--- description: Learn more about Dialpad pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/30597/predictive-dialer/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.ca/software/190976/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/190976/dialpad-sell?page=2) > The AI-native platform for customer experience, where conversations become action. > > Verdict: Rated **4.2/5** by 570 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialpad? Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 570 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - Agent Interface - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Caller ID - Campaign Management Software - Chatbot Software - Collaboration Tools - Communication Management - Conferencing - Contact Management Software - Conversation Intelligence - Dashboard Software - File Transfer - Goal Setting/Tracking - IVR - Intent Recognition - List Management - Live Chat Software - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Performance Metrics - Power Dialer - Predictive Dialer Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Sentiment Analysis - Speech Recognition Software - Training Management - VoIP Software - Voice Mail ... and 7 more features ## Integrations (57 total) - Abstrakt - Alexa - AzureDesk - Bullhorn - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) ## Related Categories - [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software) - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) - [Inside Sales Software](https://www.capterra.ca/directory/30680/inside-sales/software) - [Sales Enablement Software](https://www.capterra.ca/directory/30798/sales-enablement/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) ## Alternatives 1. [800.com](https://www.capterra.ca/software/208208/800-com) — 4.7/5 (363 reviews) 2. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) 3. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (887 reviews) 4. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Reviews ### "Great tool for Remote CX Teams" — 4.0/5 > **Mac** | *August 1, 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. > > **Cons**: Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. ----- ### "Good phone system, never had any issues" — 5.0/5 > **Alex** | *June 16, 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. > > **Cons**: Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. ----- ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *August 8, 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Cons**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *May 25, 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Cons**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Terrible for Solopreneurs or Basic Tier Plan" — 1.0/5 > **Nathan** | *January 28, 2026* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. > > **Cons**: Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? > > Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/190976/dialpad-sell?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/190976/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data