17 years helping Canadian businesses
choose better software

What Is Tebra?

Tebra’s medical billing software simplifies the billing process for healthcare providers, ensuring accuracy and efficiency in revenue cycle management. With features like automated claims submission, denial management, and comprehensive reporting, Tebra helps practices reduce errors and increase revenue.

The system integrates seamlessly with electronic health records (EHR) and practice management tools, allowing for streamlined workflows from patient visits to payment. Tebra’s Medical Billing solution empowers practices to manage their finances effectively, improve cash flow, and focus on delivering quality patient care.

Who Uses Tebra?

Tebra is the leading practice automation solution for independent practices that integrates seamlessly with 3rd party products.

Tebra Software - Data insights
Tebra Software - Practice growth
Tebra Software - Patient experience
Tebra Software - Billing payments
Tebra Software - Care delivery
1 - 6

Not sure about Tebra? Compare with a popular alternative

Tebra

Tebra

3.9 (1,288)
No pricing found
Free version
Free trial
89
2
4.0 (1,288)
3.6 (1,288)
3.7 (1,288)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
82
No integrations found
3.8 (882)
3.5 (882)
3.6 (882)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Tebra

athenaOne
Top rated features
Charting
HIPAA Compliant
Patient Records Management
Veradigm Practice Management
Top rated features
Medical Billing Software
Patient Records Management
Patient Scheduling
Practice Fusion
Top rated features
E-Prescribing
HIPAA Compliant
Patient Records Management
Valant EHR Suite
Top rated features
EMR/EHR
For Mental/Behavioral Health
HIPAA Compliant
AdvancedMD EHR
Top rated features
Appointment Scheduling Software
HIPAA Compliant
Patient Records Management
eClinicalWorks
Top rated features
Charting
HIPAA Compliant
Patient Records Management
CollaborateMD
Top rated features
Billing & Invoicing
Claims Management Software
HIPAA Compliant
MDsuite EHR
Top rated features
No features have been rated by reviewers for this product.
IntakeQ
Top rated features
Customizable Forms
Forms Creation & Design
HIPAA Compliant
1 - 3

Reviews of Tebra

Average score

Overall
3.9
Ease of Use
4.0
Customer Service
3.7
Features
3.8
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sarah B.
Sarah B.
Naturopathic Doctor in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Helpful to streamline your practice

5.0 5 years ago

Pros:

I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

Cons:

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

Brenda
PMHNP-BC in US
Mental Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great system!

5.0 3 weeks ago New

Comments: Great! Service is fast and my questions are answered promptly.

Pros:

I find this program easy to use. It is logical.

Cons:

I can't think of anything. I have worked on many different systems and this one is my favorite so far.

Tebra Response

3 weeks ago

Thank you for your thoughtful review! We're thrilled to hear that you find the system easy to use and that our support team has been prompt and helpful—your kind words mean a lot to us.

Maya
Executive Director in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Favorable pricing structure; terrible customer support

3.0 4 months ago

Comments: If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us.

Pros:

We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.

Cons:

Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.

Olivia
Medical Billing Specialist in US
Medical Practice, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good Job Tebra.

4.0 3 weeks ago New

Comments: So far, so good! No major issues or complications.

Pros:

Easy to navigate and find information you readily need.

Cons:

System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it.

Tebra Response

6 days ago

Thank you for your thoughtful review! We're thrilled to hear that Tebra is working well for you so far. We truly appreciate your feedback about the initial complexity—your insights help us improve. We'll continue working to make the system even more intuitive for our users. If you have any further suggestions or encounter challenges, feel free to reach out. Thanks again for sharing your experience!

Adia
clinician's assistant in US
Medical Practice, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Adia VanderJagt

5.0 3 weeks ago New

Comments: Overall, I am pretty comfortable using Tebra.

Pros:

I like that I can quickly navigate through the site with ease

Cons:

At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it

Tebra Response

3 weeks ago

Thank you so much for sharing your thoughts about your experience with Tebra! We're thrilled to hear that you find the site easy to navigate and that you're comfortable using our platform. We truly appreciate your input regarding the new calendar features. While we're glad you’re getting the hang of it, we are actively seeking customer feedback as we continue to improve these features. Please feel free to reach out if you'd like to share more detailed suggestions. Thanks again for the kind words!

Justin
Clinician in US
Medical Practice, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Looks Promising, Poor Customer Support

2.0 5 months ago

Comments: It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS

Pros:

Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great.

Cons:

Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account.

