DriveCam

Real life footage.

Comments: It is very easy to use the quality is great and i can always go back and check the past occurrences

Pros:

When accidents happend on the road i can go back and replay and see who's fault it was.

Cons:

The worst thing about Drivecam is i have to unplug it every night and if not it drains my batteries

Lytx has been a game changer for us

Comments: Lytx has been great in communicating and answering any questions. Their Client Success Manager has always been available to answer any questions or direct me to the right person.

Pros:

I like the ability to review footage in Live Stream/Video Services. Whenever there is an incident/accident, I'm able to go in a search the date/time in question.

Cons:

I would like it to be integrated with a telematics/Hours of Service provider so we don't have to have extra equipment in the trucks, since this information is already being captured in the on board computer system.

Lack of communication

Comments: Over a period of 2 years I had to email them for communication and they would respond about every three months.

Pros:

Nothing very difficult system to track on. Very cumbersome.

Cons:

Customer service is practically non existent. Takes 3 months to get a reply.

DriveCam

Pros:

Recognize this was the first product that we tested and implemented and we are very happy with it. The software is easy to use, and if I have any questions the support is very fast. Very versatile with reports in different formats. Alerts via email are great, and timely.

Cons:

I haven't found anything I don't like. Maybe the only drawback is the laptop version only works with Internet Explorer and not Chrome. Not a show stopper but I do get questions from new users who are used to Chrome.

DriveCam

Comments: Very happy and positive.

Pros:

This is a great tool to manage your fleet and driver behaviors. You can get ahead of the curve and actually create competition between teams or drivers to see who can get the best score when using this.

Cons:

Nothing really it works as expected though not customizable to user needs

Lytx Cameras are great. Lytx GPS software is awful.

Comments: The camera system is great. The GPS system needs lots of improvement. When our contract is up, we will be switching GPS providers, even if they cost more.

Pros:

The dash cameras are great. They provide us with exactly what we were wanting. We can see live view of drivers, and if there was an incident it will trigger an alert and let us know.

Cons:

The GPS system is awful. I would highly advise against going with them if this is a feature that is important to you. The state mileage tracking is fine because that is tracked a different way, but the GPS system is hard to navigate and understand. The odometer readings are not correct. Also, we installed the camera/gps system. I would highly advise against that as well. It is more difficult than the simple Lytx cameras we had before. And tech support doesn't help at all. They appear to be reading off a script. If your question is not on there, you might as well just try to Google a solution. Customer service is just as bad.

Safety Program Results

Comments: I have been able to identify all the problem areas in which driver habits will lead to accidents. Through the video events being shared with the drivers, they have had eye opening reactions to their behaviors. Through the coaching sessions we have been able to dramatically reduce events and have seen positive results with behavior changes.

Pros:

I enjoy the easy layout and access to all features. The ability to customize the homescreen and to manage the program features easily. Everything from managing events, people and vehicles, to the reporting features.

Cons:

When you click inside a tab you cannot easily go back to the previous screen

Every business should use this to coach and improve the safety of their employees behind the wheel.

Comments: Outstanding customer service. Program manager keeps in constant contact and helps the program succeed.

Pros:

Lytx reviews the videos and categorizes behaviors.

Cons:

Since the software constantly has improved over time, I have no complaints!

Great Driver Management Tool

Comments: We have reduced preventable accidents by a significant number, our driver performance has improved to a standard in which we are now setting the example nationwide.

Pros:

Software provides opportunities to record and save information on drivers and allows you to build a file on each driver. This allows for you to track trends, issues, and see if there is improvement or lack thereof.

Cons:

Software could be slightly more user friendly sometimes it takes a bit to find what you are looking for if you do not use it every single day.

I had some concerns

Comments: Everything that was promised came through. The product does exactly what we were looking for.

Pros:

Very intuitive, so easy to use. Questions are answered in a very timely manner.

Cons:

Could use a few more features, users could have more control.

Can't even set up an account

Comments: Appalling. Very Disappointed in Lytx. Have even held off deploying another solution for 3 months hoping to set up an account with Lytx.

