Aspire Reviews

Great software!

Comments: Overall, the organization is very pleased with all aspects of the Aspire implementation

Pros:

User friendly platform, and standardization it creates for our business.

Cons:

Mobile functionality, need an app that isn't just through a browser

Aspire is a great software for Landscaping

Comments: Great software for landscaping industry. We enjoy having an all in one feature for our scheduling, invoicing, proposals, and estimating jobs.

Pros:

The proposals that we are able to create along with the data needed to ensure proper pricing of jobs.

Cons:

The inability to delete invoices from system easily or proposals not being used.

Very poor support

Comments: Lots of functions do not work the way it is intended. Very buggy. Runs really slow and crewmobile is very outdated as well as the catalog still doesn't function properly.

Pros:

That it is cloud based and works with iPhones.

Cons:

It is very difficult to get tech support. Works like dealing with any other big corporation where the person helping doesn't know what they are doing and you have to submit help tickets. Takes a long time to get help and very likely will not be resolved.

4 years into Aspire, what can it do for us.

Comments: Overall I am very pleased with Aspire. The Property Intel integration has been an absolute game changer for us. As we move forward with Aspire and Pi the data that we are able to collect and store for our clients is invaluable. The support portal and all who have answered my ticket request have always made it easy to get answers on issue or to have a problem corrected that I may have caused.

Pros:

The continued support and strive to be the most complete program that we could use. The integrations that are in place and that are planned for the future will only enhance the program and it’s necessity to keep us ahead of the curve. The API integrations that add to the value and ease of estimate generation will/are becoming a valuable tool for our managers. The PI integration that allows me to support 6 Branches with Maintenance estimates that are mapped using PI Complete and have all of the information that our crews would need to perform their daily task.

Cons:

The lack of ability to restrict some of the user roles from being able to reset an estimate to bidding.

It's a great system, please update the mobile app to be just as great!

Comments: The support has been great, and the product is worth it!

Pros:

There's one source of truth for accounts and everyone can access the information they need.

Cons:

The reporting and mobile app need a refresh.

Systems Development and Growth Manager

Pros:

You can do a lot with it, you just have to put the work in for it.

Cons:

My knowledge of Aspire is pretty high and when needing assistance from someone there I have to reach out a couple times to get some help.

Director of operations

Comments: Has been a great add on to a great company

Pros:

I love how easy it is to schedule all the crews

Cons:

Trying to figure out drive time and also trying to figure out how to use snow mode on crew mobile

Honesty

Comments: So far its been good, hoping it gets to great

Pros:

The idea board to hopefully dream that it can meet our needs more.

Cons:

I am not happy at all that there isn't an onsite implementing Manager/ person. Dedicated to us during that season up to launch.

Aspire Provides Great Data

Comments: We've been with Aspire for 5 years and it has helped us in many ways. We can look at data all in one spot and not have multiple spreadsheets to track hours, materials, purchase orders, equipment service logs, etc.

Pros:

I love the data that I can pull from it. It helps us make informed decisions.

Cons:

It's difficult to make changes to our layouts. When we need to make a change to the look of our invoices, contracts, purchase orders, etc, we wish it could be a much smoother process.

Amazing Aspire

Comments: It's been very positive. From the onboarding, deployment, and ongoing support. The CSM's are very well trained, personable, and knowledgeable.

Pros:

The information/data that one can pull is astounding.

Cons:

It is very hard to correct a mistake. It's doable, just takes some time and digging.

Sajovie Bros

Comments: Positive and continually improving. We are now 95% paper free and have eliminated a large percentage of manual tasks (recurring scheduling, invoice assistant, employee time tracking, route management, customer relationship management etc etc.)

Pros:

We made the transition from LMN to Aspire a year ago. The ticket management system allows us to seamlessly schedule and make quick operational changes from the start of an estimate to the receivable balance. There is less room for error in each department and a system that keeps our billing on track.

Cons:

Initial implementation - It took a lot of time to set up and train employees to use (customizing to our operations vs. Aspire implementation/help with setup) The cost was an investment and commitment.

Must Have System for Landscaping Services

Comments: Tremendous!!! I have loved creating processes and procedures to better analyze data in order to make educated decisions that impact the success of our businesses.

Pros:

Never ending improvements to help our industry become more efficient in data input and analysis.

Cons:

CRM-Need more visualization and allow reporting based upon P&L sales as opposed to individual performance. Some Filters and Displays need to be added to List functionality to reduce the need to export into other systems.

Ease of Use

Comments: Overall we are happy with the ease of the implementation of the software, the support and the overall functioning of the software. It is nice to have one software for our company.

Pros:

Easy to navigate around through the modules.

Cons:

Some of the accounting reporting or things you would use for HR/Accounting, are not as developed.

Aspire Landscape Software

Comments: I love Aspire, overall, it's a great platform and they are continuing to develop the features. I am excited to see what's new updates are coming out each month. It's expensive and if we have made sure we are using our investment to its fullest. We still have a long way to go to be using all the features in aspire and it takes a person dedicated to overseeing it to ensure everything is flowing and utilized.

Pros:

Aspire is nice because it brings all of the aspects of work to one platform. Prior to aspire we had multiple different software platforms specific to divisions.

Cons:

It takes the right person to set up and implement. When we implemented, we had team members who were not on the same page and not having a clear concise plan going into implementation it caused us to have to go back and correct things that were not working as we expected.

Commit, Persist and Realize the Benefits of Aspire

Comments: The customer service and assistance that you receive from the team at Aspire is the best feature of the software. We receive responses immediately to questions, layouts, and general assistance. Aspire also offers additional live training classes with Q&A sessions weekly that you can attend, making this software worth the investment.

