3PL Warehouse Manager

3pl Review

Comments: We ended up replacing 3pl warehouse manager due to a change in business needs. We would use this software in the future.

Pros:

I appreciate the fact that the system is intuitive and simple. You tell it what it needs and it does the rest.

Cons:

We have not found many cons. Getting a ticket answered in a timely manner was definitely an issue.

A good tool for growing companies

Pros:

We started using Skubana / Wxtensiv Warehouse Manager when we were outgrowing our previous order routing platform. This tool allowed us to set processing logic on all orders and route them appropriately. Additionally it helped simplify our worldwide inventory visibility and purchasing.

Cons:

Support can be slow to fix bugs. Our account manager is very responsive and there are not many bugs, but they can take a month to get resolved once one is identified.

Order functionality and support is extremally poor

Comments: Did provide us with better visibility of inventory however the order functionality and the API connections to clients are very poor and continually have issues. Support is poor at best, non responsive and rarely addresses root causes, continually just kicks the issue down the road with a bandaid patch.

Pros:

Ease of implementation, implementation team was good to work with.

Cons:

Order functionality is awful, continually have orders not pulled through properly. Support is slow and provides no root cause or long term solutions. Kitting functionality does not work properly, solutions are either alias skus or a constant transfer of inventory between skus. High order volume always breaks the system, we have to limit the batches in size other wise the system takes hours to process the orders. For a high volume facility this is not a good software. Very limited abilities with small parcel service, and a lot of additional steps are required. More for a slow LTL facility.

Alternatives Considered: CommerceBlitz OMNI Warehouse and SAP Business One

Reasons for Choosing 3PL Warehouse Manager: Cost and supposed functionality

Reasons for Switching to 3PL Warehouse Manager: Cost and ease of implementation

3PL Review

Comments: Overall, I'm content with using 3PL Warehouse Manager because it's what I've known to use for the past 2 years and it's grown upon me.

Pros:

When I first started Logistics, I was thrown into Warehouse Management and was introduced to 3PL. At first the product was intimidating since being new, I was afraid to mess up. However, as soon as I started getting more comfortable, I realized that the software is super easy to use and if you were to make mistakes, there are multiple solutions do fix them. Customer Support and the Help Center really take you a long way as there's information that is meant to help you for any cases.

Cons:

I had a fulfillment client that was questioning whether or not the Order status can match what their backend software shows to them such a Returns, Exchanges, Order Changes, ect. since they use WooCommerce and when I told them that those statuses are not available in 3PL, they seemed a little let down, but I feel like those statues would benefit both the Customer and our Company.Also, kind of wish that we are given the option to delete any orders instead of cancelling them and for them to still show up in the Orders Tab. I feel like this correlates to the Order Statuses mentioned before because since the cancelled orders are showing closed, they're now being mixed with completed orders that were closed as well.

Has Helped Us Grow

Comments: We have been using 3PL Central for nearly 5 years now. Over that time we have been able to utilize the technology provided to greatly grow our business. The functionality has a wide scope of offerings and for the most part they work very well. We utilize 3PL Central as our Warehouse Management Software and rely on it heavily for small parcel receiving, inventory management, and order organization. We use a separate, stand-alone pack verification/manifesting/shipping software that we like much better than the modules offered by 3PL Central for those specific tasks. The visibility for our customers is critical and most find it works well despite the UI being slightly hard to navigate. Our biggest hurdle has been to take full advantage of the new feature releases because of the change in protocol/process that it would require. There is definitely an advantage to new releases and features, but they aren't always really easy to implement.

Pros:

- Web Based - Broad scope of features - Constant updates and feature releases - Up-time is near 100% - Good support (when you can get it) - Handles wide (possibly unlimited) product types

Cons:

- Support is very slow and often inexperienced requiring multiple responses to get a resolution - Most additional features are a le Cart so the price can increase depending on features - High traffic days make the system slow (although they have been addressing this) - UI can be hard to navigate at first and specifically for customers - Doesn't play well with mobile (we've been told this is in the works)

Buggy, Missing Basic Features, Horrible GUI

Comments: Keep moving, Skip Magaya too, both horrible systems, with horrible customer service.

Pros:

Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it.

Cons:

Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages.

Great warehouse management system with low learning curve.

Comments: I do a wide range of IT at our company and know the processes of most departments. People come to me when they have IT issues and that includes issues with 3PL. There aren't a lot of issues that are due to the system, more training related. When we have issues that are system related, 3PL Support is always responsive and helpful. We also have a lot of custom development and API integration and 3PL Central has excellent documentation for our developers..

