17 years helping Canadian businesses
choose better software
About Braintree
Online payment gateway that allows users to process eCommerce transactions on mobile platforms and desktop.
Using the API with my website was simple enough to set up and everything just works. Customer support is helpful when I had a query.
Setting up Braintree was difficult, in my opinion. Knowledge of API coding was required, and I had to hire a knowledgable developer to get this service integrated with my web site.
Filter reviews (78)
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Filter reviews (78)
Alternatives Considered:
Great payment gateway across multiple platforms
Comments:
Operationally Braintree has worked really well, and has integrated into 5 different platforms / user experiences.
A very good Sandbox service really helps get things right.
Pros:
Braintree works really well as our payment gateway across a number of platforms. Reports are easy to access and payment is reliable.
Cons:
To use multiple receiving bank accounts we have had to set-up different accounts for each one.
Alternatives Considered:
Our favourite payment processor
Comments: Overall, Braintree is the superior payment processor in terms of value.
Pros:
What I like the most about Braintree is its low fees and secure platform.
Cons:
What I like the least is that it’s sometimes difficult to speak to a human to solve an issue. I also find the PayPal relationship confusing.
BRAINTREE IS THE TOP NOTCH AT FRAUD PROTECTION
Comments:
It was a great tool for protection from fraud
It was the best of all times
Pros:
Easy to use It is pocket friendly Customer support is on top notch Reports are easy to access and payment is reliable It is a secure platform Ability to accept so many payments eg paypal It helps us manage all the payments
Cons:
Braintree is the best of all times platform for payment processing and fraud protection No dislike at all
Alternatives Considered:
Shocking After Care Support
Comments: Good until the recent 3DS upgrade - now they have just stopped replying back to our queries/complaint.
Pros:
Lots on support when On Boarding and for the first 12 months after integration
Cons:
Being able to actually speak to a person rather than going through their automated processes. Our issue is technical and we understand that mistakes can happen but not being able to discuss them in a reasonable manner has been frustrating and we still don't have a resolution. Braintree have simply stopped responding.
Alternatives Considered:
Nearly every payment option... All In One!
Comments: I have had a great experience overall. They fill the gap between the business owner and paypal, plus they offer integration with SO MANY other payment options. Being able to accept digital wallets is a very future focused offerring.
Pros:
I really like the ability to accept so many payment options... Paypal, Venmo, Apple Pay, Google Pay, Credit/Debit... All from one platform!
Cons:
The fees for gateways are a little higher than just a credit/debit card. But, the credit/debit fees are lower than pretty much everyone else.
Braintree is powerful
Comments: Overall, we had integrated braintree with one of our client's ecommerce sites for payment processing. Documentation is good, support is good and highly recommend.
Pros:
Easy to implement, good technical support, fast processing
Cons:
Not too many bad things here. Occasionally ran into support needs, but handled quickly
Braintree keeps us online & safe in a risky world
Comments: Overall, we have been very happy with Braintree. We process a lot of different payment types across different platforms, and they can all run through this single system to keep us safe from fraud & data breaches.
Pros:
The ease of implementation within our internal user UI & our self service UI was really nice. We also know that we can rely on Braintree to keep us on the safe side of payment processing - which of course is the most critical need.
Cons:
We've had a few minor SEV outages with Braintree, but overall they are fairly minor.
Excellent platform for payment processing!
Comments: Great experience overall and love the ability to use multicurrency payment processing all in one platform.
Pros:
The platform is super smooth and has great integration for processing payments with Paypal and Venmo.
Cons:
Customer service wait time was longer than expected, but none the less the help needed was accessible.
Awesome work with salesforce
Comments: Pretty good, client is happy, part of a payment processor restructuring
Pros:
Able to connect to Salesforce through 3rd party apps
Cons:
I had a hard time doing Customizations on pay receipts
Update Software look
Pros:
The functionality is really amazing. It is a great solution.
Cons:
The look and feel of the software could be updated.
Reliable, but too expensive after a while
Pros:
Reliable system, clean and easy to understand dashboard.
Cons:
pricing - after a couple of years the price increased dramatically for us
Run away from Braintree as fast as you can
Comments: One day our settlements from Braintree just stopped. Our money just stopped! And Braintree simply could not care less. When we eventually got hold of someone (they do not have telephone customer support, only telephone sales), they told us they would look into it, but they could make any guarantees of when it would be resolved. They failed to grasp this was our money, and we were their customer. They said they were trying to help, like they were doing us a favour. In reality they were doing nothing to resolve the matter. It is a serious business handling money on behalf of other people. It requires trust, diligence and professionalism. Braintree demonstrated that they have none of the above, and if you value your sanity as a business owner , then do not use them. This was the worst experience I have ever had with any company, anywhere. There is no SLA, and all the time they were in breach of their own contract, and yet they just did not care. They said it was out of their hands, as they use a banking partner for settlements in the EU.
