WePay Reviews

Get Credit Card Payments with Ease using WePay

Comments: Overall I have had a positive experience. I did have a small issue when setting up the account with not getting the money transferred to my bank, but customer service got it all sorted out and things went smoothly from then on.

Pros:

The feature I like most about WePay is that it integrates with my Freshbooks subscription and is an alternative to Paypal for accepting credit cards.

Cons:

I dislike the fees for using the service. Though they are consistent with what Paypal charges, it still hurts to see the money go. Also,it takes a little longer to transfer funds to your bank accounts.

Wepay is hands down the worst

Comments: Wepay has constant issues, unexplained holds on payments, etc. I have been in business for 20 yrs and used several card processors during that time. Wepay is hands down the worst. They have no problem screwing over their small business customers and telling them it’s part of the terms and conditions we agreed to. I would strongly urge you to not choose them or chase for your small business needs. The worst

Pros:

Liked that it was kind to my chase business account

Cons:

Terrible customer service, absolutely zero help and not authorized to think or help customers. Truly terrible

WePay will take your legitimate money transactions and hold your money, for no reason, for their gain

Comments: I would not recommend WePay to anyone. They tend to hold your money without providing any explanation or customer service assistance. It is a scam organization, 100%.

Pros:

Ease of use. But it doesn't really matter how easy the platform is to use if it holds your deposits and interrupts your cash flow.

Cons:

WePay will take your legitimate, everyday business transactions, and for no reason, they will just hold the funds from your business account under the pretense of reviewing the transactions. This has happened to my business more than once when WePAy was used. I watched a video of [sensitive content hidden] speaking about this practice. [sensitive content hidden] Buffet says that the banking system calls these "float accounts," where they hold your money in these accounts for no reason other than to accumulate interest at your expense. WePAy has done this to my business twice now

HORRIBLE !!!! DO NOT USE !!

Comments: Horrible they randomly take money from you and if a chargeback occures they side with the person even if they are lying

Pros:

I didn't they withdrew money from my account without my premission ..I called Chase. They own WePay and I still to this day have no idea why they took money from my account 12000 ANNUAL FEES ??? on top of there precentage.

Cons:

There cost and random charges without pre-mission that Chase will back up .. ALL the customer service is outsourced our of the country

If you want to stay in business don’t come near this company

Comments: This is the worst decision I ever made in my entire life going back 40+ years. They are literally the reason my company that I worked my butt off for 10 years may possibly close because they kept all my money and I can’t even get it for over 120 days

Pros:

There is nothing to like about this company whatsoever. Nothing can be counting on. You never know when you’re gonna get your deposits, and they can close your account and down any time for any reason, and all you could do is charge and returns with the machine to begin with and then they want to tell you that you Broke the terms of agreement which only having a charge, and a return button is kind of ridiculous

Cons:

I hated that I could never count on knowing if I’m in the VA but I will pay my employees on time or not because you never know how long they’re gonna hold your money each week before they finally release it or in my case they just close my account and making me wait 120 days and then they’ll decide if they’re going to pay me or not those are literally other words which is I can post pictures on here. I will post their email stating exactly that.

Ridiculous service

Comments: HORRIBLE. Customer support is not helpful at all

Pros:

Nothing They are so completely useless and inefficient

Cons:

They keep passing the buck to the review team for delayed payments. Will not call back as it is against their policy and customer support reps are useless. They keep on repeating that it is under review and can't give definite time of transfer of funds

Worst Service Ever!

Comments: Horrible experience I wish I would have never even used it once. Do not use this payment service is a joke.