Mariah
Nurse Practitioner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

I started off hopeful

2.0 6 months ago

Comments: I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!

Pros:

As long as you use the phone to call them, their customer service was pretty available. Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients. No additional fees for extra signed documents.

Cons:

Customer service being unable to find me workarounds for my issues. With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents. Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract. Customizations are long and tedious. Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet. Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize. Unable to track rating measures for forms like vanderbilt etc. Unable to to customize intake forms. Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service. Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate. Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work.

Ismel
PMHNP-BC in US
Mental Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Worst customer service and support ever

2.0 7 months ago

Comments: The worst I have ever had in my life with an EHR system.

Pros:

Documentation is easy, templates work fine.

Cons:

I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it."

iqbal
owner in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Be careful--- for medical practices

1.0 9 months ago

Comments: I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections.

Pros:

Interface works and easy to navigate the windows to bill

Cons:

Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.

Bonnie
Bonnie
Owner in US
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Worst company I have ever worked with in my entire career

1.0 9 months ago

Comments: .

Pros:

nothing

Cons:

The worst company I have worked with to date. I am a tebra customer. Our clinics switched to Tebra, 11/23. Tebra has still not transferred our data properly. [sensitive content hidden] will not respond to me. I cannot get an answer from anyone with a solution.

Sherry
advanced nurse practitioner in US
Mental Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Fast and efficient use of your time

5.0 last year

Comments: Very positive. This is the best EHR I have used out of 7 for Psychiatry /mental health. Our medical [sensitive content hidden] purchased Elation for our practice. The staff insisted Tebra be brought back because we like it so much.

Pros:

SALT notes that let you view your results and interactions from previous visit. The DSM codes prepopulate into your billing. Sign takes fewer maneuvers. Too many clicks to get in the chart is annoying: Tebra avoids that.

Cons:

Responsiveness regarding medication templates. This is so sensitive because we need the dosages and new medications available. No one wants a medication error

Jeremy
CEO in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

TEBRA Poor results with service tickets. Poor platform. Poor technical support.

1.0 last year

Comments: Overall, very poor. I am not for sure what happened but Tebra is horrible. I would never recommend this to another colleague. Tebra, get your stuff together or your out.

Pros:

I liked their product prior to Tebra taking over.

Cons:

Multiple issues, service tickets not resolved, absolutely poor communication. Tech support closing tickets without a fix. I do 95% telemedicine and there are always connectivity issues and my connection is solid. Never had the issue with Kareo at the rate and frequency under Tebra. I have multiple tickets outstanding, have to go into my tickets daily add a note "no response yet" just to keep them accountable. If they close the ticket, you are not able to add a note on the user end. To top it all off, users received this PR email announcement from the CTO about how the system had not had any issues for 60+ days straight yet I had multiple tickets as did my colleague who also uses Tebra at his practice.

Libby
CEO in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Kareo now Tebra is laughable

1.0 last year

Comments: Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is nonresponsive.

Pros:

The telehealth feature when it is working is nice.

Cons:

Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer.

Robert
MD in US
Medical Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Tebra is very difficult to work with

1.0 11 months ago

Comments: 1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No one to talk too

Pros:

My wife (administrator) liked the cost.

Cons:

Functionality Usability Not user friendly Difficult

Alphonse
Nurse Practitioner in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

User friendly & amazing transition!

5.0 10 months ago

Comments: Very happy with my experience and transition from Epic

Pros:

User friendliness Interface makes sense

Cons:

Some template spacing issues are present when making templates

Asma
Physician in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Terrible, not worth the headaches it causes

1.0 11 months ago

Comments: Awful, it's clear the employees hate their jobs, do not care about the clients, they don't care if they actually affect your business, they don't care that you're waiting for your deposits to run your business

Pros:

Nothing, they are apathetic about their customers needs or business growth

Cons:

They refuse to take care of failures in credit card payments and the same problem keeps happening and each time they don't know how to fix it

Vincent
Clinical Sex Therapist in US
Mental Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy-to-Use Billing Software

5.0 11 months ago

Comments: I use it daily and it makes my therapy practice so much easier! Billing a whole day's worth of appointments is less than 10 minutes with the SALT feature.

Pros:

I love how easy it is to bill for services!

Cons:

I think there needs to be more control around changing and/or deleting billing slips where there are errors. Rather than have to re-bill and re-submit. . .maybe a 'delete slip' function?

Lou Ann
Director of Physician Services in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Kareo has only improved with time!

