MaxContact Reviews

Kandoo Car Credit

Pros:

Easy to use, whole host of reporting to improve productivity

Cons:

Nothing really, the setup could be easier but the team is on hand to help

The Max Contact Experience

Pros:

Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

Cons:

Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.

Not 100% What We Wanted

Pros:

Great features, very complex features too.

Cons:

It looked like a great piece of software but it was difficult to set up and manage.

Max Contact Review

Comments: Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Pros:

Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions.

Cons:

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified.

Good Product, Good Support

Comments: good product, good support - esp from [sensitive content hidden] who really led the deployments and after care.

Pros:

All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline.

Cons:

Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. This got done usually though and isn't an issue.

Well thought out product

Comments: Positive overall. Constantly looking to improve the product and involve customers with new ideas.

Pros:

Easy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues.

Cons:

Issues can take a while to fix, especially minor more UI type bugs.

Great product- Great support.

Comments: Our experience has been first class. Setup was efficient and well planned by their team. There was consistent and valuable support throughout the experience and post setup. Any support tickets raised are dealt with promptly and eficiently.

Pros:

It is user friendly. The team in MaxContact are very knowledgeable and supportive both in relation to the setup process and after we went live with the product.

Cons:

Can't think of anything. We're very happy with the overall service.

Max Contact for Contact Centre use

Comments: I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

Pros:

How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across.

Cons:

Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can.

Good Dialler

Comments: Decent. Certainly better than our last provider. But we have seen better in the market. For the price point, you really can't go wrong with Max

Pros:

The ease of getting a new agent set up and added to the system to make calls

Cons:

Clunky and difficult to use more complex features... Seems like there is always an "if". If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this.

A great dialer solution with awesome support

Comments: Great support team, always quick and polite when responding to issues although these are quite rare anyway!

Pros:

Ease of use and plenty of good features.

Cons:

Nothing that really stands out, generally a solid product.

Max Contact

Pros:

We have worked with [sensitive content hidden] for a number of years, although we don't fit the stereotypical mould, [sensitive content hidden] goes above and beyond to try and ensure that our requirements are met.

Cons:

There can be a few glitches or bugs in the system that can be quite timely to get resolved.

Max Contact Dialler

Comments: Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services.

Pros:

As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.

Cons:

Although it has lots of good features, if there's something which would only benefit your own business or a few businesses instead of the overall customer base, it can be time consuming or costly for Max Contact to implement them.

Max Contact Dialler

Comments: All in all 10 out of 10 - first class service.

Pros:

We have used Max Contact now for the last 7 years and the ease of use and support provided is first class. Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns. Would highly recommend.

Cons:

The ease of use and overall layout - really users friendly to operate.

Dialler usage

Comments: Good, they are very much a company that emphasise teaching you how to set up the dialler and use the features but if you do require any help the support has always been great.

Pros:

Plenty of features you can use. Not just a software to churn through a high volume of calls. They had set it up to really help with data managing and reporting when dealing with large volumes.

Cons:

Reviewing the data in the lists you use is very difficult. Have started to implement lots of new features to give you more options with the data but still not perfect.

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Pros:

The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.

Cons:

We have experienced a few bugs that can take time to fix.

Review of MaxContact

Pros:

Easy to use, flexible and able to work with our internal product

Cons:

The user interface needs to be redesigned. The functionality is great but the overall design looks a bit dated.

Easy to Use and when not support is there

Comments: Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this

Pros:

It can be easy to use and you can create a report or dashboard even if it doesn't exist to make you job easier without struggling. If you cannot do something then support is there to assist and record and play back till you get it

Cons:

Sometime it can be drawn out when only a couple of clicks can be done for same resolution

Repair & Assure - MaxContact Review

Pros:

MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team. I would recommend the switch over to there services.

Cons:

Not a Lot to complain about the services they offer - Can improve on importance of tickets raised from how this will effect the business if services cannot operate fully. Overall no major issues!

Combined Utilities - Max Contact Review

Comments: Overall positive experience working alongside genuine individuals who excel within their respective subject

Pros:

Positive ability for custom products and services, along with the ability to deal with knowledgeable people locally

Cons:

Technical support for an issue we had was very slow until we involved out account manager

Great Dialler Platform

Comments: Excellent, Highly recommend great platform and great people to work with!

Pros:

Reliability is excellent as it is a very steady platform and we have experienced no issues.

Cons:

It does not have voice to text translation yet but will be available later this year.

Max Contact Review

Pros:

Max Contact is intuitive which makes it easy to use. The support is great and the continued development means that there are always new features available to take advantage of the newest technological advancements

Cons:

There is no ability to send a CSAT from a result code without the agent knowing

Maxcontact review

Comments: Happy with service and support so far and look forward to see how we can develop this further.

Pros:

We have only gone live with Maxcontact during the last couple of months, the support we received from Maxcontact staff from the very outset with demo, development and go live was very professional and supportive. Since go live this has continued with the support team when issues have occurred to ensure that our service continues to run effectively.

Cons:

We have been satisfied with everything so far

Contact Centre deployment with Speech Analytics

Comments: Really good, appreciate the dialler capability and ease of use for agents

Pros:

Operationally really good, excellent support staff - easy to on board and deploy.

Cons:

Needed integration with some of our obscure 3rd party software. It wasn't out of the box standard, but the team developed it, which was great

Utility Renewals Ltd - Max Contact review

Comments: Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Pros:

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Cons:

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Full of Potential

Comments: I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Pros:

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Cons:

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with