--- description: Learn more about HelpDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.ca/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management System (CMS) Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard Software - Data Security - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization Software - Prioritization - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management Software ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Efficient ticket management tool" — 5.0/5 > **Prajwal** | *August 31, 2025* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: The fact that navigating through tickets in simple, merging them, built in tags for tracking Able to use some canned responses > > **Cons**: Not a lot to not like about with helpdesk Some things like visual appeal is something that can be worked on ----- ### "HelpDesk is Helpful lol" — 5.0/5 > **Sophia** | *September 8, 2025* | Gambling & Casinos | Recommendation rating: 8.0/10 > > **Pros**: Its easy to navigate and the user interface is nice. The archive feature is super handy as well. I like that it also links to the LiveChat. > > **Cons**: The taglines could be a bit longer so that we can fully see the tag. It would also be nice to be able to sort the inbox using tags, archived emails I mean. If there was a feature where we could see agents typing from the inbox view, it would be helpful. Same for a draft section to easily pick up from a draft if we close the tab. > > It's not too bad, I love its functionality so far. I like that is easy to pick up the hang of things. The buttons and functions are pretty intuititive. ----- ### "Coral's review" — 5.0/5 > **Coral** | *June 4, 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Everything is available at one spot - emails, chats, texts, etc. Availability of the phone app is great. > > **Cons**: It takes time to understand how to use it at first. Figuring out the settings is hard. Notifications on phones are not that great > > It's great and very useful as most of the apps are available at the same place. Plus it also allow s me to see what is being typed by the customer before they hit send. ----- ### "User friendly and efficient" — 5.0/5 > **Adriana** | *September 8, 2025* | Consumer Services | Recommendation rating: 3.0/10 > > **Pros**: Is very user friendly and very intuitive. Very easy to find the pages needed and add any necessary tags > > **Cons**: Sometimes if it’s too busy it will become slower. Like if there are too many chats or emails to handle. > > It has been great so far, I’m looking forward to new updates and features of the app and great website ----- ### "Helpdesk review" — 4.0/5 > **Jude** | *December 20, 2025* | Gambling & Casinos | Recommendation rating: 8.0/10 > > **Pros**: The new ticketing system which allowed me to take chats and check my tickets at the same time. This change helps me at work a lot > > **Cons**: Sometimes it can be hard to navigate. Sometimes with view i wish it was a little more streamlined in order to navigate > > Overall postive experience, 8/10 i dont really have anything negative to say as i am enjoying the application ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data