--- description: Learn more about IT Glue pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.ca/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 331 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 331 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customizable Branding - Dashboard Software - Document Capture - Document Storage - Documentation Management - Drag & Drop - File Sharing Software - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Onboarding Software - Performance Metrics - Policy Management Software - Process/Workflow Automation - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On Software - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management Software ... and 4 more features ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software) ## Related Categories - [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software) - [Password Management Software](https://www.capterra.ca/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.ca/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.ca/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Alternatives 1. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [SuperOps](https://www.capterra.ca/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (282 reviews) 5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Great product that's a bit too expensive" — 3.0/5 > **Drew** | *March 21, 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It has a lot of options for all the IT documenting you could desire. > > **Cons**: It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. ----- ### "Handy tool. Not life changing." — 4.0/5 > **Dave** | *June 5, 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like the management of the domain names for each client. It gives a quick summary of expiry dates and emails notices. > > **Cons**: The integration between AutiTask and Datto RMM can be a bit off. The assets don't often line up. Not sure why yet. > > We don't use it like we should, mostly because of some of the intergration issues. Need to find time to iron them out soon. ----- ### "Great but not yet amazing\!" — 4.0/5 > **OIivier** | *May 28, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast. > > **Cons**: The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool. > > I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward. However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency. ----- ### "Excellent, mature documentation system" — 4.0/5 > **Lowell** | *February 11, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's got most of the features we need, good integrations, and very good role-based security. > > **Cons**: It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). > > It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. ----- ### "An essential tool in our stack" — 5.0/5 > **Francis** | *May 29, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack > > **Cons**: Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue > > Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data