5.0 2 years ago

Comments: I utilized this system when I was billing for my physician clients several years ago. Recently recommended Kareo to fill an interim need where I currently work. Very different situations and practice types but Kareo product still works -- has only gotten better and the customer service from the start has been great.

Pros:

The implementation and initial training were very easy. I appreciated having an assigned trainer to help me throughout the process. Kareo has allowed us to start billing for our physicians during an interim period and immediately generate revenue that most people thought was months away!

Cons:

The primary improvement I would like to see is better functionality when entering multiple days/units of the same CPT code. I am currently billing for providers who see patients daily in an inpatient setting. I would like to bill more than one day at at time per charge entry line. For example, provider sees a patient from June 1 thru June June 5 -- same level of encounter, I would like to enter CPT 99232 X 5 units w/ the date range for these 5 consecutive days. I inquired about this and was told that I must enter only day per line. Just a thought!

Heather
Nurse practitioner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent EMR for solo providers

4.0 11 months ago

Comments: In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I needed to increase my usage and had questions on how to proceed. I felt the onboarding help at that time was lacking and I had to do a lot of research on my end to get things the way I wanted. I would have appreciated more help with onboarding down the road.

Pros:

The program is very user friendly and affordable. I researched multiple EMR's before deciding on Tebra. I have not been disappointed.

Cons:

The change of the format and colors from Kareo to Tebra was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking.

Ryan
Clinic Manager in US
Alternative Medicine, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Tebra is a horrible and insidious company.

1.0 8 months ago

Pros:

An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall experience, there was nothing positive about Tebra.

Cons:

Tebra's customer service is bottom of the barrel nearly non-existant. Once their sales team lures you to sign a contract, they are only intersted in taking your payments, not in software utilization. Tebra was non-functional for my practice, and they were more concerned with me continuing to pay despite my inability to use the software than they were with helping me fix the issue so I could use the software. Other companies were able to work with my clinic so I could use their software, but Tebra told me they could not help me use the functionality I paid for, and still expected me to continuing to pay. When I told them I had to cancel because their system was not functional for my clinic like they had promised it would be, they charged me a large early termination fee. Do not use this company, they only care about taking your money.

Durwood
President in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Initially good but is now unusable

2.0 8 months ago

Comments: It was initially good but over the past couple of years has been terrible. As a mental health provider there have been no features added that helped us at all. The template system is worthless.

Pros:

Initially, the Kareo team seemed to understand the needs of a mental health practice from a business and functional standpoint.

Cons:

The customer service has to be the worst in the industry. Their method of deactivating a provider is absurdly laborious and lengthy. I've spent as long as 2 hours on the phone with them just to deactivate a provider.

Josephine
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Josephine Bostic, owner and operator

5.0 11 months ago

Comments: I love Debra it’s very seamless smooth process use a friendly, and the learning modules are easy to follow in great. You can always go and review if you forgot something. I am a new business owner and this system has really made my life easy. Thank you, Tebra.

Pros:

EMR and learning modules. Diet these modules will help guide you to any concerns or review that you may need to manage. This system is very user-friendly and the cost is great.

Cons:

It took me a while to get used to the scheduling of new patients, but found several ways to do this and now I’m a pro

Lenny
Site Coordinator in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Quick & Easy

5.0 11 months ago

Comments: Overall, it’s been great! I work off tebra daily in my practice. It’s helpful to my staff and providers.

Pros:

What I love most about tebra is that it’s always quick and easy to look up a patient. See the new referrals in your que and work them. Also, having all do mental for the provider such as imaging notes and referrals.

Cons:

Not everyone is online all the time. When you try to send a message to different coordinators. Either they don’t receive the message or don’t respond.

JAMIE
Director of Operations in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Director of Operations

4.0 11 months ago

Pros:

I like the simplicity of adding new clients into the emr

Cons:

The lengthy steps in order to send out a bill for a service provided by our staff. The fact that all staff can view an amount billed wven though the return fee is not always the amount billed.

Carly
Practice Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

PatientPop - Prompting Positive Patient Reviews

4.0 last year

Comments: I would recommend PatientPop to other practices because of how awesome our patient

Pros:

PatientPop's ability to prompt patients and successfully obtain both public facing reviews and private feedback is incredible! We have such an awesome review presence online because of PatientPop. AND I am able to address patients who have issues because often times they leave private feedback instead of going through with a negative review.

Cons:

Now that PatientPop has gotten large - I find the response time for from Support is much slower. I also dislike that you cannot trace reviews back to the patient.