Emojot

Streamlining Patient Feedback with Emojot

Comments: We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations. The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality. Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement.

Pros:

Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently.

Cons:

One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs.

Great service

Comments: As above . I am quite disappointed with this survey app - not with Emojot

Pros:

They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl

Cons:

Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed

Head of Group HRS

Comments: Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well.

Pros:

User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person

Cons:

Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC

Great support

Comments: Overall it has been a good experience. Amazing customer support.

Pros:

Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use.

Cons:

More platform to be included in the enjoy to track.

Senior Manager - Group HR

Comments: It’s truly remarkable how this is enabling us to configure additional workflows and surveys with greater efficiency

Pros:

With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility

Cons:

Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging

Great Experience with Emojot

Comments: Overall, the experience with Emojot was positive.
Emojot was a fresh change from traditional survey methods.

Pros:

The platform was easy to use and the emojis helped our customers convey their feedback quickly. Also, the Emojot team is very supportive.

Cons:

It would have been nice to have more flexibility in adjusting the platform to better fit specific preferences.

Super friendly platform

Comments: Highly satisfactory

Pros:

It's a very user friendly platform...can be acceible at anytime with any device...

Cons:

Exceptional client service,Super user friendly platform..

Achieving Digital Tranquility with Emojot

Comments: Our overall experience with Emojot is positive. The level of flexibility they provide, simplicity of their solutions and most importantly their ability to convert a problem into a quick solution with few or less engagements justifies this. This showcase their ability to understand their clients situation and their knowledge on solutions available that fits best to the given scenario. When we (Brandix) embarked on the control room project with Emojot to look for a solution to eliminate burning issues in the upstream of our value chain, Emojot provided just that!!!. The Control room project required a solution that gives better visibility across our value chain and tools to simplify complex processes inbuild with a governance mechanism keep thing in line. So that we have better control on our upstream to minimize impact on the downstream or on our operations. Aligning to this the solutions Emojot provided were simple, easy to use and highly effective. Thus the flexibility the teams provided to make changes to the solution to accommodate varied dynamics given the complexity of the problem at hand is commendable.

Pros:

1. Simplicity and accuracy of the widgets, visualizations and analytics 2. Ability to understand the business requirement with few engagements 3. Level of flexibility provided by Emojot to accommodate complex requirements in short notice is commendable4. Customer service (reliability, easy to approach, positive attitude) and clear communication

Cons:

Solution esthetics is a area that can further improved.

Emojot Platform - A Comprehensive Solution for Customer Onboarding, Accounts Health Tracking ..

Pros:

I mainly use Emojot Platform for Customer Onboarding, and I found it to be particularly useful in this regard. Our CSMs also using it for customer onboarding lifecycle tracking, and it provides them with a comprehensive set of dashboards to track the progress and account journey. Additionally, we are using Emojot for customer health score tracking and churn predictions based on it. This has been very effective in identifying accounts at risk and taking action accordingly.What I particularly appreciated about Emojot is the technical support team they have and the level of extensions support it provides to do customizations. This made it possible for us to adapt the Emojot platform to our specific needs. We have integrated Emojot platform with other internal systems like Salesforce, ServiceNow as well. Moreover, the Emojot team provides flexible development services which they do the implementation based on our use cases.Overall, I would recommend Emojot Platform for anyone looking for a cost-effective solution that provides excellent technical support, customizable extensions, and flexible development services in the areas of customer onboarding, customer health score and customer journey tracking.

Cons:

Nothing specifically at the moment with so far experience.

Experience with the Emojot

Comments: 100% satisfied with the dashboard and the customer care of Emojot

Pros:

Very easy to use and very convenient. [sensitive content hidden] and his team very supportive and great to collab with you all

Cons:

Nothing major to mention overall i am really like every facility

Fantastic partner

Comments: Emojot have been a fantastic partner to work with. Easy to work with, great communication, great ideas, and very agreeable and accommodating of all of our needs.

Pros:

Emojot have a very engaging, customizable, easy to use platform.

Cons:

Lack of integration with other systems - not that it couldn't be done, but we didn't need to spend the additional $ to make it happen right now.

Emojot use for customer research

Comments: Highly satisfied and has allowed the team to keep track of customer online experience in an easy way.

Pros:

It is a very 'easy to use' platform that helps to analyse customer experience in a simple, but effective manner.

Cons:

When the graphs are downloaded, the downloaded image isn't user friendly when making presentations.

Emojot: Outstanding Product and Team!

Comments: We've been using the Emojot product since 2019, and have found it to be an efficient tool incorporated into our daily processes. Plus, when new needs arise, the team is always available to assist and suggest options for success! The Emojot team is GREAT to work with!

Pros:

Creating Emojot surveys and viewing response data is simple and intuitive. The Emojot support team is knowledgeable, responsible, helpful and proactive!

Cons:

Only positives to say about Emojot! It's a great project and they're a helpful team!

A Configurable Platform for Any Workflow

Pros:

The product is simple and easy to use. It is also flexible and configurable.

Cons:

Some minor UX improvements could make the experience even better.

Emojot

Comments: Excellent. Useful product for data analysis.

Pros:

Integrating into the existing processes of managing maintenance related issues was very useful to staff, also helped us to reduce our paper consumption.

Cons:

Perhaps more training would be useful for staff handling the system on how to generate reports and to get the maximum data analysis out of the system.

Feedback for Emojot

Comments: Overall it was good.

Pros:

The feature that it captures the customer details and the reach back email.

Cons:

The price increase in 2022 was too high.

I used emojot to collect feedbacks from employees who have eligible for annual increments.

Comments: Performance Evaluation employee feedback system

Pros:

Whole application was provided required details with user friendly data flow.

Cons:

Totally satisfied with the provided facilities

Great product, amazing customer service

Pros:

The analytics provided were very good in understanding the results of the surveys. The team helped us to customize the views to suit our needs and also, was able to provide data based on our requirements to support each stakeholder.

Cons:

Nothing significant. We did initially face challenges with few users not being able to grasp the data, but the team at Emojot was very helpful in supporting us overcome the challenge.

360 Degree feedback survey gives more analytical view of the individual

Comments: Excellent

Pros:

Data analysis and dashboard presentation

Cons:

Have not experience such an issued with Emojot platform

Helped smooth the customer NPS process drastically!

Comments: Emojot has helped smooth the overall NPS survey experience tremendously. Their team is very responsive and easy to work with as well.

Pros:

The analysis shared by the team post survey was super insightful. They presented a lot of visual graphs etc which helped us grasp the overall results very quickly.

Cons:

For us the only drawback I saw was manual effort to send data to the team since we do not have our CRM synced. Not too much of a hassle though.