--- description: Learn more about SolarWinds Service Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.ca/software/129478/solarwinds-service-desk Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/129478/solarwinds-service-desk?page=2) > A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days. > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SolarWinds Service Desk? Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \& internal other requesters). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 577 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per month, per technician, billed annually. Supports unlimited users. Asset pricing available upon request. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Benin, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, French Guiana, Germany and 50 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Assignment Management - Audit Management - CRM Software - Call Center Management - Catalog Management - Change Management Software - Collaboration Tools - Compliance Management - Configuration Management - Content Management System (CMS) Software - Customer Database - Customer Support Software - Dashboard Software - Data Security - Full Text Search - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management Software - Incident Reporting - Internal Controls Management - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - License Inventory - License Tracking - Multi-Channel Communication - Multi-Language - Node Management - Purchase Order Management - Real-Time Monitoring - Real-Time Notifications - Release Management - Remote Access/Control - Requisition Management - Risk Analysis - Risk Scoring - Self Service Portal - Service Level Agreement (SLA) Management - Spend Analysis - Status Tracking - Supplier Management - Support Ticket Management - Task Management Software - Ticket Management - User Management ... and 41 more features ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1659 reviews) 2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (720 reviews) 3. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (519 reviews) 4. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [ServiceTonic](https://www.capterra.ca/software/112516/servicetonic) — 4.7/5 (7 reviews) ## Reviews ### "SolarWinds Review" — 5.0/5 > **Katrina** | *November 10, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It allows you to view all of your services in one convenient location and provides real time updates. > > **Cons**: I do not dislike anything. I find this software to find convenient and easy to use. It is also very secure. > > I have had a good experience with this application so far. It has made my job easier and more efficient. ----- ### "Flexible UI" — 5.0/5 > **Gabriel** | *March 4, 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Knowledge Base Article Access can be Customized > > **Cons**: Domain management requires the enterprise plan > > Overall it was a good experience and user friendly ----- ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *August 20, 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Cons**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *July 1, 2025* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Cons**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "How did I like using Solar Winds Desk" — 4.0/5 > **Verified Reviewer** | *December 10, 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I most liked the ease of use and the user interface was very intuitive. The dashboard made it easy to navigate and use. > > **Cons**: The biggest issue was the cost per device. The other downfall is the invoicing module was primitive and did not include a recurring feature. > > The overall experience was decent. The user interface was smooth and easy to use and made the experience intuitive. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/129478/solarwinds-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/129478/solarwinds-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data