Pros:

3PL Central is great because it's easy to use and train staff on.

Cons:

The item alias screen is a nightmare and all clients are combined together. I wish it was setup like other screens, where you first select the client rather than all clients, which makes it slow and unstable.

Nema Inc.

Comments: We like what we THINK 3PL is capable of, but disappointed because it has not been fully integrated with our database after years of use.

Pros:

It has a lot of capabilities, and is fairly easy to maneuver in within the system. We just need it to fully integrate all the information we input into 3PL into our system.

Cons:

The fact that it won't integrate fully with our driver and customer database.

Product functional but very clunky.

Comments: Functioning WMS.

Pros:

The software is functionally designed with 3PLs in mind. The software is probably one of the cheaper solutions in the market. The help videos under the "Office Hours" are very useful. There are some folks that work in customer support that are very knowledgeable, if you can get hold of them.

Cons:

The company promises a lot in terms of coming features and developments and has yet to deliver and customer support leaves a lot to be desired. It is apparent they spend a lot of money on advertising to attract new customers, but from what I have experienced they don't care much in terms of retaining their customer base. For example, I have an open help ticket almost a month old, I have reached out to customer support several times now with no communication back from 3PL on the issue - prompting me to place this very review. Mobile app is particularly buggy, and their mobile support outfit is particularly unresponsive.

Great Software

Comments: Our Clients are able to access their inventory and reports, a great communication tool.

Pros:

Inbounds and Out bounds are easy to process.

Cons:

Some of the sub layouts are small and hard to navigate around.

How 3PL connected us to our Customers

Comments: Our distribution customers demand a warehouse management system that allows 24/7 visibility of their products, that allows them to send and receive orders electronically and is scalable to meet their future growth plans. The solution for us was 3PL. The 3PL system gives our customers outstanding features but still provides our company with a cost effective WMS solution. The ease of navigation for both customers and our users is a big plus. New features are always being added to upgrade the system. Customer support has been terrific. When we have a problem the courteous staff at 3PL has always responded quickly and professionally. I also like the small business attitude of "how can we get it done together so everyone wins". 3PL has been great for our company and I recommend it to any warehouse looking to upgrade their WMS system.

Pros:

3PL offers us the following benefits: 24/7 web visibility for our customers. Multiple EDI formats to exchange data. Shiping and receiving e-mail notifications. Ease of navigation for customers. Simple order and receiving windows navigation. UPS label integration. On-going system upgrades at no charge. Excellent reporting capabilities. Bar coding capability. Great customer service.

Cons:

System needs to provide the capability to print pallet labels for inbound shipments with lot and shipment details. System needs to be upgraded to provide more flexible billing schemes. System needs to produce a distinct shipping tally for the consignee to sign at time of pick-up.

Daily User

Comments: Overall this is a good system to use if your managing a small to medium sized warehouse.
Simple
User Friendly
Efficient

Pros:

We use 3PL daily to manage several customers. 3PL is great for managing stuff constantly pushing out and coming back into our facility. I really like how easy it is to create manual orders and edit orders. Simple processes in 3PL keep us organized in updating customers daily.

Cons:

I wish that we had some sort of more visual reporting system to send to customers. We can pull numbers and what shipped but not a visual representation.

My experience with 3PL software

Comments: I would definately recommend 3PL software to anyone in the 3PL business. We have been very pleased with the functionality, cost and customer support. Also, 3PL is always looking for ways to improve their product...most always without additional costs.

Pros:

Web-based 3PL software is exactly what we need at Falcon. Being web-based, we are able to access our data easily, and our customers are able to view their transactions and inventory 24/7. This fact alone helps reduce the number of customer service calls for routine information. Another savings comes from the absence of upfront infrastructure expense required with site-based systems. Rather than ordering equipment and software and waiting for it to be installed and secured, we were up and running almost immediately. We would not choose anything other than 3PL software for our needs.

Cons:

The only thing I could consider a con at this point is possibly the restrictions we currently have with running our shipping labels through 3PL. Although, there are some labels setup, we are not adequate for our needs, so we have a separate program set up where we enter and print our labels. I do know, however, that this issue is before the developers, and we anticipate upgrades in this area soon.

Good Review

Pros:

The software is very easy to use. It is user friendly for everyone. It is very easy to navigate if you aren't sure how to use it.

