--- description: Learn more about SysAid pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.ca/software/107225/sysaid Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/107225/sysaid?page=2) > Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more. > > Verdict: Rated **4.5/5** by 511 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SysAid? Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 511 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin and 189 more ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - Business Process Automation - Capacity Management - Chat/Messaging - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Customer Database - Customer Support Software - Dashboard Software - Drag & Drop - Event Logs - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Incident Management Software - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Patch Management Software - Performance Monitoring - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Management Software - Ticket Management - User Management - Workflow Configuration - Workflow Management Software ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [Workflow Management Software](https://www.capterra.ca/directory/30091/workflow-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Great ITSM with automation and AI\!" — 4.0/5 > **Peter** | *April 28, 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Great customer representatives and knowledgeable support staff. > > **Cons**: Sometime new features can take longer than expected to get to production > > We have been using SysAid for 3 years. We really like the automation and AI features that SysAid offer as well as the BI reporting ----- ### "Smooth Ticket Management and Automation" — 4.0/5 > **Neetish** | *April 15, 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Sysaid is Easy to use, customisation, and has strong reporting capability including dashboard. > > **Cons**: Sysaid is a good prouct but there is need to improve the overall UI. ----- ### "SysAid Experience" — 5.0/5 > **Mohammed Hareez** | *February 6, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: we use SysAid to create tickets for our IT team to review it and its so good to use. > > **Cons**: The only dislike about sysaid is its not well organized > > My overall experience with sysaid is outstanding ----- ### "SysAid is a solid tool with a great team that will support you all the way through" — 5.0/5 > **Victor** | *June 19, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The AI functions are vast and very useful Ease of use is big for our customers, whether they be internal or external Implementation was fast and to the point any questions we had were responded to within 1 or 2 days Their Customer support team was fast to respond, and they take feedback and new functionality very fast Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test My team and I are using the app daily, and now, our internal users are very happy with the change > > **Cons**: It might be the Asset management part of the application, but it is based on our requirements not a bad thing on the application itself > > We had a lot of tickets coming in that required very quick answers, which would take time from my team on important projects. With the AI functionality, this is now a thing of the past. The AI bot will message the user with solutions for their problems if the solution exists in the KB ----- ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *January 30, 2026* | Airlines/Aviation | Recommendation rating: 8.0/10 > > **Pros**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Cons**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. > > Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data