PestPac Reviews

Best Choice for Medium to Large Companies

Comments: I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Pros:

PestPac has a LOT of features, and they're always adding more.

Cons:

The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.

PestPac Review

Comments: Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

Pros:

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps. Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high. I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great. Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Cons:

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

horrible

Comments: We all hated it. from the start to finish was a headace

Pros:

At the beginning was the digital log book and how it scheduled.

Cons:

after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was. the reporting totally is off and horrible! to much information all over the place and wrong! I would not recommend this software to anyone. Its entirely to complicated and does not work properly. see ya.

Very helpful tool

Comments: PestPac has really revolutionized the way we have interacted with customers and completes orders/reports. There is definitely room for improvement, but I highly recommend it.

Pros:

It streamlines reports and the ease of running CC's and emailing/notifying clients. I like the ability to save favorites that I use personally.

Cons:

Seems to have periodical connection issues causing me to have to log out to update. Used to he able to swipe between open orders for the day, but you have to back out and scroll up/down instead.

One of very few software choices in Pest Control Services

Comments: It was mediocre. I would not rule it out 100 percent for a company to use, but I do not feel comfortable recommending it. I feel that the company might need to find new programmers or look outside the box they are in currently to make the software flow better and be more up-to-date on how the screens (options) interact.

Pros:

it was affordable. Good customer support.

Cons:

This software is a bit clunky. By clunky, I am referring to the different options (screens) and the way the user has to interact between the choices. It seems to use less sophisticated programming and reminds me of programs written years ago using MSDOS.

Awful and frustrating.

Comments: I am sole operator, dyslexic, and busy. This system proved nearly impossible to grasp. When I needed help processing a $50 charge, the CSR I delt with had no clue about the system. I never got my $50. I called and emailed to cancel service and my sales rep REFUSES to return my emails. Maybe he's running out the clock...

Pros:

The sales person was nice. Literally the high point.

Cons:

It is needlessly complicated and frustrating.

constant issues

Pros:

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Cons:

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

nickel and dime

Comments: It has literally been the worst experience the last 18 -20 months. we have experienced tremendous growth and while doing so needed extra training, help and some new features---0 help with decent customer service, their words are "here is a manual, read it"

Pros:

keeping up with customers---only problem is you better know the program well and they are not willing to give you the training necessary for you to know it---well that is without charging EXTRA!!!

Cons:

the cost, the contract and worst yet the CUSTOMER SERVICE

RUN!!

Pros:

I like that it saves a lot of time in having all services turn into a bill. We used to go off an excel sheet and then bill everyone in quickbooks. WIth the amount of customers we have today this would take days to do still.

Cons:

They sale modules and lock you in that don't work (eg route op). Pestpac support staff has no clue what they are doing and aren't properly trained on their solutions. They tell you one thing and then you input the data and it screws everything up. The software is very flawed and anytime you submit a ticket you never get a response. I've been fighting with them for 3 months about a refund which now they are declining. If your considering this company, run!!

Incredible for the price!

Pros:

PestPac is so much cheaper then some of their competitors. The price can’t be beat.

Cons:

What it lacks in features it makes up for in price.

After 15 years, I'm Still Happy with Choosing PestPac

Comments: The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

Pros:

The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

Cons:

There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac.

Great software

Comments: We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

Pros:

Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

Cons:

There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

Don’t waste your time or money.

Comments: I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but without a doubt for the terrible customer service. I have never known a company that has a customer unhappy with the product after trying it that wasn’t happy to refund their money for the reminding contract. Feels like a Bait and Switch and I’m stuck paying for a system I don’t use every month.

Pros:

The system has the functionality to drill down to unit numbers and track service by apartment level. As we service apartment complexes, this was a major selling point when we signed up. (Con: Mind you that this was an additional charge). The other pro is that the system tracks your materials so when you go to do your reporting at the end of the month it is pretty seamless. These are the ONLY pros.

Cons:

NOT USER FRIENDLY! The system is not with the times. You have to set up the backend of the system completely before you even start using the system. You have 6-8 weeks of training to help with this process, but during this training is when you find out everything they didn’t explain to you during the demo/sales process. I was very clear that we needed a system to bill multiple recurring services per month and I was told the system could do that. When I was already signed up and going through the training, I was told they had to build a special work around for this that I would need to do EVERY time this would happen (therefore for a majority of my clients). Meaning more work for me and my office staff. The customer service is HORRIBLE (with the exception of the trainer who tried to help but because the system couldn’t do things simply and what I needed then to do and he couldn’t fix that). During the training process, I explained that this was not the same system I was sold - it was way to complicated to produce simple tasks and did not do what I was promised, and I requested a refund. I was rudely spoken to by my sales guy, and told this was the number one product in the industry and this was MY problem not the company’s and it was non-negotiable to get out of the contract. He also sold me a ton of add-on’s that you aren’t even allowed to use right away because the system needs to be properly set up, so after the 6-8 weeks you can start using the different add-one.

Is anyone even reading this?

Comments: There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option. Discover and American Express do not work unless they are setup after the on-bording process. The “Pay Here” option in the email that is sent with the invoice has a font size of about 8. Favorite tech notes are listed as “Maintenance Instructions” in the training video, but only “Instructions” on the tables page. What are we maintaining? What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense? What is a ticket called? A service ticket? Service order? Orders? You call something one thing in the training video, and call it something else somewhere else. Consistency is lacking. These are just a few examples off the top of my head. I believe that Pest Pac and Workwave is so large, that you are ignoring the little things. There was a mistake when I signed up (your end, not mine) that cost me $100. This may seem like a very small amount of money to a multi-million dollar entity such as yourself, but I assure you, to a small starting family business such as we are, it represents MANY mouse traps that I could have purchased. When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review?