Pros:
The fact that the payment fields integrate directly into our checkout. This is pretty standard now, but back when we first started using them 7 years ago, Braintree was the only one that enabled this.
Cons:
The software is fine, however the customer service is completely non-existent. That is a huge issue for a payments company. They provide the oxygen for your business, the cash flow. If there is an issue, they could not care less about it.
Braintree is a scam, avoid at all costs. Read on....
Pros:
No pros. Avoid at all costs. Read below.
Cons:
Braintree Payments (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam. We have used it for exactly 10 days before we had to pull the plug from using it. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. When we signed up with Braintree Payments, we have told them that we would like to be paid in USD and that USD should be the default currency of the account. We've added a USD bank account to our Braintree account, it is a USD account even that the bank itself is located in Cyprus. So we had a USD account, were paid in USD, and we have asked them to settle the payments into a USD account. However, to our horror, we've discovered that Briantree FORCES us to convert our funds to Euro before they made the deposit into our bank account, converting the USD to Euro with a horrible rate (of course) which ended up with a total processing fee of 8%. We, of course, stopped using them immediately, and they refused to compensate us for this little scam that they've pulled on us, saying that if we wanted to settle in USD, we would have to apply again. I want to stress, again, that we were told that our "default currency" is USD and not in a million years we would imagine that for "some reason" (the reason being - they want to make more profit) they would FORCE us to convert the funds to Euro before settling. Again, the real reason that they are doing this is so they can make some
Accept Online Payments from a Trusted Source
Pros:
Set up through our online portal was fast and easy. At the time of set up there were a number of providers. We liked that Braintree was backstopped by the power of PayPal - one of the most trusted names in the eCommerce payment space.
Cons:
Fees can be high and you have to watch your statements closely. Dispute resolution is clunky and successful outcomes can be a dice roll.
Simple and efficient payment solution
Comments: Braintree makes it easier for your customers to pay you. What could be better !? It's a highly efficient and unobtrusive payment solution that works very well with your PayPal account.
Pros:
Disbursement reports are comprehensive. The interface is simple and understandable. Integration is seamless, and we have never had any issues with syncing.
Cons:
Braintree matches all competitors from a price point perspective. Could it be a little cheaper ? Yeah, that'd be great. But it does it's job well and is worth the price.
Powerful and easy to use payment processor
Pros:
It supports many different payment methods (credit card, paypal, google pay, apple pay, etc). Braintree also has great security tools to prevent most fraud.
Cons:
The fees are a bit high compared to competitors and they are raising the fees again shortly.
Brain review
Pros:
Multiple payments and also Security the best
Cons:
Processing could be better it’s very important
Good Payment System, But
Comments: It is recommendable.
Pros:
Setup and configuration for this payment solution, comes really easy with amazing integrations.
Cons:
I understand that some specific African countries can't fully make use of this service because of restrictions. Now if, you have an outstanding fraud protection system, why can't you work on resolving these restrictions? And this has affected a lot of businesses.
Love this online payment option
Comments: No major complaints with Braintree, quick and easy transactions
Pros:
I love how simple it is to use Braintree and the speed that transactions are settled. No major issues...
Cons:
The fees I have think are a little high.. still less than Stripe so I'll take it. But you pay for what you get... no major complaints.
The best way to transfer funds
Pros:
I like the easy conversation and also how I can purchase things more safer
Cons:
Actually nothing real it’s ok for me .😌
Good experience overall!
Pros:
I like the layout of the different reports and the software is highly intuitive with minimum glitches or technology issues.
Cons:
I do not really have something to point out as a negative as I use it mostly for reporting purposes.
It is the most useful program for everyone.
Comments: I use it for my online payments
Pros:
It is very easy to use for everyone. Also, it is safer than using your credit card for online shopping.
Cons:
I think everything is perfect for this program.
Braintree is a no brainer
Comments: Not a bad idea for business payments, if you have a buisness that requires payments from clients online.
Pros:
I dont have to give my credit card information everytime I want to use this.
Cons:
Lack of detailed reports and it would be nice for better searching
Paypal is beautiful
Pros:
PayPal sends money quickly It is also credible
Cons:
Paypal is a bit complicated and a delay in the interface
Proficient Payment processing Program
Comments: Braintree has increased the value for every payment made, and this ensure there is quality operational support.
Pros:
Braintree helps us manage all the payments, and this gives more revenue to the firm.
Cons:
The focus from Braintree is authentic and flawless.