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Archiver
What Is Archiver?
Sageflo Archiver is the ultimate search engine for your marketing communications. Archiver stores a copy of each unique email, SMS, or print collateral sent to an individual customer, allowing marketing and contact center team members to instantly look up and resend any message to a customer within seconds. The solution provides additional value for legal and compliance teams by giving them the means to quickly retrieve any message sent to a given customer.
Who Uses Archiver?
Perfect for customer care, marketing, legal, and compliance teams in the retail, travel & hospitality, financial services, e-commerce, and telecommunications industries
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Reviews of Archiver
great
Comments: amazing
Pros:
easy to use features great for finding important past info to assist our guests
Cons:
wish the dates would go back further ao we can serach for older emails or a search bar for spefic subject
Sageflo Response
last year
Thanks for your review! We're happy to hear that looking up messages in Archiver helps you to better assist your guests. The period of time that messages are stored is decided by your corporate team. We can share with them your feedback regarding the storage period. Archiver also does allow you to search for messages by subject line and other filters. We will reach out to you separately with more details!
Archiver easy peasy
Comments: Easy use
Pros:
Easy to use and quick to get into, easy to resend to same email address.
Cons:
Would be helpful if we could add and send to another email.
Sageflo Response
last year
Thank you for your review! We're glad to hear that you find Archiver easy to use for looking up and resending messages. Archiver does actually allow for resending a message to a different email address, however, this is a controlled permission. We recommend you reach out to your account administrator to see if that permission can be made available.
It does what is needed
Comments: Not bad. Not the greatest but it does what its designed for.
Pros:
I like being able to see all emails sent.
Cons:
doesnt show all emails from across the department
Sageflo Response
last year
Thank you for your review and feedback! We are glad that Archiver can help you in your customer service role to quickly search and resend customer emails. Based on your feedback, it seems that we might not have fully met your expectations, and we're determined to turn that around. The vast majority of our users find Archiver to be an incredibly useful and valuable tool for addressing customer inquiries in a timely manner. With regards to showing emails from across all departments, we do support that functionality. However, your marketing operations team chooses which types of messages to store in Archiver. If you have any further suggestions or questions, please don't hesitate to reach out to us. We're committed to continuously improving your experience with Archiver.
Archiver is easy to use and a great product
Pros:
Ease of use. Allows me to search for emails guest lose track of.
Cons:
It doesn't include archived emails from all departments (ie Customer Care)
Review
Pros:
I love that i can see all the information that was sent to customer
Cons:
I wish it sent emails as soon as we send to customer
I Enjoy archive, it makes my Job easier
Comments: Very good, easy, and pleasant.
Pros:
it's very easy to learn for a beginner, and it's also very easy to use.
Cons:
It would be Nice if you could Click on the links in The Emails we are viewing
Sageflo Response
last year
Thanks for reviewing Archiver! We're so glad to hear you find it easy to use and it makes your job easier! Links are disabled by default to avoid generating false open and click tracking events against a customer's email. There are options for being able to view and click links that your account administrator can help you with.
Survey
Comments: Has been and always reliable
Pros:
Being able to track down old emails for when other cannot find
Cons:
So far I have nothing that I dislike about it
Awesome Archiver!
Comments: Over all to see emails sent to customer quickly has been so helpful!
Pros:
Search is easy and quick. Resending is very smooth too.
Cons:
Calendar and searches that are old could be faster to use calendar...
Easy
Comments: It has been an amazing experience with Archiver!
Pros:
Archiver has made things so easy! 1-2-3 Done!
Cons:
I have no dislikes for Archiver. it has been a great experience.