Pros:

I liked the product and heard about it from friends and clients/

Cons:

I have tried multiple times to get a return call from Lytx. Friends and Clients have both recommended it. I sent in quote requests multiple times and wanted to start with a controlled deployment of 6 vehicles before rolling it out to the rest of my fleet. But since I'm not FedEx, they wouldn't even return my calls or emails. Contacted Sales Support, Customer Success, and every other department. Apparently they are happy with the account base and don't care about adding new accounts. If this is how I'm treated, I really hate to see what the account support is like.

Decent Camera, But Just Not For Me

Pros:

The actual footage is clear and useful when you need it. The GPS tracking is legit as it allows you to see where your driver is when you need to. Customer service was good and handled issues fairly quickly.

Cons:

I had issues with retrieving videos when I needed them. Having to request a video which sometimes took 24 hours to get was not ideal when the camera didn't pick up an accident. When the driver can use the footage to show they weren't at fault that was a real letdown.

Seemingly great product, but cant get it installed to use it.

Pros:

the one stop shop for gps, on board cameras, and fleet management. the all in one solution.

Cons:

Let me start off by saying, I am not one to leave a review like this, but I am out of options, and want others to know what I dealt with so they can plan accordingly if they need a quick solution. I reached out at the end of 2021, and after some poor communication on my end in the beginning of 2022 due to me being out with covid and then my contact at company having it as well. We got a tentative install date of 02-14-22, then that got moved because of some communication issues that I cannot remember who dropped the ball on that one. then I got an updated quote with all the options I had originally asked for, and was told an install of mid JUNE! Now its a month or few weeks out and I reached out to my sales contact and just wanted to confirm we are still good for install and he told me he would follow up and get back with me. That has been almost two weeks and several follow up emails from me, still nothing. Then I get an email saying my signed DocuSign contract was voided, to which i sent another follow up email and got nothing. All I want is dash cams for my truck with integrated GPS, what do I need to do to get this taken care of. If anyone at the company sees this, please get ahold of me, I run a small business and understand that things happen and people fall thru the cracks, especially in a fast growing company. But I need something in place soon.

Abysmal Customer Service, Backordered Products, Do not recommend!

Comments: We have been working with Lytx for almost two years now. Unfortunately it has been nothing but a headache. They have continually failed to provide the customer service they promise and their lack of communication leaves us without any assistance or means of handling any issues. They are now backordered over 4 MONTHS on their product, leaving us without any options. The only way out? Pay $45,000 to enter an early termination contract because their company cannot supply the one product they offer. The only choice we have is to either not have dash cams in our vehicles or pay them $45k for failing to fulfill their end of the bargain? If you're a growing company, do not work with Lytx or you'll be just as screwed as we currently are.
Lytx, please either provide us units in our vehicles or let us go from the contract.

Pros:

Supposedly the ease of installment of the product. That became very apparent it wasn't the case very quickly.

Cons:

Customer service. Lack of product. Provided no alternatives.

Great technology, Lousy support and fulfillments

Pros:

Good technology and their in cab verbal alerts is amazing and a wonderful idea.

Cons:

We have about 50 cameras on contract with them and it’s a huge headache dealing with their reps mistakes, from their engineers, level 3 reps and even managers. If your considering purchasing their cameras for your fleet their in cab verbal alerts and technology is amazing but be prepared to be on hold for long periods of time, invoicing errors, headaches, empty manager promises, shipment mistakes and character issues where no one takes responsibility and pushes you off to the next rep only to make more mistakes.

Useless in its time of great need.

Comments: We have just experienced the single most devastating crash of our history, and can not get any video of it from Lytx. A driver died in this crash. We made multiple attempts to "force upload" the video while on the phone with Lytx, and finally mailed them the camera. They have sent me videos from the day of the crash that occurred before the event, and after the event, but have only vaguely said that it "appears" the camera was without power at the time of the crash. All other electronic devices on the truck functioned during the crash and the truck never lost electrical power. Multiple calls and I am still being told "someone will email me more info" but have made no headway in speaking to anyone in charge.

