s so easy to use the system for scheduling. And I love that it sends out a reminder for the apt.

Cons:

Sorry so far nothing really. Maybe just how the note forms are set up.

Do Not Recommend

Comments: We have not been happy and would change to a new system if it wasn't so much trouble. I anticipate us changing eventually.

Pros:

The only thing that we liked about ClinicSense is that we didn't have to use an appointment book at the office any longer.

Cons:

This booking system has so many glitches and problems that we get frustrated weekly. Modalities saved for a practitioner are lost, schedules showing to clients are different than what is on the books...You also can't reach someone for help during the weekends.

Alternatives Considered: MassageBook

Reasons for Switching to ClinicSense: Thought it would be easier to use and it has not been

Easy, convenient

Comments: Good. Easy. Growing as the years have gone by. Adding news things that I’m looking for which is great. Hoping for more of the things I wanted to come soon. I did see loads of new things are being worked on which is great.

Pros:

That my clients can easily book online and I can add the link to all of my platforms.

Cons:

I wish I had more text options for clients. Most of my clients don’t use their emails. Texting is all the rage. More options to utilize that would be great.

Fantastic tool for any massage therapist!

Comments: Overall, Clinicsense has definitely been worth the investment. It keeps me much more organized and the customer service is incredible if you run into any issues.

Pros:

I originally signed up for Clinicsense for their covid prescreening email function. Though this is no longer needed, I still love the product. The biggest impact it has had on my business is a significant reduction in no show clients due to the reminder emails and texts it sends out. I also really appreciate the ability to book new clients anywhere I am at with the app.

Cons:

I am still waiting for them to add a cancelation list feature.

5 Star Company

Comments: Overall, fantastic! Customer service is top rate and expeditious amd personable with the video chats

Pros:

Easy to navigate around site. Ease for clients to navigate. Personable responds from staff with questions about site.

Cons:

Clients cant book couples massages or go on a waitlist, causing business to lose interested clients umif they dont have the option

Excellent Appointment and Client Data Management

Comments: ClinicSense helps me set up client profiles easily, and capture patient details required for statements of services for patients who submit their own insurance reimbursement claims.

Pros:

The ability to manage appointments, view client appointment history, and to enable clients to request or change appointments.

Cons:

Nothing in particular comes to mind; however, having the capability to bill insurance providers durectly from ClinicSense would be a plus.

clinicsense 10/10

Comments: i have used clinicsense since the beginning of my career and have always loved it

Pros:

how user friendly it is, for practitioners but also for clients booking! I like the ability to duplicate notes to make charting easier!

Cons:

not sure, i think i’d like extra consent options for additional modalities such as cupping or hot stone massage

Minimalist joy

Comments: ClinicSense is great value for money. Wonderful for new practitioners and those running a small business. Large businesses I work for make good use of it too.

Pros:

ClinicSense is straightforward to use. The treatment note templates are minimalist which I prefer, because extra fluff can sometimes be very distracting. The menu bar allows me quick access to a client's contact information, appointment history, invoices etc.

Cons:

ClinicSense does run slow at times, for instance, when opening up a client file or treatment note. Sending a receipt was not intuitive at first, because there is no icon to do it, but rather we click on "add signature" then "send email."

I love you guys!

Comments: Pretty good overall. I appreciate the platform getting easier and better as the years progress.

Pros:

Being able to speak with a live person in Support.

Cons:

Sessions being cancelled when they're not supposed to have been canceled by the client.

Easy to use, best Massage Therapy management tool I've seen.

Comments: I have been with clinicsense for some time and have only experienced its platform getting better and easier to use. I was so happy about it during and throughout the pandemic as adding extra forms and health information was easily accessible and we can continue to edit forms and messages which is fantastic.

Pros:

I love how easy it is to click and use. The widget was easy to add to my website and the link to Facebook. I like the look and feel and that I can manage how much information the therapist and front end can view from shared profiles. I can see everything from my account- Revenue, sales tax, etc. divided by therapist making payroll a breeze.

Cons:

I don't feel the mobile version is the best yet. I would like to access reports and such from the app and be able to use the back button without logging out. I also would like to have better access to how the soap notes are inputted as this is not something we currently use. but we are moving closer to paper-free.

I made the switch years ago and won’t ever look back!

Comments: Nothing but positive experiences! The team is easily reached and you feel like they really want to know you and your business.

Pros:

I love the ease of use both from the client interface and the back end interface. I love that this company truly listens to the subscribers and customizes their updates and features based on need.

Cons:

Initial integration was stressful switching from one CRM to another but honestly clinicsense made it as seamless as possible.

Ease of use

Comments: Overall it has been simple to use and the feedback I received from many clients is very positive. The online booking is what they liked the best.

Pros:

The price point. Itoffers many features that I use everyday.

Cons:

It is missing a feature for me, wait list. Buti understand it will be added in the future.

Best investment when starting my solo practice

Comments: I've already recommended them to multiple other practitioners because of how convenient and great the software has been in starting and running my own practice, and the customer service/people running it absolutely make this the best experience.

