17 years helping Canadian businesses
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About Recombee

A recommendation engine providing real-time personalization and recommendations, suitable for online platforms and growing businesses.

Learn more about Recombee

Pros:

Not Available

Cons:

Not Available

Recombee ratings

Average score

Ease of Use
4.8
Customer Service
4.8
Features
4.6
Value for Money
4.5

Likelihood to recommend

9.2/ 10

Recombee has an overall rating of <span class="">4.7</span> out 5 stars based on <span class="">13</span> user reviews on Capterra.

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Filter reviews (13)

Ngoc Huy
Ngoc Huy
IT Business Analyst in Vietnam
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Quite easy to integrate into your system and the customer support is gold

5.0 4 years ago

Comments: This becomes one of the selling points of the project I was working on.

Pros:

Even if the free version, you can do nearly whatever the hell you wanna do with the system. With small-size business, 100,000 requests per month is enough to give you life. There are a ton of library that you can integrate into, though I'm using NextJs and run into some troubles at first. The technical lead was basically always there to give me direction lol even though I was on my free plan.

Cons:

May take you a little bit of coding experience if you want to integrate in react or nextjs. Also sometimes the connection is slow, it throws timeout exception (you have to manually set it)

Recombee Response

4 years ago

Hi Huy, thank you for your review! We are happy we could help with the project, and that our free services are useful to smaller businesses to test and explore our recommender. We look forward to driving your business forward. All the best, Recombee Support Team

Patrick
Software Engineer in US
E-Learning, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

I would recommend Recombee

5.0 4 years ago

Comments: It has been a great experience both from a product standpoint but also a customer service standpoint. [SENSITIVE CONTENT HIDDEN] has been extremely helpful in helping tonebase get set up.

Pros:

1. The price point is unbeatable compared to other services 2. Its extremely easy to implement from a software engineering perspective 3. It has a robust set of features but they do not crowd the interface, the core concepts are very clear 4. The documentation was very clear as to how to implement the actual integration

Cons:

Only would love a button to promote the data from staging db to production db. If recombee can add that to their product roadmap that would be extremely helpful imo.

Recombee Response

4 years ago

Dear Patrick, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team

Sascha
COO in Germany
Entertainment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy but expensive

4.0 4 years ago

Comments: Yeah, we have personal recommendations! (But we don't see any significant slift-ups in our orders.)

Pros:

- It's very easy to use - Fast an good results - Very flexible

Cons:

- No match score available - Expensive, if you use all features. Caused by per request pricing. - Client-Caching required to control costs

Recombee Response

4 years ago

Dear Sascha, The satisfaction of our clients is our highest priority, and we are always looking for ways to meet our clients' expectations. Please feel free to contact us at [email protected]. We would be happy to revisit your case and help you gain the most out of our solution. All the best, Recombee Support Team

Mohammed
E-Commerce Manager in United Arab Emirates
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great recommendation engine

5.0 last year

Comments: Great

Pros:

Ease of use, and ability to use it in different cases

Cons:

not being able to recognize video content by AI

Muna
Founder & CEO in UK
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great

5.0 last year

Pros:

Best we could find that was easy(ish) to implement.

Cons:

Nothing comes to mind at the moment, maybe responsiveness

Pascal
Business Developer in Germany
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Underdog in Recommender Engines

5.0 4 years ago

Pros:

The very powerful full-text multi entity search engine was the first feature we used in beta state for our customers but in my opinion the best feature is the more or less classic recommender engine service that drives 90% of the pages at some of our customers e-commerce solutions.

Cons:

Like mentioned above the search engine is at Standard level(at the moment). But I don’t think that really is a „con“. They improve it and give more and more options by the time we are running our systems on that. So It stays stable and we and recombee can focus on new features.

Recombee Response

4 years ago

Hi Pascal, Thank you for your review. We value the long-standing collaboration between Recombee and Complex GmbH and we appreciate your in-depth understanding of our solution. Thank you for taking the time to share your experience with us and we are pleased to continue our fruitful cooperation. All the best, Recombee Support Team

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 201–500 Employees
Used the Software for: Free Trial
Reviewer Source

Recombee for customer tracking

4.0 3 years ago

Comments: Excellent, I loved the user interface and it makes too many tasks easy for you. It is a product that can be used and based on obtaining follow-up statistics

Pros:

It is different from other options on the market, its interface seems too understandable to me

Cons:

Artificial Intelligence optimization is for experts, I think it should be more accessible. I mean hyperparameterization

Recombee Response

3 years ago

Hi, thank you for your review. We are very glad clients enjoy our user interface! Appreciate the feedback. All the best, Recombee Support Team

Sumedh
Co-Founder in India
Online Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A great purchase

5.0 4 years ago

Pros:

The accuracy is what sets this recommendation engine apart. Recombee team also ensures that customer support is better than any other company.

Cons:

None that come to my mind. We still need to test it with other languages though.

Recombee Response

4 years ago

Dear Sumedh, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team

Lucas
CEO in Brazil
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great option

5.0 4 years ago

Pros:

The integration with their API is very easy.

Cons:

A data center option in South America would be very interesting.

Recombee Response

4 years ago

Dear Lucas, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team

Tony
CTO in Taiwan
Computer Games, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A super easy recommendation service just works !

5.0 4 years ago

Comments: It's a very nice choice that the small team could take advantages from your database immediately. No complicated algorithms, clean documents and fast support.

Pros:

Recombee is super easy on integration, we took less than 2 days to make it work. And the result is acceptable. Its very good option when you are in a small team which can't afford a whole data-analyze team.

Cons:

We can't find any additional solutions / suggestion to make the recommend result more accurate. The performance dashboard is a bit too simple.

Recombee Response

4 years ago

Dear Tony, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team

Asher
VP R&D in Israel
Financial Services Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

AI Made easy

4.0 4 years ago

Comments: We found both the product and the team at Recombee to be highly responsive and knowledgeable in their area of expertise, at this time (several months after launch) we still do not have an AI\ML team member and rely solely on their product and suport.

Pros:

We create a new platform and wanted to have AI based recommendations for our users however we didn't have the time and resources to build the models and starting training them ourselves, the fact we could provide Recombee with meta data on our users and products and get going in a matter of minutes was exactly what we needed.

Cons:

Nothing much, it provided us exactly with what we needed.

Recombee Response

4 years ago

Dear Asher, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team

Matt
CEO in US
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great docs, great support, great product!

5.0 4 years ago

Pros:

We use a number of custom-built models to power our software, but chose to go with Recombee for our recommendation engine as it outperformed everything else we tried, and allowed us to launch much sooner. The docs are easy to consume and very comprehensive, the API is well-thought-out and supports a range of different use cases. It ended up saving us weeks of development time.

Cons:

One neat addition would be the ability to see a confidence score on an item recommendation. We'd love to show a "Chance you'll like this" score.

Recombee Response

4 years ago

Dear Matt, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team

Olakunle
Senior Software Engineer in Nigeria
Retail, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Recombee Review

4.0 4 years ago

Pros:

The easy to use interface. It makes it really easy and fast to see what operations your users are doing.

Cons:

I don't have a least favourite part of the software

Recombee Response

4 years ago

Dear Olakunle, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at [email protected]. All the best, Recombee Support Team