Pros:

Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare.

Cons:

Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things.

Definitely has its Pro's and Con's

Comments: It's been good and is allowing our company to manage our clients and routes more efficiently

Pros:

It makes it so easy to create very tight and effective routes for our techs and customers love the online payment option. The mobile app allows our CSR's to get orders and notes to our pest control techs with ease

Cons:

The billing and accounting side is not user friendly and sometimes following and identifying balances and payments on merged accounts can be somewhat confusing.

Learning curve much too steep; not able to print on plain paper

Pros:

I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

Cons:

I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra.

Customer support

Comments: The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers people to help, not just say they are going to find someone to help.

Pros:

The software itself is decent and has lots of features that are useful.

Cons:

The lack of ability to use it the way we want to and the "customer support" is ridiculous. They rely on the community site to give you answers instead of actually doing anything themselves. I have issues that should be simple things like putting more than 5 characters on the name field next to a phone number and many other little things that they basically say to put in the digital suggestion box. Thanks for the lack of help.

To PestPac or Not

Pros:

Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software. With PestPac you know that your numbers are solid. Schedulers also love that the appointments do not auto move after auto calls have gone out.

Cons:

This software is a little more rigid (not live) than some softwares on the market, but to have sound accounting numbers being live is not all that it is cracked up to be. It is a little pricey, but again the functionality is consistent in the program.

Capabilities Exceed Our Use

Comments: Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial.

Pros:

Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus. The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

Cons:

Having to purchase licences for each user. Some of the forms we print having to go on specific paper is a draw back.

PestPac Good and Bad

Pros:

The customer service is great when you speak or communicate with any employee. I've never had an issue with anyone being rude or waste my time. They listen to the issue and try to solve it. The product itself gives you a lot of tools at your disposal, sometimes too many :)

Cons:

What bothers me the most about the vendor could be extensive: 1. The time it takes to get in contact with someone that can actually solve your problem. 2. The staffing that you have for PestPac Mobile is horrible, I've come to the conclusion that you basically have one person (the programmer) that can actually solve the "real technical" issues, and when you're out in the field trying to work...and you have an issue...You don't have time to wait. It has cost our company a lot of money and a lot of wasted time. To the point where we have considered canceling our service with you. 3. Also, it appears that at one point in time you had free videos on how to use pestpac for general use. Now there are webinars and seminars that you need to pay for to learn...Really? Everything is attached with a dollar it seems. Or maybe I have not been directed to the appropriate site. 4. One of the biggest bothers it this... We are a small business and it seems as though when we write reviews or participate in the forums online, nothing is considered. You should really hone in on putting a value on your small customers, or you will lose them. That's currently where we stand.

Review

Comments: Overall it has been a good experience.

Pros:

It is designed specifically for pest control applications and is pretty comprehensive.

Cons:

If any issues come up that the regular customer support reps cannot handle and they have to send it to engineering or technical support you can be assured that if you get an answer at all it will be weeks or months later. In addition, there is a substantial amount of time it takes to train new employees on how to navigate the software proficiently.

Easy for every day use but tricky to access the extras.

Comments: Overall it is great software. The change over to WorkWave Payments has been rocky to say the least. Several accounts did not update or Credit Card numbers were lost causing huge delays in our billing and customer dissatisfaction. I feel it is a bit expensive at 4% and I think that should have been made clear upfront.

Pros:

Easy to get started on, basic functions are very user friendly.

Cons:

It is difficult to figure out and then "remember" how to do out of the norm tasks like run certain reports, add users, adjust settings and identify the different functions available.

Excellent Customer Service

Comments: I really enjoy using PestPac. And my customers seem to like what they have to offer as well. Though we are a very small company, using PestPac makes us feel like we are a huge company. Every interaction I've had with staff has always been positive and everyone is very helpful.

Pros:

-Amazing customer service, everyone is so great! -Fantastic on boarding specialists to guide you through PestPacs program when you are first starting out. -Constantly offering education and training

Cons:

-Notifications- when giving out call notifications the system gives a very loud beep and I wish that would get fixed. I try to encourage most of my customers to let me text them their notifications instead so they don't have to listen to the beep. -PestPac is located on the east coast, I'm on the west coast, so if I need customer support later in the day, I have to wait until the next work day. And they don't have customer support on weekends. -Visual Route Manager- I want to like the VRM but I feel like it doesn't help me much with optimization. But I'm sure it's just my user error.

So glad we switched!

Pros:

Very easy to use and to teach new employees - can lock them out of certain areas until they are ready. Also like the ease at which I can find info and pull data from the software. it's very organized and at your fingertips (using your keyboard of course). Love that so much in integrated with PestPac such as our GPS system. Looking at the phone system now - Voice for pest - VERY excited about that.

Cons:

Can't think of anything at the moment. Sometimes I want to know more of how the Company and Printer setups effect things down the road and since we started with PestPac, haven't really had time to go back and take a look. Maybe a tune-up webinar would be helpful

PestPac for the win

Comments: PestPac has some great features and amazing customer service. Being able to get someone on the phone immediately for help is a big plus. We're definitely not going anywhere soon!

Pros:

PestPac has some GREAT features. As the head of Accounts Receivable, PestPac's billing features make the program SO easy to use. Credit Card functionality is fast, easy and reliable. It makes creating invoices, sending invoices and emailing statements virtually seamless.

Cons:

It would be great to see all stops for all technicians on ONE MAP. If we could somehow see them all on ONE MAP we would then be able to group stops for technicians without any overlap.