Pros:

There is nothing to like about this BS product. It is criminal the way you hold peoples money. You should be indicted

Cons:

.There is nothing to like about this BS product. It is criminal the way you hold peoples money. You should be indicted

DO NOT use this service they are truly evil

Pros:

There is nothing to like because even if it made it easy to accept credit card payments, the downside is not worth the risk

Cons:

I am a very small business in my first year of operation. We put our blood, sweat, and tears into this business every day. after 10 years of hesitating I took the leap and started something. With that in mind our cash flow is razor thin since we have no investments everything is self funded. Out of all of my customers only two use credit cards, the point being my monthly credit card charges are below $3000. Suddenly out of nowhere I received a robotic templated email that I am now banned from using the service and my account has been canceled with no right to know why because its "proprietary" information. but what is worse than that? They are holding one credit card charge that was successful for 120 days and again refuse to release it or give me more information as to why even after me providing email correspondence invoices and all history with this client! for them it may be ok but for us as a new small business every penny counts we have bills and salaries to pay. This is a disgusting way to treat a user of your service and I hope to share this with you so you can avoid the trouble go use stripe or one of the other million other options who wont screw you over with no reason

The worse service ever

Comments: They hold my money , send emails that you can’t respond and I had to refund the money to my customers for to try to collect it other way because they aren’t giving me it.

Pros:

Nothing good on the first transaction everything was working but they did something very stupid to me on the beginning but I decided to continue and now I’m having a lot of problem because of this and the bad thing is you can’t fight them they have all the power.

Cons:

Trying to keep your money without no reason

Company of Crooks

Pros:

It was working for over a year. I would receive payments, but I was not notified when I would be receiving them, just that invoices were paid.

Cons:

After using the service for over a year, no issues, i billed my monthly retainer client as I had been doing. The invoice was paid immediately and WePay notified me. 15 days later i had no received the funds, i then received an email saying that my account was closed and they were keeping my funds for 120 days. No reason given. A client that I had billed each month over the past year for the same amount, they suddenly decide to keep all of it locked down. My business struggled immensely from this.

The Worst Processing I have ever used

Comments: I should have read reviews about WEPAY prior to signing up with them because their reviews are terrible. It was the worst experience I have had in 24 years of business and choosing this processor was the worst thing I have ever done. I do not know how they are associated with Chase.

Pros:

I like the convenience of wepay tied into our chase business account

Cons:

the first transaction I used WEPAY for they held my funds for 3 days citing an internal review. They asked me for more paper work with which I provided. Finally they released the fund and told me their review was complete. Exactly 1 week later I processed 3 credit cards. The funds never were released. I received an email at 11:39PM saying that my account was CLOSED due to one of the cards I processed being high risk or likely to dispute the payment. These were all customers who I have done business with for years. I filed an appeal which WEPAY rejected. They emailed me saying that they were holding my funds for 120 days. I had to beg them to refund the payments to my customers which they finally did.

TERRIBLE!! This can't be legal...

Comments: What they are doing has to be illegal in some way. How can they take our money and give zero explanation as to why. To make matters worse their customer support just tells you they can't tell you anything. How is that reasonable in any way?

Pros:

Absolutely nothing. There is not a single thing they did right in this entire process. No notifications of an issue. No reasonable explanation. In fact to explanation at all.

Cons:

I signed up with Freshbooks to accept recurring payments. I am a 12 year old company with well into the millions in sales. My very first transaction with WePay caused my account to be closed and for them to put a 120 day hold on my money. No reason why. No explanation. No justification. There is obviously an issue but they would rather just take my money and tell me nothing. There was nothing wrong with the transaction. It was the first of many client monthly payments.

STAY AWAY- do not use

Pros:

Terrible company with beyond awful customer service. We have reported this company to BBB and attorney general. They required over 15 renditions of documents and still returned funds to donors which hurts the social service agencies we support.

Cons:

If we could give less than a one star we would - this company’s lack of responsibility and communication is causing harm to the agencies we support. Awful experience.

Stole our money

Comments: They closed my account and holding almost $1200 without providing any reason even though I submitted tons of supporting documents and these are 3 payments from regular clients. Submitted complaint to CFPB, Wepay response was that they can close any account and hold the money hostage and they don’t have to provide any reason/explanation. Unbelievable that companies like that are allowed in business

Pros:

Nothing to like, terrible software, expensive, the only thing they used to deposit funds same day

Cons:

Predatory practices, holding the funds without any explanation, rude!