Cons:

Sometimes it is hard to speak with a representative, you have to wait on hold for at least 30 minutes before speaking with someone.

Helpful System for Supply Chain

Pros:

This warehouse system I think would have a great help for the warehouse manager to properly control and analyze the inbound and outbound process of the warehouse.

Cons:

The system is not that very user friendly, especially to those employees that are not technical. The management will have to provide an intensive training on how to use this system properly and accurately.

3PL Warehouse Manger

Pros:

It's designed to help logistics companies automate processes and bill items accurately which cuts back on thinking time. There is a free trail period and then is paid per monthly so can back out when needed.

Cons:

The software is a little tricky at first but once getting to know the modules the system becomes basic.

3PL Central Review

Pros:

API integrations to shopping carts & OMS's, automated capture of billing events, automated email notifications, FTP export automation, client-facing visibility & inventory related reporting, RF functionality is good not great, customer support is very responsive.

Cons:

SOAP APIs need better documentation (hopefully improved in new REST APIs), system can be slow during peak times (Monday mornings), need more focus on B2C pick & pack functionality (pick strategies, replenishment, location-based allocation options).

DIFFICULT PROGRAM

Pros:

THIS WAREHOUSE PROGRAM IS OF GREAT USAGE ONLY IF THE MANAGERS ARE USING IT BUT OF NO USE TO THE EMPLOYEES.

Cons:

THIS WAREHOUSE PROGRAM IS OF USE FOR ONLY THE MANAGEMENT TYPE BUT NOT EMPOLYEES THAT MAY NEED BETTER ACCESS TO THE PROGRAMMING.

Good to have

Comments: Good

Pros:

Very easy to use We can have it online and offline Very strong system and can be trained to the team

Cons:

Need some improvement in the features as the features are very limited and can be increased by adding more

Falcon Worldwide Distribution

Comments: 3PL is an integral part of the success of our business and the success for the future. We see 3PL as a true partner as we grow and develop.

Pros:

Excellent for ease of use and training. 3PL format has allowed our employees to be much more effective for order entry, document preparation, and inventory management for our customers. Very good login capabilities for customers to gain real time information. Excellent customer support by 3PL staff. Effective tool when courting new customers. Automatic emails and login for customers + ability to promote multiple warehouse locations is strong selling point.

Cons:

Took some time to have new features requested for followup. Initial EDI implementation took longer than expected. This may have been more for the EDI partner than 3PL, but all tied together. Report writer would be great enhancement feature we are looking for in the future.

Great Product

Comments: Please buy more now

Pros:

Super easy to use, easy to figure out as a first time user. If this was the first time you used this product you should be able to figure it out.

Cons:

I have nothing negative to say. Tremendous product, best product, some might say I created this product.

3PL Central

Comments: Great solution for small to mid-sized 3PL providers.

Pros:

The product has been a great solution for us as it's very inexpensive and uncomplicated to implement and run. Our core business is Foodserviec and we did not want to implement a full warehouse management package to run our 3PL business so we looked for SaaS solutions instead. 3PL Central was among the least expensive we found and it has all of the core functionality we need. Customer service/support are excellent. The product is being improved on constantly. Although not the most sophisticated package on the market it offers a strong value.

Cons:

Ease of use is not what it could be because of a few shortcomings like not being able to alpha search product descriptions for order entry or reciever entry.

Workhorse for Multi-Client 3PLS

Comments: A good system to start with but as your companies scales and the operating environment becomes more complex, it may be time to migrate to a more robust solution.

Pros:

A product is stable and well suited to 3PL; Customers like account portal for ease of navigation; Warehouse employees find it easy to use

Cons:

Tech is a bit dusty; Ad hoc reporting capabilities are not intuitive; inventory control/management lacks flexibility

Worked pretty great

Pros:

Fulfillment is very simple. It wasn't hard to export orders and import orders.

Cons:

Inventory issues before new inventory system. We sometimes had issues keeping track of our inventory.

Review of 3PL Warehouse Manager

Comments: Nothing as of now.

Pros:

The best feature of the 3PL Warehouse Manager that I like is its ease of use. Apart from an interactive user interface, it also effectively tracks the warehouse happenings and logs every detail pertaining to a complete warehouse management.

Cons:

The thing that I don't like about 3PL Warehouse Manager is the customer support. Once I faced an issue with the interface and tried to contact the customer support team. But, I didn't get sufficient help.