Yotpo

Yotpo : Make your product reviewed and get true analysis.

Comments: One of the things that really sets Yotpo apart is their commitment to staying up-to-date with the latest trends and technologies. They regularly update their product, so you can be confident that you're always using the most cutting-edge tools available.

Pros:

Yotpo is a standout review app that truly takes things to the next level. With a wide range of features designed to support both onsite and offsite strategies, it's clear that this product is built with the needs of businesses in mind.

Cons:

Be aware of the fake reviews, you can understand them very easily.

a great solution for onsite and integration with PPC Shopping ads

Comments: We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options

Pros:

works great, clean interface, integration with other software and services

Cons:

A lot of options to scroll through and pricy compared to previous solution

Not suitable for small business owners

Pros:

It's easy to use and doesn't need much hands-on.

Cons:

Most of its feature are locked between different tiers, a weird business model for a modern SaaS platform. The main reason for writing this review is that they lure you as a user, to select higher tiers to be able to use these functions and/or features. For example, the plan I picked include coupons functionality. Its use include to send out coupons to customers in order to get them to review products and give them a rebate if they do so. Something I thought was great. However, the one feature I wanted to use with coupons was locked behind a different plan (tier). Something which was not indicated on their comparison. I signed up, only to realize this. I asked for a refund and Yotpo decided that I was not eligible for a refund due to that this information was listed on a whole different page? How is that a valid reason? Include such information in the comparison list. There's nothing that indicates that the feature listed can be behind a different paywall. Another bad feature is the localization. For example; they capitalize every word even in languages that doesn't do that so the UX looks really weird in a language which is not English.

Tracking Reviews Made Easy!

Comments: I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well.

Pros:

This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.

Cons:

I wish there was a way to custimize my reveiw emails a little more.

Love the new widget upgrades!

Pros:

I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice!

Cons:

I do wish it was a bit less expensive but I also feel it is worth it.

Valuable for ECommerce

Comments: I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images.

Pros:

I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience.

Cons:

There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally.

Yotpo review

Pros:

Yotpo is very easy to use and install, its features are very interesting and its user interface is excellent.

Cons:

No drawbacks, but I'd have liked it to be cheaper in terms of price

Ease of use

Comments: Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall experience has been wonderful.

Pros:

The integration and use of Yotpo has been impactful for my small Business and extremely easy to use. I would recommend anyone to use Yotpo to gain customer reviews and confidence in products.

Cons:

I would like to export my reviews from Yotpo to Google but I have been having trouble doing so, An easier export would be desirable but not sure if at all possible.

Yotpo Does Its Job

Comments: I highly recommend you add the app and give it a try. Works well for product reviews and ratings.

Pros:

Its likely the best review widget available particularly for Shopify. Many different plans are available and the functionailty is superior to other competitors. Support is second to none.

Cons:

There is nothing to not like to be honest.

You get what you pay for

Comments: No complaints!

Pros:

It's probably the most full featured solution available. I had a client that used Yotpo on BigCommmerce and loved it, but wasn't thrilled about the price. He tried several other programs such as Stamped.io and nothing really compared to Yotpo. In the end, he went back to Yotpo because it's worth the price tag.

Cons:

It can be quite pricey for larger retailers.

Seamless & Satisfied

Pros:

The best feature about Yotpo is it's seamless features that are simply easy to use. They are perfect for beginning users as well as advanced features. Automation features are key with any business owners, but especially with small business owners where the main person wears many hats.

Cons:

Nothing that I can think of at this time. All features are A+

Don't look any further!

Pros:

Running my cosmetic business requires that I show up as close as I can to the customer and SMS allows me to do that! I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign planning and templates!

Cons:

I have no feedback in this area, my needs are being met with this app!

Great service

Comments: very pleased

Pros:

it was easy to set up. it publishes automatically.

Cons:

I have not come across anything I do not like about it yet.

Yotpo

Pros:

Yotpo was a huge help in making our loyalty program user-friendly and easy to understand or coach. Very customizable as well.

Cons:

No complaints! It has everything we needed in the moment.

Yotpo has been essentual for our company

Comments: Customer service is amazing. They have gone onto our shopify site for us and any issues we have had.

Pros:

I love how easy it is for our company to use yotpo. It's not something that I need to think about daily because the system runs so smooth.

Cons:

It is a little pricey to be able to share reviews across platforms. We had to upgrade our package three fold to get this feature.