Pros:

SUPER easy to integrate with Stripe for taking payments (square is what they advertise, however I had a lot of issues using square and needed to switch to stripe), great real-time scheduling capabilities, and everything I could ask for as far as marketing options/communications and SOAP notes/charting

Cons:

nothing so far. I've had to utilize customer support chats a few times, and they've been nothing short of stellar each time.

Alternatives Considered: MassageBook

Reasons for Switching to ClinicSense: payment integrations + evolving and growing benefits, more comprehensive than JUST massage

Great program and service

Pros:

Ease of use for myself as a practitioner as well as for clients.

Cons:

Nothing to compare it to. I have never used another service.

Alternatives Considered: Jane

Reasons for Switching to ClinicSense: I had used it before and was comfortable with continuing the same program instead of switching and learning something new.

Keep up the great work!

Comments: The best booking and invoicing program I've ever used.

Pros:

Ease of use for both client and therapist

Cons:

Invoices being unable to calculate change.

I Love Clinic Sense

Comments: Exceptional, I see myself with this company for a very long time.

Pros:

Its user friendly, reasonably priced, they are always upgrading the features and making sure its updated to the needs of the profession.

Cons:

Can’t think of anything at the moment. It seems as through they are always making improvements I have no complaints

Clinic sense review

Comments: It saves me time and money and creates a professional platform to build trust in my clients

Pros:

Simple friendly interface and easy to learn and easy customer service Paperless

Cons:

No option to block clients No option to customize the schedule, like if I want to open just one random day online I have to open it for every week for the month and block those days off, say concept it applied for opening specific hours on a specific day (this feature works great for blocking off time but not the inverse)

Alternatives Considered: Jane

Reasons for Switching to ClinicSense: Simplicity, the want something I can manage by myself without being overwhelmed and it was most straightforward

ClinicSense review from a massage therapist

Comments: Overall I think it’s super easy to use, the price is pretty fair compared to other systems, and the customer support for me is top notch!

Pros:

The reminder emails and text messages to clients. How easy it is for clients to book an appointment online.

Cons:

How you can’t block a client from rebooking.

Alternatives Considered: Jane

Reasons for Switching to ClinicSense: Because of the reminders and online charting.

ClinicSense is the best

Pros:

It's so user friendly yet super professional. I appreciate all the extremely well made tutorials and the customer support team is the most efficient and friendly folks I've worked with in a program like this.

Cons:

When I need to modify a blocked time or appointment, the calendar will auto populate a new, sometimes random date. For example, I had the 4th-5th of May blocked off but needed to add the day before, when I modified the day to be the 3rd it saved the blocked days as 3rd-4th, removing the 5th that I still needed blocked.

Streamlining Appointments and Client Care for Health & Wellness Providers

Comments: Enhanced Client Experience: Convenient scheduling, secure access to records, and improved communication can all lead to a more positive client experience.

Pros:

Streamlined Appointments and Booking: ClinicSense appears to excel in appointment management, offering features like online booking, automated reminders, and customizable scheduling. This can significantly reduce administrative burden and free up staff time.

Cons:

Integration Challenges: Integrating ClinicSense with existing business processes might not be always smooth. Ensure your current software can work seamlessly with ClinicSense to avoid data silos or redundant data entry.

Happy customer for over 5 years!

Comments: I have no complaints. Great customer service and happy with the software

Pros:

Communication with ClinicSense staff has been impressive. They are great at getting back to you in a timely manner as well as keeping you up to date when the very odd system maintenance or troubleshooting needs to happen.

Cons:

Scrolling down on certain screens. It's a minor complaint and I could probably 'fix' if I decreased my computer window size. It would be cool if there was a way to search out a word or phrase within treatment notes?!

Acts as an assistant for my scheduling needs

Comments: It great that the clinicsense team are always thinking of ways to enhance their software system. I also really appreciate that I can directly email customer support with a question and the response time is extremely quick. I'm happy with it and have been using clinicsense for going on three years now.

Pros:

Having clinicsense is like hiring an assistant to do my scheduling. Personally, I cannot be available to answer my phone every time someone reaches out to schedule. With clinicsense, I send the client a link per their request to schedule an appointment and they schedule their appointments at their convenience.

Cons:

The few times I have realized there's a feature I could use such as having the ability to only offer a service to existing clients and another service only to new clients, clinicsense comes up with it. So, I would say they're always becoming more expansive in their features and I've never felt that I did not have what I need to run my business.

Exceptional customer service

Comments: I singed up for Clinicsense a few of years ago, and I've been happy with it ever since.

Pros:

I really appreciate how responsive the customer service is. I have always had prompt help with any issue, and they really make sure I understand. I love that they send videos explaining how to do things. I also like how easy it is to set up, and to manage all my appointments.

Cons:

I think I have not explored this enough to learn for myself, but I don't feel like i understand how to see what my clients are receiving. Really, I just think I need to spend more time with it.

WE LOVE CLINICSENSE

Pros:

THE EASE OF SET UP, MANAGEMENT AND CONTINUAL GROWTH OF THIS PLATFORM OUT DOES ANY OTHER IN THE INDUSTRY.

Cons:

WE LIKE EVERYTHING ABOUT THIS PRODUCT !!!!