Pros:

Simple, with a degree of privacy offered to the driver

Cons:

Only receive a video if the device deems it worth sending. The recording is proprietary to Lytx, which means if there is video on the camera and it will not upload you must send the camera to Lytx to get the videos from it. If you call in with a problem someone is prompt to answer, but when you request to speak to someone else because the problem is not handled you are told they can not transfer or direct you to anyone, but they will send out a case and someone should call you back.....

Experience with Lytx Drive Cam Program

Comments: We have seen a decline in accidents and injuries. Drivers tend to adhere to company policies when they feel that big brother is watching so it's been a good experience thus far.

Pros:

It is so very easy to use and I am able to see what my employees are doing to take corrective actions before and prevent a liability or workers comp injury. I am a strong proponent of behavior modification and this program helps me to change undesirable behaviors.

Cons:

As with any product, you have to learn it and stay on top of it to obtain the results you are seeking. I always say that the program is as good as the time you invest in it. Sometimes this becomes a challenge with other pressing needs that are demanding attention.

Good Program

Pros:

What I like about this software is that it has everything we need, from GPS location, everything on the home page, easy to coach events. I have started to use the new user interface and it’s easy and fast. Also when doing a driver coaching session it will give you the history of the driver, and the location where the event happen.

Cons:

What I like least from this software is that they don’t have an app for ISO or Android, on the new user interface need to have a search event on the home page. Other than that everything is great.

Lytx DriveCam Works!

Comments: We are reducing accidents and driving down our repair costs. By treating all events as something that needs to be reviewed, not just coachable events, we are able to find patterns that help our drivers improve.

Pros:

I love that we can look at the events, respectfully coach and teach our drivers, so that we can be safer tomorrow than we are today. DriveCam give us access into driver behaviors that we never had before.

Cons:

There is nothing I like "least" about the software. It has been a game changer for us.

Lytx Dash Cam

Comments: It has been awesome. From the the videos to the Tech Support. I have had to call Tech Support about 6 times and they have have been able to come through with flying colors. Our contact is awesome, Tech Support, sales people have been so completely professional, but also personal too.

Pros:

The clearness of the videos, the accuracy of the information. The timely manner in which they are download to our system.

Cons:

Really I haven't found anything about the Lytx cameras that I don't like.

Delivery business using LYTX to monitor safe driving practices

Comments: It has definitely come in handy when we had a minor accident. It was originally deemed dual fault but upon looking at the video, it was clear the other driver was at fault.
LYTX has also started to help change some bad behaviors among my drivers because it has given me information to discuss with them.

Pros:

I love that it automatically records events that are triggered. It has helped me avoid fault in minor accidents. Additionally, I think the drivers are better behaved just knowing someone can log on and see their driving behaviors. It's an effective deterrent for bad and unsafe driving practices.

Cons:

The software does not work very well on a mac. I cannot assign drivers or change them unless I call customer service to do it for me. Additionally, although the dashboard looks inviting and easy to maneuver, the tabs aren't as obvious. I have trouble finding exactly what I'm looking for sometimes.

DriveCam Review

Comments: I have not had a negative experience with the safety program or any other interactions with the services offered.

Pros:

I enjoy the simplicity of the software and how quickly the videos are accessed in addition to being able to download the videos.

Cons:

The new interface does not have the e-mail a video option like the old interface had. I am a frequent user of e-mailing the video directly from the site to the supervisors so they can review.

Safe Driver Review

Comments: The overall experience has been excellent and our overall costs associated with MVA has decreased by 600%

Pros:

This software has allowed us to concentrate on driver's who require additional training and remediation of poor behaviors. It also allows us to recognize high performing drivers.

Cons:

We do not have any cons associated with the product.

Drive Camera

Pros:

What I like about the Drive Cam was the ability to pull the SD card and verify what my driver was doing on the road. I liked that I could check and verify accidents that may have happened and the fact that I could check and see if a complaint came in on the actions of the driver to see if the claims were false or accurate.

Cons:

What I didnt like is the SD card has to be replaced frequently to ensure it works. I had times I Would check and The SD card would not even work. I am assuming that maybe it overheated due to the defroster in winter or the heat in summer.

Lytx experience

Pros:

Lytx has a great system. The product is very easy to use. It is simple and it works. Great to have them as a vendor.

Cons:

Product is great nothing but good things to say.