--- description: Learn more about Otter pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Otter Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Artificial Intelligence Software](/directory/30938/artificial-intelligence/software) > [Otter](/software/202799/otter) # Otter Canonical: https://www.capterra.ca/software/202799/otter Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/202799/otter?page=2) > Otter.ai creates technologies and products that make information from important voice conversations instantly accessible and actionable > > Verdict: Rated **4.4/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 100 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Otter.ai ## Commercial Context - **Starting Price**: US$12.99 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Otter offers a free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below – Basic – Available to users for free Pro – $12.99/month or $8.33/month (Billed Annually) Business – $30/month/user or $20/month/user (Billed Annually) Enterprise plans are also available. Please contact Otter directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Annotations - Audio/video file upload - Automatic Transcription - Collaboration Tools - Data Import/Export - File Sharing Software - Meeting Notes - Natural Language Processing - Notes Management - Search/Filter - Speech Recognition Software - Speech-to-Text Analysis - Text Editing - Text Overlay - Third-Party Integrations - Time Stamps - Timecoding ## Integrations (7 total) - Business Hangouts - CxEngage - Dialpad AI Meetings - Dropbox Business - GoTo Meeting - Webex Suite - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software) - [Transcription Software](https://www.capterra.ca/directory/31836/transcription/software) - [Note Taking Software](https://www.capterra.ca/directory/33155/note-taking/software) - [Closed Captioning Software](https://www.capterra.ca/directory/33295/closed-captioning/software) ## Alternatives 1. [Fathom](https://www.capterra.ca/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Sonix](https://www.capterra.ca/software/167966/sonix) — 4.8/5 (139 reviews) 3. [Transkriptor](https://www.capterra.ca/software/1030033/transkriptor) — 4.7/5 (550 reviews) 4. [Vizard](https://www.capterra.ca/software/1050295/vizard) — 4.9/5 (429 reviews) 5. [Video To Blog](https://www.capterra.ca/software/1071889/Video-To-Blog) — 4.9/5 (69 reviews) ## Reviews ### "Very good and useful AI tool" — 5.0/5 > **Dennis** | *July 4, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like how easily Otter takes a recording of a meeting, podcast, etc and is able to quickly produce a transcript that is very accurate and correct. > > **Cons**: The list of apps that it integrates with is relatively low. I am sure this will increase with time but right now I could see that being an issue for some. > > So far my experience has been pretty good. It was very accurate and created very good transcripts of multiple recordings and meetings for me. ----- ### "Integrates well" — 5.0/5 > **Ben** | *December 23, 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Integrates well with MS products. Provides great summary reports. > > **Cons**: Need to manually select which meetings to attend. ----- ### "Otter Experience" — 5.0/5 > **Verified Reviewer** | *August 8, 2024* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: You don't have to worry about taking notes during meetings. > > **Cons**: The free subscription is very limited if you attend meetings regularly which is capped at 300 monthly transcription minutes; 30 minutes per conversation. ----- ### "Otter is great for large meetings" — 5.0/5 > **Verified Reviewer** | *July 31, 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Otter is great for meeting integration and note taking, transcripts and especially for annotation and autmated summarys. > > **Cons**: Notes that are emailed to members after meetings are only accessible with an account. This is not always suitable when meeting with those outside the organisations. > > Useful when it works, can sometimes become overwhelmed with transcriptions and can't differentiate between speakers, time codes not always accurate. But still does save time from manual note taking. ----- ### "Solid Tool, But We Outgrew It" — 3.0/5 > **Brad** | *May 28, 2025* | Marketing & Advertising | Recommendation rating: 1.0/10 > > **Pros**: •Mobile App for In-Person Recording – Being able to use the Otter app to capture live, in-person conversations on the go was incredibly convenient for meetings outside the office. (Note we are in a single consent state and are not required to inform the other party of the recording). •Audio Uploads – The option to upload pre-recorded audio for transcription was helpful, especially when we needed to process recordings after the fact. •Simple and Straightforward – The interface was easy to use, and it got the job done for basic transcription needs. That said, both the mobile recording and upload features had limitations, restricted durations, less context awareness, and occasional accuracy issues with action items or complex conversations. > > **Cons**: •Limited Monthly Minutes – Having to track usage and stay within a set number of transcription minutes added unnecessary stress to our workflow. •Transcription Accuracy Was Hit or Miss – Even in clean audio environments, transcripts often topped out around 85% accuracy, requiring frequent edits. •Weak Action Item Detection – Otter rarely captured the real “next steps” or key takeaways from meetings, which meant we still had to manually review everything. •Shallow Context Understanding – It transcribed what was said, but lacked the ability to understand the why or how, which limited its usefulness for deeper meeting insights. •Limited Value for Complex Conversations – In meetings with layered topics or fast-paced discussion, Otter often lost the thread and produced generic summaries. > > We used Otter.ai for a long time and appreciated its reliable transcription and note-taking capabilities. It served us well for basic meeting capture, and we liked the ability to upload audio and use the mobile app for in-person recordings. That said, as our workflow became more complex, we needed a tool that didn’t just transcribe but also understood the context of conversations and helped us take action. We recently switched to Fathom, and the difference was immediate—full video recording on Google Meet, smarter summaries, and better action item tracking really leveled up our post-meeting process. Otter is a great starting point, especially for simple transcription needs. But if you’re looking for deeper insight and follow-through from your meetings, you may eventually find yourself looking for more. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/202799/otter?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/202799/otter) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data