ATOM

ATOM is a great option for electric scooter and bike sharing

Pros:

Software is intuitive and reliable. The Atom team is constantly shipping new features and their customer support is great.

Cons:

Adding open APIs would allow for further customization of the product for more technical users.

Clear communication and good service

Comments: Clear communication and good service. A good balance between price and value

Pros:

I have had experience with other sharing platforms, and with Atom, the customer service is truly efficient, with clear communication and optimal response times. The possibility of choosing between a rental or sharing system, in our case, has made a fundamental difference when selecting ATOM.

Cons:

Just to say something, Atom's pricing strategy makes it more expensive than other platforms to transition from managing small fleets to large ones. However, due to the quality of their customer service, I may continue using Atom for our scalability plan. It means, price vs value is well balanced

Ride mobility feedback

Comments: It's been years of great services with ATOM.

Pros:

Atom is the best. They are constantly building services and the right partners for their clients around the clock.

Cons:

I have no complaints. Never an issue with atom.

Good, but nothing else

Comments: Just good, but improvable

Pros:

The customer support without any doubt, they are fast and resolutive

Cons:

Not easy to get new features or improvements; many information missing, many limitations in the features

DUCK + ATOM

Comments: Atom has been a reliable partner to us for 3 seasons now, and we have enjoyed working with them all along.

Pros:

Great functionality, powerful tools for sharing and great option of expanding into other transport related businesses. There is always a person that you can talk to and address your needs which is also great.

Cons:

For me there is a little less customisation than I would prefer.

best software in the sharing industry

Comments: Atom has an outstanding customer service. The product works well without any interruptions or issues.

Pros:

Atom offers a fantastic product at reasonable prices.

Cons:

Honestly, there is nothing I can think of.

Ahmazing APP

Comments: Thye alwais help wit my questions and solutions, they are verry polite team. Amazing app, and verry eazy to work!

Pros:

Eazy way to use, very flaxible app. The dasboard work perfect, a lot differnet solution to make progres eazy to use for owner and costumers! The best thing that you can rented and the price is the best.

Cons:

Everithing is top, there is noting for me like to be least. We use app for two ears already and is the best at market!

"Great Platform for Easy and Efficient Mobility Management"

Comments: My overall experience with ATOM Mobility has been very positive. The platform is easy to use, reliable, and flexible, which makes managing our mobility services much simpler. The support team is always responsive and helpful whenever we have questions. It’s a great solution for our needs, and the continuous upgrades has definitely improved how we run our operations.

Pros:

the flexibility and ease of use. The software is highly customizable, allowing us to tailor it to our specific needs, Additionally, the real-time data and analytics are extremely helpful for optimizing our service and enhancing the customer experience. last but not least they are have very helpfull and fast support

Cons:

i will come back when i find something negative

My Experience with Atom

Comments: My overall experience with Atom is positive and we see a bright future with Atom along our side!

Pros:

Atom distinguishes itself through exceptional customer service, actively listening to its customers and continuously developing new features to address potential challenges. Additionally, Atom facilitates a seamless experience for those starting a shared mobility company by offering comprehensive educational resources, such as the ATOM Academy.

Cons:

I would love to see from Atom is an Open API. This would empower us, as Atom’s customers, to unleash our creativity and make small adjustments whenever we desire.

ATOM is an exceptional app developer

Comments: My experience working with ATOM was highly positive. They delivered a user-friendly, innovative app on time, with great communication and attention to detail.

Pros:

ATOM has been exceptional in developing our micro-mobility ride-hailing and ride-sharing app. What I appreciate most is their attention to detail and innovative approach. They took the time to understand our vision and crafted a user-friendly, efficient platform that integrates seamlessly with our services. Their responsiveness to feedback and proactive problem-solving made the process smooth, while their technical expertise ensured a high-quality, reliable app. ATOM’s commitment to delivering on time and within budget, combined with their ability to handle complex requirements, has truly elevated our project. I highly recommend ATOM for any tech development needs!

Cons:

Nothing I can fault ATOM. They are that good and always enhancing their services.

Easy and quick!

Comments: I am very satisfied with everything so far.

Pros:

Friendly, fast and good support and onboarding. Easy to manage.

Cons:

Maybe some graphical issues and no possiblities to change.

ATOM Mobility

Comments: The core functionality of Atom's product performs soundly. Their support team is dedicated and do put a lot of effort into getting the desired results. Sometimes it seems as through there is a time lag between when a crucial update is suggested/requested - however, this is only down to the amount of planned enhancements they have for their product moving forward.

Pros:

The User Interface for the backend management platform is easy to follow and with some experience of other customer / service management platforms is intuitive in its approach.Administration of user accounts, vehicles, customer details and other IoT centric control features takes little time to learn and the relationships between the data entities is clearly defined.The user interface is responsive to a satisfactory level and, in any case, only needs to be left alone to complete its process cycles when producing downloads of reports.Report Generation is simple, mostly involving the easy on the eye date pickers for from and to date values - also, parameters and filters are also available in most cases for narrowing down your report content.The UI also accommodates mobile device limited screen real-estate and, makes pretty good use of it too.Secondly, the customer App. set up was relatively seemless. Most of the App's features are controllable from the backend management UI. Available on both Android and iOS, it experiences regular updates both to do with OS/Environment enhancements and Customer App. enhancements.Support for the platform and customer App. is very responsive, usually getting back to me within the hour and a lot of the time faster.Support for the platform is well rounded, conclusive and requires little tracking/maintenance of support tickets. Usually we experience same day resolution within acceptable time limits.

Cons:

It requires a unique Customer App. for each region - for example, if we operate in eight countries then we need eight individual Apps. to support all our customers.This becomes a time consuming, error prone and cumbersome management exercise with regards to making updates to store front policies and other details - thankfully, however, Atom have been sharing the load here by at least updating, pushing through review and publishing App. updates which offers some relief.There is no direct way to extract data from the platform other than to physically log in, go to the relevant web-page, set your date ranges and click 'Download' - An API approach to procuring desired data would be more advantageous as an end user.

Turnket solution for Startups

Pros:

From our experience with ATOM, it is a simple and straightforward solution for all sorts of mobility needs. Being a startup, we were able cut down months of development time and huge development costs because of ATOM.At the Onboarding stage, we were given a form to fill out with all our customizations, integrations and color palettes. 12 days later, we got an email with everything built ready to deploy. Although with our niche, we had a lot of requirements, ATOM team were able to come up with solutions for all our requirements. And the great thing about their solution is that we never faced glitches or any services offline. Works fine everytime.They collect new feature requests from customers and work on them and this happens with every software update every month.Overall, i would recommend ATOM to anyone looking for a fast, simple, and efficient mobility solution.

Cons:

As ATOM is located in the Europe region, all the needed functionalities are already built-in and ready to go. But for us in the middle east, we had some specific requirements which took some time to really get working as there are multiple vendors involved. And they spends a lot of time thoroughly testing the changes before they implement them. This is a time-consuming process everyone should account for in any new integration while working with ATOM. My advice is, do not rush them to move changes to production unless they confirm it and always plan ahead for the extra time needed for their developers to test.

What is Atom for us

Comments: It is an incredible experience to be able to fully control every business process of a company. Improving and developing each of them.

Pros:

Atom has taken into account and implemented a lot, both for its customers and for the end consumer of the business, on its Micromobility platform. It is also very valuable that Atom quickly responds to requests for the localization of its product and is ready to review and make changes.

Cons:

I would like more uniqueness for the needs of a particular client. But we understand that it is difficult.

Best on the market

Comments: If I have any problem, I don't have to do anything else just contacting with ATOM's support and thay will finding solutions to my problems. In fist time I had many question about the services and whole ATOM team was really helpful and friendly.

Pros:

Very easy to use. Every parameter settable into the dashboard system, so i able to control everything how I want, I'm able to contact with customer through dashboard. I can see what happening with my fleet all the time.

Cons:

If I missing anything, or I need a new function or different integration I just need to contact ATOM'S team and they will finding solutions for ASAP

Take ATOM and be safe

Comments: Biggest benefit in working with ATOM is knowing any possible issue will be sorted right away.

Pros:

Their support team is amazing! If you have any advice or question, they will get back to you by email or video call (depending of urgency), and sort things out! It it really nice knowing that they are there and ready to jump in if necessary.

Cons:

Everything is really great, if you think there are some things you want to improve, they have their page where you can suggest some updates, every month they implement some of those suggestions, which is really nice.

Comprehensive transportation software

Comments: Excellent team, friendly support, great leadership. Really nice UI and UX and ease of reporting data for our accounts department. A lot of great plugins such as Intercom and Onesignal for marketing.

Pros:

Ease of use, great functionality allowing us to create different offerings for our end users.

Cons:

Software is a very hard business for any developer so for what we pay, we get great value. If we paid a lot more we may get a greater and faster roll out of extended features but what Atom have done with the resources to hand is amazing - and it works!!

Vehicle sharing and

Pros:

Easy and fun to use as a user.Simple to use and maintain for administrators.

Cons:

No issues - New features are added every month that cover almost all needs for the software.

The best MaaS

Comments: We provide e-scooters for golfers and Atom is a great partner.

Pros:

A great team very agile and a solution easy to implement.

Cons:

Personalized features for our specific needs, example pricing adapted regarding the hours of the day

super simply

Comments: amazing!

Pros:

simply integration and a great technical team

Cons:

Pictures adhoc for example for mopeds!!!

Move On East

Comments: We like it overall.

Pros:

Tracking, Easy to use, Easy to operate. It works like 99% all the time.

Cons:

1 customer can only rent 1 scooter. Apparently you can't use prepaid -telefonenumbers? And in a case of scooter been stolen, there should be much more info and better pre-notice it is happening.

Very good service for resonable price

Pros:

- easy and fast deployment and onboarding process - good contact and customer support - state of art technology in mobile and dashboard apps - very good SLA - frequest deployments, improvements, new features

Cons:

- arduous vehicle onboarding process, - scant private fleet menagement, - different fleets in one system management share a lot of global settings, lack of customization, - environment closed to integrations (it is hard to deploy custom mobile app, integrate in house software),

Great partners in starting a micromobility company

Comments: Great communication and support with excelent products!

Pros:

The platform has been in the works for years and every month they implument new intresting features. This way it's possible to stay ahead of other companies that have to develop everything in-house.

Cons:

There isn't much to dislike. A lot of continous development goes into it all the time so there are many ways you can customize your app to your liking.

Swiss knife for UI develoers

Comments: Used Atom to make angular projects i.e. editing HTML, CSS, TS files. Its multiple shortcuts a make it easier to code.

Pros:

There is huge amount of libraries and additional plugins available to make it easier to use and customize the IDE according to your personal needs

Cons:

Feels a little unpolished at sometimes. The updates are fixing it every patch.

honest review of Atom

Comments: I managed to set up a business in 9 cities with the help of Atom software.

Pros:

Easy to use and tech colleagues and works as designed.

Cons:

I would like more customization on the end user app.