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Salesforce Sales Cloud vs Workforce Optimization (WFO)
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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US$25.00/month
Not provided by vendor
Overall
4.4 (18,742)Overall
4.4 (18)
With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.
Contact Centers and Help Desks from any industry who have more than 40 agents.
- Automatic Call Distribution
- Budgeting/Forecasting
- Call Center Management
- Call Monitoring
- Call Recording Software
- Interaction Tracking
- Monitoring
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Automatic Call Distribution
- Budgeting/Forecasting
- Call Center Management
- Call Monitoring
- Call Recording Software
- Interaction Tracking
- Monitoring
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat
