MAPCON Reviews

easy way to control your maintenance program

Pros:

Very good concept to manage the maintenance and remember every single thing, it help a lot with my crew

Cons:

Price is a little high, software overall is not friendly you have to learn how to use it and inverts time

Hard to learn, great to use

Comments: This is a review of an older version of Mapcon (5.2). I am new to the facilities management world and part of my introduction was learning Mapcon. As I said, we have an older version which is not as user friendly as the current one. However, the people at Mapcon have been fantastic at helping me understand; Steve in particular has given me hours and hours of training, both over the phone and through a hands-on class at their office in Johnston, IA. He has a way of explaining that flicks a switch in my brain and makes everything clear. After working on and with Mapcon for a year, I am a believer. While my company is still just using a small percentage of the capabilities, I can see huge possibilities for the future. As we continue to add data and expand our usage, Mapcon will become more and more valuable in cost reduction, changing from reactive maintenance to proactive, and updating our technology. I have read reviews on CMMS systems and one constant pain point is data entry. My version of Mapcon is clunky when it comes to adding inventory; one window to create the record, another to create the image, another to seed the inventory. While entering inventory was tedious, we used that time to also reorganize and purge our parts room. Now we're proud of our clean, well-organized, easy to use parts room and corresponding Mapcon data. The techs can find what they are looking for much easier as all parts are in the computer with locations, quantities and manufacturers stock numbers. Once we add min/max numbers we will start to utilize the reporting on low inventory and not have to depend on the human factor. So while data entry was time consuming, the result is definitely worth the effort. We've also started on updating and filling in data on our equipment. By creating levels of locations we can start tracking breakdowns better and see trends before they become catastrophes. We're adding exploded views to the equipment so when a tech needs a part, he can pull up the image and find the part number, then pull up that part number and find it quickly in stock. Every step we take builds to the next, making Mapcon more and more robust and essential. My future will consist of creating and using failure codes, cycle counts and adding bar coding capabilities. Mapcon allows me to see how this all works together to benefit my team, company and the bottom line.

Pros:

All areas work together, but you don't need to use all capabilities to get results.

Cons:

Not user friendly

Good, not great

Comments: Unfortunately the PO side of MapCon is not as robust as I had hoped. If I fully understood the lack of ability for reporting options I may not have upgraded at all. At least with the old system we could create our own reports. I expected an upgrade to be not only more user friendly but also, at minimum, have the same capability of the original. The upgrade is nice but the limiting of M #'s and Assets seemed to a bit sneaky. While yes the quote mentioned numbers, the original MapCon had no such restriction and I believe that aspect should have been a talking point. As for customer service, we have have had to make multiple calls to follow up on requests. I expect better communication. We should not have to make those follow-ups to see where things are at.

Pros:

Better interface than original

Cons:

Not as flexible as original, limited M #'s and Assets, specialized reports have to go through MapCon not created in-house,

STRIVING FOR EXCELLENCE

Comments: United Wisconsin Grain Producers LLC (UWGP) started using MAPCON in 2005 when production of our facility began. Since this time, MAPCON has become an important key to our day-to-day successes by providing and modifying a maintenance program that meets our ever changing needs. Using MAPCON has allowed UWGP to maximize maintenance records and store pertinent information that can be retrieved quickly. We are able to identify and stock critical parts while keeping an accurate inventory. UWGP also has a valued benefit of scheduling preventative maintenance; which reduces both downtime and maintenance costs. UWGP knows that support for MAPCON is only a call away. By utilizing all the tools available in MAPCON, UWGP has become #1 in plant up-time and #1 in low maintenance costs according to the 2013 Christianson & Associates Benchmarking Reports. UWGP employees are very proud of these accomplishments. This only proves that MAPCON is the heartbeat of the maintenance department. UWGP is always looking to achieve maximum efficiency along with increasing performance. MAPCON is growing right with us. WE ARE STRIVING FOR EXCELLENCE

Pros:

First of all the customer service. In the beginning I called/emailed a tremendous amount. In time things came easier and I didn't have to call/email as much. Truthfully one day I got an email asking me how I was because he didn't hear from me in a while. Its nice to know they are only a phone call or email away. Mapcon always gets back to me and if they can't at that moment they always send me another email address or phone number. Its nice to know someone always has your back.

Cons:

Not so much me as the coordinator. I am happy with the software and am always striving to know more and get better at running it. Its the ones that pay the bills and signs my check. I guess the cost is hard to swallow.

Great Software and getting better.

Comments: So far we have been pretty happy with this software. Support has been really helpful too. They were quick to fix a bug I found in the mobile app. I like that they seem eager to constantly improve their software too. For us our ultimate goal is to utilize the mobile app as much as possible and have a completely paperless system. For now we are still printing the PM's and entering them in manually until we can get everyone using the mobile app.

Pros:

The mobile side of the system is what drew me in. I like the idea of being able to create work requests, work orders, complete pm's etc. all from the mobile app. I also plan to use the mobile app to help track some of our inventory in the future. I also like that the person requesting the work can get updates on its status by email.

Cons:

For new users it can be difficult for them to understand sites and zones and just getting them started in general. Also, I would like to have more storage space for attachments. I would like to be able to have equipment manuals and even some videos for some of the assets and pm's. I have been able to somewhat work around this by using dropbox and just supplying links but that seems to be hit or miss on the mobile side.

A great product with even better customer service

Comments: I have been working with Mapcon for about 4 years now and I was the one tasked with building the system from the very bottom, up. The system has its ups and downs and shortcomings like any other program (some times automatic reporting is a bit tedious); however, the ability for it to maintain records, notify affected employees, and allow our users to create and check the status of work orders and inventory is invaluable. It has saved our company both time and money, which is a must in this economy. And, if I ever experience an issue, their customer service are prompt, knowledgeable, and always easy to work with. You get a person every time and there is no hassle. Great product with even better customer service.

Pros:

The ability to obtain reports, manage inventory, and track work requests to completion Track spending through different departments

Cons:

Automatic reporting doesn't always send out to list Some options are hard for non computer savvy users to understand

Older Version 5.1SP4

Comments: It is a good system for the price. Systems are only as good as the planning of configuration and data entry, most offer very similar features. This system will do most of what is required, however do to the age of our version, it lacks in mobility and domain integration. The newer systems offer this mobility and integration, however it parses out, and charges for, some of the modules that are all included in the older version. Regardless, costing is sensible compared to other systems and it is a company that listens and does try to build and address problems related to their customers.

Pros:

It works for our specific needs. It is not too much and too expensive to where it is justifiable to purchase and make it work for if we put effort into making sure the data is accurate.

Cons:

There are bugs, it does lock up and at times corrupts data. Some of the batch changes do not always works well. The mobility can be cumbersome. We know it may be due to the age of our system, which I can only speak from.

Administrator

Comments: For the most part it is working well. There are a few issues that we need to work through and are hoping that it can be used in the manner that we need. It is sometimes difficult to set up a partial inventory. I still wants to print out the entire location inventory instead of just specific locations. We also have issues with the auto re-order attaching parts to an existing requisition instead of creating a new requisition.
Over all it is working well for us and is building significant history for repairs and parts. We will continue to work through these issues and hopefully we can get the results we desire.

Pros:

Due to the repetitive nature of the software it is easier to train new employees on the basics of Mapcon.

Cons:

We have been working on the barcode module and are finding that because of limitations we may not be able to perform all of the functions that we would like.

Not for all manufacturing companies

Comments: We try to use it as the maintenance management module, for this it is useful in the handling of work orders and documentation, but we could not link it with SAP in any way so we don´t use it 100%

Pros:

If you use it in your company from the beginning, it will be great, because its capacity is robust to cover all the management, both maintenance and human resources, supply chain and asset management.

Cons:

If you already have some management software in any of the areas, it does not allow you to link them.

Mapcon Review

Comments: The software has been very user friendly and has functioned well for our growing company. The reports are easy to use and provide information that is necessary to find problems in our equipment.

Pros:

Easy to use

Cons:

Could do more functions.

Updated Mapcon Technology

Comments: The new version of mapcon is easy to use and maneuver through....work orders, purchase orders ...searching/completing data is quick and painless. Customer support is very quick and helpful with their responses.

Pros:

Easy to use, can manipulate data as needed to search for information.

Cons:

Have issues with the grid setting not staying in order - I will adjust as best fits my needs and save but the next time I open the program I have to spend time to adjust again as they go back to default settings.

Could use some work

Pros:

Powerful software. Has a wide range of use and really helps keep inventory manageable.

Cons:

The software needs some work in terms of ease of use. Now that I have been using the software for 5 years it is easy for me to find what I need. However if one of my guys tries to find something, the user interface proves difficult for them. It would be nice if you could be a first time user and easily navigate the software.

Nice new features and stable interface

Comments: We started using the new version of the software in October . We upgraded from their older system which was written on a different platform. New interface is nice as well as the web based program structure. Overall we are pleased with the new version and are looking forward to the enhancement features we will get in the future

Pros:

Web based interface

Cons:

Some features and protocols don't go well with the way we operate on a po level and work order level.

LITE Version not great

Comments: Get what you pay for. Lite version, no technical help without paying extra. Can't set default view order in any lists and there are way too many mouse clicks I the work flow. For those that are using it for the first time, it may be perfect, but those that are familiar with asset management software and work order related software will immediately see how the work flow is clunky. It does give me a way to catalogue work orders and assign them on a very basic level, so for that I guess it is what it is.

Pros:

Allows me to associate equipment to work orders. Something I can't do with Free software found elsewhere.

Cons:

The many mouse click work flow along with not being able to have a default list view in all areas especially location pick lists.

Mapcon is a Great Software for Industrial Maintenace

Comments: We are TS16949 (Automotive Certified) company and Mapcon is our main software for Maintenance control and Calibration Matrix. Besides being a great and easy to use tool for us, all the customer and registrar audits have been impressed with the level of control and accuracy that we have. Definetively a great decisio to use it.

Pros:

Easy to use, very powerful application.

Cons:

A liitle pricy

Review Survey

Comments: I have been using mapcon for about 4 years now. Being in the system every day I have found many ways to do things and complete tasks that I need to do. I find it to be a good system and the customer support has been great every time I have contacted them. Thanks again for the support.

Pros:

Customer Service

Cons:

nothing as I have not used any other software.

Love the system!!

Comments: Mapcon makes our experience as a facilities team easier to control and organize. The PM's keep us on track with our equipment and lets up trail all projects from start to finish!

Pros:

PM system that automatically reminds the team of what is needed at that time.

Cons:

The fact, that we have to buy multiple license to use.

Mapcon review

Comments: Support techs are helpful but not always knowledgeable about the business needs.

Pros:

Auto emails POs to vendors. Integrates invoices with accounting software.

Cons:

The reports are not good. Difficult to get information "as of" a date.

Maintenance Manager

Comments: typical maintenance work management and inventory management

Pros:

ease of use for every day use in maintenance work management

Cons:

some times difficult to navigate when trying to gather reports

love it

Comments: customer service is great

Pros:

keeping track of our equipment and getting emails when pm's are do

Cons:

little hard to use at first but you will get the hang of it

Mapcon 8 months in.

Comments: Mapcon is not as user friendly as expected. The reports are not customizable without paying an extra programming and maintenance fee, they do not report as selected by there menu. This software takes a lot of resources to manage.

Pros:

The emailing of work requests by plant personnel.

Cons:

Reporting is not very intuitive. requires a lot of time to manage this software.

MAPCON is a great tool

Comments: Great maintenance tool. Easy to use and great support. Love the work history and report capability.

Pros:

Work order based system. History and cost tracking.

Just what we needed

Comments: We are a small operation but needed a system to track our maintenance work order and PMs. We could not spend a lot of money. Mapcon fit the bill perfectly. It is easy to administer, affordable and functional. For our small operation, we do not use all of the features that is afforded by Mapcon. However, they are available if needed.

Pros:

Ease of use.

mapcon lite for tedd wood llc

Comments: purchased the lite version and have been very happy with the support and the overall content of the software. I have used some of the more expensive CMMS programs and Mapcon has the same features at a substantially lower price. I would recommend this software to anyone trying to set up a PM program on a budget.

Pros:

price, easy to use,

Highly recommend

Comments: Working with Mapcon for 5 years, we received the Mapcon Users group Outstanding Achievements Award in 2015

Pros:

Easy to use