XM Connect Reviews

XM Connect review

Comments: Made the trainstion to actually CX-E but had little trouble since install

Pros:

Administration from setup to creating users to troubleshooting is easy. Mutiple TUI allows users to use the TUI that that know with no training.

Cons:

Would like more reports about mailbox use, last login, etc

XM Connect just works!

Comments: The ability to import multiple mailboxes and being assured that everything works within our parameters and without conflict in mere minutes is absolutely crucial. Moreover, our ability to kind of segregate employees into specific groups by job function makes it easy for us to manage and ensure our customers are able to communicate with those most important to them. The features are full, multiple and easy to work with...honestly, setting up our many thousands of users with differing feature needs was a daunting task made simple with XM Connect. Our experience overall has been very positive and when the inevitable problem arises I've not once had issue getting that resolution quickly and efficiently.

Pros:

The XM Connect software itself is very robust both in terms of usability and functionality. As an everyday administrator, I set up, delete, move, change multiple mailboxes daily. The processes are straightforward and making any kind of change is very simple and intuitive. I can make things as simple or complex as I want with a surprising amount of depth very easily. I have set up complicated schedules and deep menus that perform to my customers expectations all without having to be an engineer or expert level knowledge.

Cons:

The only two things that come immediately to mind not to like about XM Connect (at least at the present 9.0.1 level) are the different types of search functions and how you add users to distribution lists. To expand briefly, a single search with different options makes more sense from an administrative stand point than multiple searches with specific criteria. More of a gripe really, and certainly nothing remotely close to deal breaking. Finally, when adding users to distribution lists the default screen should show me all of my users, but instead defaults to a screen where I can nest distribution lists and in order to see my users I have to expand my search options fully to do so. At the end of the day as I said, these are mere gripes and working around them isn't at all difficult.

CX-E And Me

Comments: My overall experience has been good. Management is simple, support is good, and the product is solid.

Pros:

I like that most everything is put in one place and that it is not reliant on the phone system. So when the phone system eventually changes, voicemail is preserved and end users feel less of an impact.

Cons:

There are a few quirks with the Administration app, but my biggest problem with the app is that there is no Apply button when editing a Subscriber mailbox. This forces me to close and reopen the mailbox 3 times as opposed to using an apply button and opening once. I also have a problem with the Reports app. The reports are just okay and I cannot do custom reports, so to get what I want I have to run several reports and then alter them in excel to show what I need. An hour long process could be shortened to 5 minutes if we could make custom reports. And finally, the biggest negative thus far is from the end user experience. The end users have no way of setting a date/time to out of office. This is the first tool I have ever seen that allows out of office but does not allow the user to set a turn off date. This has been very problematic in the 10 months we have had this product.

More than does what is needed

Pros:

There are many features that more than meet our needs. Adding a new user is easy, using a pre-configured template. The software works, it runs daily, we never have issues with the software where it causes a breakdown or reboot to get things working again. It is also designed to work with many different phone systems which is impressive.

Cons:

Sometimes it can be over-board with all the features and functions. As an Admin you need to go thru a series of in-depth courses to learn how all the pieces work with each other and you need to do this before you can call and get support.

XM Connect AKA CallXpress AKA AVT AKA AVST AKA CAPTARIS AKA ???

Comments: Unified Messaging with on-prem Outlook works well except when the exchange folks make changes without telling "us"

Pros:

Unlimited mailboxes for a single price. Ability to interface with multiple phone systems at the same time.

Cons:

It's difficult to obtain copies of recordings. It's easy to upload recordings into a call processor or mailbox but not easy to retrieve said recordings.

I'm a CX-e fan

Comments: From planning to the install date to data fill and to after sales support. Everything has been great.

Pros:

It's easy to use with more flexibility that we'll ever need. The interaction from my calendar to my personal assistance, TeamQ call center, the ability for end users to change their menu greetings during unplanned closures and the ability to grab a call from a desk set to a cell and from a cell back to a desk set are all great features.

Cons:

I really can not think of any thing....

XM Connect

Comments: Overall, they are great to work with. Support is very responsive, and their professional services team is top notch.

Pros:

We have PBXs from multiple manufacturers. All of our phone systems share one voicemail system.

Cons:

The reporting needs a little work. Product development has assured me that a rework of the reporting is coming in a future release.

Great Product

Comments: With the adaption of SIP calling, fax servers are solving a lot of problems for us.

Pros:

Ease of use, flexibility of the solution.

Cons:

Nothing comes to mind as being the "least" con of the software.

OSU Voicemail

Comments: Has worked well.

Pros:

Able to integrate several different email systems with voicemail.

Cons:

Some of the documentation is not as complete as we'd like so we've had to contact support.

Tenet and CX-E

Comments: Great decision and little to no end user complaints on the Transition.

Pros:

Simple and quick to install and move user into production.

Cons:

Voice Menu's are slightly more complex to implement than previous system.