--- description: Learn more about Salesforce Service Cloud pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/30059/service-dispatch/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.ca/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 820 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 820 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking Software - Automated Routing - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management Software - Content Management System (CMS) Software - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Customer Management - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling Software - For Call Centers - For Insurance Industry - Incident Management Software - Incident Reporting - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Labor Forecasting - Lead Management Software - Live Driver Tracking - Mobile Access - Online Time Clock - Performance Metrics - Permit Issuance - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Service Request Management - Status Tracking - Task Management Software - Ticket Management - Time Tracking Software - Transcripts/Chat History ... and 66 more features ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Dispatch Software](https://www.capterra.ca/directory/30059/service-dispatch/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.ca/directory/30785/work-order/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Salesforce review" — 5.0/5 > **Ayomikun** | *February 17, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easily integrates with other products. Also, made working on tickets easy especially with the Documentations suggestions > > **Cons**: Can be a bit complex for new users initially. > > Salesforce CRM made working on tickets seemless ----- ### "great all in one platform for CRM" — 4.0/5 > **Verified Reviewer** | *January 13, 2026* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: ability to centralize multiple client contact channels into one, for example phone, emails, social media and internal sales team. Ability to use Einstein, which is an add on > > **Cons**: bit of learning curve for new users and required licensed / trained salesforce consultant to customize the platform, this increases the cost of implementation ----- ### "Great for support team but takes time to learn" — 4.0/5 > **Harshul** | *March 31, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The best thing for me is how everything is in one place. Tickets, calls, customer history, all of it shows up right away so you don’t waste time searching. The automation helps lot too, like routing cases or sending updates without me doing manually. The interface clean once you learn it, and it easy to track customer issues from start - finish. It also integrates well with other tools, which saves a lot of time. > > **Cons**: The biggest downside is the learning curve. It takes really a while to understand where everything is and how the workflows actually work. Some settings are so deep and you have to click around too much. It can feel slow a t times when switching between tabs. Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if you need extra features.one thing I dislike more then anything is that it doesnt auto refresh so if there is an update on case you might miss it > > Overall my experience has been good. It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work. It reduced a lot of manual tasks for us and it made it easier to track customers issues. There are a few things that take time to learn, but after that it works well day to day. It’s not perfect but it’s is very reliable and definitely helps with the support work. ----- ### "Best Tool for Agents" — 5.0/5 > **Joan** | *February 18, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Salelesforce made organization and following up very simple for myself and workplace. > > **Cons**: Although the pricing is a bit high, considering all the tools it provides, the value outweighs the cost. > > Our team and I personally have had a very positive experience with Salesforce. We have a vast list of prospects and clients that require constant servicing. This service helps everyone keep current and add additional information as needed. ----- ### "So easy, even a tech challenged user can succeed" — 5.0/5 > **Verified Reviewer** | *December 19, 2025* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful. > > **Cons**: Centralizes customer data and information, for a complete view of the customer. Easy to track cases with step by step prompts > > Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data