ABSOLUTELY THE WORST company I have ever come across

Comments: Worst company horrible customer service. Would not recommend for a small business at all.

Pros:

NOTHING! If I could give ZERO stars I would!

Cons:

This company is beyond horrible! I had clients paying through their system and without warning or even any explanation they complete shut down our account. They told us that they blacklisted our LEGITIMATE business without any explanation and said that we would be able to access our funds after 120 days. We are well past that now and they are saying we need to jump through additional hoops in order to get the money back!

Stay away. Make a better choice

Comments: Used WePay for only days to try it out. Had a chargeback request from a customer. First one in thousands of transactions/sales after 13 years in business. WePay asked to concede or challenge. I challenged as we have proof that goods and services were 100% delivered and used for duration of event. We provided full documentation limited to 5. They did not respond and have pulled monies from our account back to customer. We are justified as a business and now are looking at small claims court option as Chase WePay could not have properly read the documents and sides with client in the wrong. The lock of communication and proper evaluation is beyond frustrating and now very costly.

Pros:

WePay sent emails confirming proof of payment

Cons:

Customer service is awful. Not helpful at all. Did not follow up as promised to a ticket. Then, redirected us to others for their ticket item.

Not happy

Comments: Had money held, reviewed then returned to customer to just turn around and cancel my account. Had to go to my client 3 weeks later and explain how they need to pay again.

Pros:

Nothing except it was with my chase business account

Cons:

Not good for business. Having payments held don’t work.

Do Not Use WePay for Small Business

Comments: So far it has been terrible.

Pros:

They do pay out same day as long as they don’t review your transactions

Cons:

The review process and customer service.

Descriminating small business

Comments: Horrible horrible customer service. They have have kept my funds for about two weeks and I operate small business on first credit card charge they closed my merchant account by saying high risk of chargeback. I call this small business discrimination. They want to refund customers money and they want to hold customer money for 120 days. I am begging them to refund it to customer and they want answer

Pros:

The only pros I would say they are already with Chase comes with your account

Cons:

Horrible horrible customer service. Cant even get a hold of the thru phone and chase also said they are not responsible for WePay actions.

Watch out!

Comments: Horrible experience. They put me in some financial issues because of them holding payments and denying payments after they took the credit card..

Pros:

When they processed the payments, it worked fine, but you have to be aware of what, and how you were doing business.

Cons:

I did not like the fact that they took a credit card from a client but then decided that they were going to sit and review the credit card process and my clients payment and then deny it and send the funds back to the client after the job had been completed and after six days but for business days. I tried to reach out at somebody at we pay and the only way you can talk to anybody is my email.

Log in difficulties

Comments: Since I can't log in, my experience is very poor.

Pros:

We had no choice, we have to use it for one of our platforms.

Cons:

EVERY SINGLE TIME I try to log in there is a problem. Either it doesn't recognize my password or says there is no one registered under that email. Very frustrating.

Horrible customer service

Comments: Horrible customer service

Pros:

None.

Cons:

No Customer service phone number. And trying to get assistance is horrible!!

Horrible Customer Service - Sketchy Communication

Pros:

No comment

Cons:

They have kept over $1,000 in chargebacks. Horrible customer service when it comes to trying to get to the bottom of issue.

Illegal Business Practice , Poor Customer Service

Pros:

There is no advantage in using Wepay. Their processing is slow, their security is compromised, and based on the responses we got from their reps over transaction disputes, it appears that their payment processing system is not consistent with PCI regulations.

Cons:

1. Subpar Customer Service22. Evasive response to inquiries on transaction dispute cases? Yes it happens we pay,

Stay away!

Comments: Worst POS ever.

Pros:

Nothing. Bad software. No data integration.

Cons:

The will hold your deposits for weeks on end with no explanation.