Pros:

After using the software for approximately 6 months, our entire team began to see all the time-saving benefits of using Aspire as well as the benefits of "real-time" accounting and job profits.

Cons:

For us, the transition to Aspire was difficult because we switched from Sage to QB and changed our payroll carrier at the same time we moved to Aspire. This was a mistake on our part because there was too much to implement in a short period of time. The training period for Aspire is set, and there is little room for accommodations for extending the time period if needed. Once you commit to using Aspire, you need to be aware that you have to make learning the system a priority within the timetable that is set.

Best software for money in this space

Comments: Excellent. The staff are very supportive and helpful and seem to actually care about their work and getting answers. The system is maintained and constantly improving. This is clearly a smart company that cares about what they're doing.

Pros:

It's intuitive and understands my specific needs. It also covers the whole lifecycle of the company, from sale through operations to billing.

Cons:

I like Aspire a lot, but I would like a bit more of a QA component to work with so we could use it entirely across the company.

Aspire Review

Comments: We enjoy using Aspire and have recommended it to others. The company listens to users and makes updates based on the users recommendations.

Pros:

Integration of the primary production functions of our landscape company. Ease of use compared to other software. Continued improvements that Aspire is committed to.

Cons:

It is costly and there are some limitations

IMPLEMENTATION AND USE OF ASPIRE

Comments: POSITIVE. Definitely have gotten our return on the investment to the bottom line.

Pros:

The overall customer, employee, and document management.

Cons:

It is initially complicated and cumbersome to implement. But the complexity of setup supports the broad spectrum of functions associated with ASPIRE. Pain upfront, glory in the rear.

ASPIRE ... a MUST for SUCCESS

Comments: Our experience with Aspire has been simply amazing and the proof of its value to us is the success we experience every day and year we operate. We're proud to be among the early pioneers of Aspire and continue today utilizing its amazing technology and power to operate our highly successful landscape/winter service business.

Pros:

The dependability. The platform on which it is built is obviously rock solid. We've been on Aspire for over (10) years with little to zero down time. The updates and refreshing that occurs periodically are always seamless and non-disruptive.

Cons:

I can honestly say that nothing comes to mind about not liking something about Aspire. Maybe in the early years (2013-2014) after it was first released. We were among the early pioneer users, and it was somewhat cumbersome and frustrating at times, which should be expected, however, the Aspire Team worked collectively and diligently with us and many other users swiftly to correct and improve issues along the way.

Aspire Review

Comments: Aspire is very hard to set up if your client data hasn't already been combed over for errors. We struggled in the beginning, but Aspire's customer service team gave us smart solutions to any challenges we had.

Pros:

The logic behind Aspire has challenged us to think about how we do business. We're now more agile than ever, and have refined our admin and operations processes immensely.

Cons:

We use Airtable to track design projects in progress. Aspire has pretty decent project management tools, like tasks and activities, but it isn't a project management software. Its CRM functionality is a little rudimentary for our needs.

Great at first

Comments: I really enjoyed it as a user and was extremely frustrated as an admin.

Pros:

It was a great tool for landscape maintenance and really easy to build reports.

Cons:

The roadmap was completely unrealistic and everything important was left on the back burner while insignificant stuff was addressed.

Aspire on the daily

Comments: Aspire gets easier and easier to use every day. The more you use it the easier it becomes to use.

Pros:

Aspire is easy to manage your accounts and relationships with customers. Once they are entered into the system, we are on track to keep moving them through the sales pipeline. Because a sale does not happen this year with the account, we are able to account and plan for future interactions.

Cons:

If co-workers are not cleaning up what they are putting into Aspire, then it can get cluttered with non-important information. The team needs to be aware of the information they are putting in and thinning it out as we go.

A great upgrade for a growing company

Comments: There was initially a giant learning curve with how the system works but 3 years in, I feel confident using the aspects that pertain to my role day to day. One thing I enjoy is that there constantly seems to be a new way or different approach to gathering and utilizing information on the platform.

Pros:

I appreciate the readily accessible information pertaining to all portions of the workflow. Being able to estimate, win, and schedule for upcoming work on one platform has been an absolute game changer for the way we do business.

Cons:

The mobile interface, especially the app could use some work. The latest version of aspire mobile is a great step in the right direction but is still missing components that are important. The ability to access overhead tickets has been a an issue that we would greatly like resolved.

Shorb Landscaping Review

Comments: Overall its very good and would recommend to anyone. Our CSM is great and has been a guiding light for the last year or so. [sensitive content hidden] has been great for us and has really kept us in and not completely losing our faith in aspire. We see light at the end of the tunnel with the transition to earn rev and everything else is good. In the end you get out of the system what you put in, so we have a lot of ownership.

Pros:

I like that it has a very robust base to what you can do and how you can do it. I think aspire has done it's best to create a system that can be be used by many companies. WE are all in landscaping but we realy run things differently and want a system that allows us to do it "our way"

Cons:

-The issue base system is gutting better, but at one time that was a con for me. -The speed in that knew issues are resoled.- we recently moved from inv to earn rev. That was a big problem for us and i dont believe that aspire had a good way or a thought out process to get us trained and move us to earn rev.-Need a more CRM sales base function to aspire. I know its coming but not fast enough. -

Aspire Review

Comments: Overall, I have really enjoyed the support that Aspire gives.

Pros:

I like how structured the program is. You can't have anything slip through the cracks if you follow the clean out instructions.

Cons:

I feel that they could work on making the app out in the field easier for the crews. I am excited to see what the new will work.