--- description: Learn more about Podium pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.ca/software/164285/podium Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/164285/podium?page=2) > Podium's AI-powered lead conversion platform helps businesses streamline client communication across multiple channels. > > Verdict: Rated **4.3/5** by 522 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Podium? Podium caters to businesses across automotive, health and wellness, home services, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 522 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Podium - **Location**: Lehi, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - 2-Way Messaging - Activity Dashboard - Appointment Management - Automated Responses - Billing & Invoicing - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Client Management - Complaint Monitoring - Contact Management Software - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard Software - Data Import/Export - Debit/Credit Card Processing - Feedback Management - For Medical Spas - HIPAA Compliant - Interaction Tracking - Lead Capture Software - Lead Generation Software - Mass Texting - Message Personalization - Mobile Access - Mobile Payments - Multi-Channel Data Collection - Multiple Payment Options - Negative Feedback Management - Offline Form - PCI Compliance Software - Payment Fraud Prevention - Proactive Chat - Real-time Consumer-facing Chat - Reminders - Reporting & Statistics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Management - SMS Messaging - Scheduled Messaging - Survey/Poll Management - Surveys & Feedback - Template Management - Transcripts/Chat History - Visual Analytics ... and 22 more features ## Integrations (120 total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... and 105 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Alternatives 1. [Twilio](https://www.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 2. [Omnisend](https://www.capterra.ca/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [Klaviyo](https://www.capterra.ca/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [Messente](https://www.capterra.ca/software/199059/messente) — 4.7/5 (84 reviews) ## Reviews ### "Great app, not great customer service" — 4.0/5 > **Jessica** | *December 5, 2024* | Furniture | Recommendation rating: 6.0/10 > > **Pros**: How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze > > **Cons**: Not being able to contact a person with issues. Their website does not have a contact me phone number > > Great. As previously stated it is easy to use to great to have all the conversations in their own categories ----- ### "Inadequate software support to what was proposed" — 1.0/5 > **Sean** | *August 23, 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The data analysis is easy to use and operate > > **Cons**: Continuous IT tickets that had months with inadequate service. The lack of communication when the system was not working properly but yet still taking our payments. I have multiple documents and IT tickets to support our challenges. This year cost with not the ability to get Google reviews made the experience a failure > > The multiple challenges with getting this service on line, and the expectation to pay for the full year payment without the service being full filled in our contract. They did provide one less month payment , but that was not even close to many months with no proper service. We would have stayed through this trouble if they would have off set the many months of no full support, but they seem concerned with getting one more payment for us\> I will keep reviewing and posting until I see podium doing a deep dive and understand from our point of view ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *November 3, 2024* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Cons**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "Podium use for office ;Made easy" — 5.0/5 > **Alondra** | *July 28, 2025* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. > > **Cons**: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. > > Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. ----- ### "Professional customer messaging that feels personal." — 5.0/5 > **Ilayda** | *April 23, 2025* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. > > **Cons**: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. > > Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store\! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/164285/podium?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/164285/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data