Yotpo Provided Brand Credibility

Comments: Yotpo gave credibility to our brand. We were using a generic review solution previously. While we did have some reviews, we weren't collecting new reviews very quickly and the overall format of them didn't provide any sort of confidence to potential customers that they were legitimate reviews. Yotpo immediately improved our review collection rate and gave new potential customers that these were reviews from real golfers who had been using our product.

Pros:

The best thing about Yotpo is it works really well no matter how much time and attention I give it every day. It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving. However, if I'm overwhelmed with other work, then I don't HAVE to log in and check things. Yotpo just works.

Cons:

It's not inexpensive, but it's definitely worth the money. I had to "go to bat" in order for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no question that Yotpo provides a big boost to our brand, user experience, SEO, and advertising.

Great Platform Overall

Comments: Overall, the platform has been pretty great. Our biggest gripe would be in the pricing. As a small business it is incredibly hard to have all of the important things (like a review platform) we need to be successful and also drive the kind of revenue we need to be sustainable. Every service costs money and it adds up quick. Most services are not small business focused as they get a lot more money from enterprise packages, which is unfortunate us little guys. Yotpo does offer growth packages, but they ramp up in price really quickly.

Pros:

Reviews are incredibly important and Yotpo is a great platform to deliver them. They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit. Support has always been quick and helpful. They are a Google reviews partner, which is important to us.

Cons:

The interface could be easier to navigate. The price is pretty high, but going cheaper means you may not get a platform that people know and trust.

Good Software, Poor Communication and Help

Comments: Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a dedicated team to figure out implementation, this can be a real arduous process to set up. Also, the customer support/reps are not knowledgeable.

Pros:

The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.

Cons:

Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.

Dishonesty can do damage to your business

Comments: If you want customers to trust you, I would recommend you stay away from using Yotpo.

Pros:

Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.

Cons:

The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.

Delivers reviews, easy to use!

Comments: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Pros:

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons:

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Great tool for growing and managing reviews

Comments: Our overall experience using Yotpo has been great. It has helped us to engage our customers, collect nearly 500 reviews, and showcase them to help drive future purchases.

Pros:

The Yotpo platform is easy to use, and makes collecting and managing reviews pretty seamless. I also love how our Yotpo account manager makes improvement suggestions, and offers to implement them on our behalf. The support team at Yotpo is also very helpful, especially for a SMB like ours that doesn't always have a developer available to make a change. They are quick to reply and incredibly helpful in implementing changes.

Cons:

I wish it were easier to customize aesthetic without requiring developer or support assistance.

User-Generated Content Made Simple with Yotpo!

Comments: The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not only did our reviews show the popularity of our products, but many customers wrote detailed stories of how they connected deeply to their product. This added another dimension to the product page! Through Yotpo, we were also able to search through all of the reviews and add our favorites to landing pages, post-sale emails and social media posts. This user-generated content built trust with our customers and enabled us to show off how relational our company was! The platform is easy to use and the appearance can be modified to fit seamlessly with your website theme. Automated and customizable emails make it easy to gather reviews for your website, and you can choose which ones are displayed on your website. Simple - and worth every dollar!

Pros:

Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

Cons:

The search function within the back end is faulty sometimes.

YOTPO for a small Clothing retailer

Comments: YOTPO really helps build customer trust for my store and thus aids conversion rate. The carousel in particular is very visual and easy for users to quickly view, with comments and pics

Pros:

Very visual and easy to implement with my Shopify store. You can customise to match branding when you pay a higher monthly fee. Review emails are easy to set up. Review carousel is very visual and looks good on website.

Cons:

Certain features add to the monthly cost. Javascript can slow down website, so i have experimented as to where to display certain features on the page.

Yotpo - An amazing review platform that you really should check out

Pros:

We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

Cons:

Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

Great integration with Shopify

Pros:

We recently switched over our ecommerce to Shopify and with it added Yotpo to our integrations to collect reviews. I love the automation and the ease of set-up for basic review collection (and that we were able to send an initial manual-request to previous customers) as well as the straight-forward dashboard for review moderation.

Cons:

It is rather frustrating how many of the features are blocked behind certain tiers and payment levels -- have sometimes run into something I thought we'd be able to use (like integration with Klaviyo or Q&A) that are not available to us unless we spring for a higher payment level -- and given our order volume right now it isn't an upgrade that makes sense at this time. I also wish more customer service was available at the lower tiers - the chat box has only been moderately helpful when I've utilized it for troubleshooting.