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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mark
Mark
Head of Digital in UK
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

D365 transformed our UK non-profit.

5.0 4 months ago

Comments: Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.

Pros:

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Cons:

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

never
Accountant in South Africa
Accounting Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365

5.0 2 months ago

Comments: l have used Dynamics for the past 2 years and it's been good for both planning and decision making

Pros:

Dynamics 356 pros are its a tool that carters for business Marketing Accounting

Cons:

in Accounting the costing part is less focused

Santiago
Manager in Argentina
Electrical/Electronic Manufacturing, Self Employed
Used the Software for: 1+ year
Reviewer Source

Don't even try if you don't have experience

3.0 2 months ago New

Comments: Get someone do the integration or shift to a 100%CRM company

Pros:

Microsoft suite included and integration with overall company

Cons:

Very dificult integration. Updates and migrations destroy all the work done

Regan
Director in Australia
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Ever Improving Dynamics

5.0 3 months ago

Comments: I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be.

Pros:

Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.

Cons:

The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.

rachid
business development manager in France
Chemicals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Tool For professionals

5.0 last month New

Comments: great experience over all. the best tool for professionals

Pros:

Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration.

Cons:

One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose.

Mary
President in US
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product...

5.0 4 weeks ago New

Pros:

What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration.

Cons:

The occasional complexity in setup and customization can be a slight drawback.

Peter
IT Manager in UK
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Dynamics First Baby Steps

4.0 2 months ago New

Comments: Slow learning curve at the start but once you grasp the basics then everything else is a bonus

Pros:

Multiple different departmental CRM capabilities which is a leading CRM brand across the industry

Cons:

Can be very complex to configure especially if it involves power automate flows

Deborah
Administrative Assistant in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Dynamics 365 has it all

5.0 2 months ago New

Comments: I would not use anything else besides Dynamics 365

Pros:

Dynamics 365 is all in one package. Dynamic 365 has everything you need and more

Cons:

The price was very steep in the beginning.

Leonardo
Management Accountant in UK
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Comprehensive Dynamics 365 Review: Integration, Customization, and Efficiency

5.0 4 weeks ago New

Comments: Dynamics 365 is like having a Swiss Army knife for business management. It's packed with tools for everything from sales and customer service to finance and operations.

Pros:

Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive.

Cons:

The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems.

Nazim
Customer Relations Manager in Türkiye
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Dynamics Super program

5.0 2 months ago New

Comments: I use it every day. All our records are archived in this program. I use almost every feature and love it.

Pros:

I use it for our customer relations experience. I am very happy

Cons:

Sometimes it slows down. When I want to pull a report

David
Sale manager in South Africa
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Dynamics 365 Business Analyst

5.0 9 months ago

Comments: Overall, its flexibility, functionality, and alignment with Microsoft's ecosystem make it a popular choice for organizations looking to streamline their operations and improve productivity.

Pros:

Overall, Dynamics 365's integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation.Providing a unified experience and enabling users to leverage familiar tools and workflows.

Cons:

While Dynamics 365 is a powerful and versatile a wider range of organizations.Compatibility issues or limitations when trying to connect with external systems.

Linus
Marketing Director in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Competent Support for Business Operations.

5.0 6 months ago

Comments: Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros:

Dynamics 365 has valid and focused operational options, and this resolves all the business demands. Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons:

Dynamics 365 is timely, with no operational defect from the vendor.

Dolores
Teacher in Philippines
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing Dynamics 365

5.0 7 months ago

Comments: Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts.

Pros:

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

Cons:

Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

ROSA ARLEIA
GERENTE in Brazil
Printing, Self Employed
Used the Software for: Free Trial
Reviewer Source

Dynamics 365: Transforming Business with Efficiency and Innovation

5.0 6 months ago

Comments: Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to manage their operations efficiently.

Pros:

The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards

Cons:

For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging.

Verified Reviewer
Verified LinkedIn User
Market Research Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Empowering Efficiency and Growth

5.0 10 months ago

Comments: Dynamics 365 offers a comprehensive suite of tools that streamline business operations. Its seamless integration of CRM and ERP functionalities provides unparalleled efficiency. From sales and marketing to finance and customer service, Dynamics 365 centralizes data and empowers collaboration. With its user-friendly interface and customizable features, it's a game-changer for businesses aiming for growth and success.

Pros:

What I appreciate most about Dynamics 365 is its versatility and integration capabilities. It seamlessly combines CRM and ERP functionalities, allowing businesses to streamline processes across departments. The customizable features and user-friendly interface make it adaptable to various business needs, empowering organizations to optimize operations and drive growth effectively.

Cons:

One aspect that could be improved in Dynamics 365 is the complexity of customization for users without technical expertise. While it offers extensive customization options, navigating these features can be challenging for beginners. Simplifying the customization process or providing more user-friendly guides could enhance the platform's accessibility and usability.

Eva
business process analyst in Estonia
Oil & Energy, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A powerful tool that is a necessity in many cases for a CRM product

4.0 3 months ago

Comments: A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different

Pros:

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

Cons:

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Mohammed Abdul
Strategy Advisor in UK
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Dynamic indeed!

5.0 8 months ago

Pros:

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

Cons:

One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.

Jayed
Executive Assistant in India
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Dynamics 365 stands as a solid choice for all individuals.

5.0 10 months ago

Comments: Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother.

Pros:

Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success.

Cons:

Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity.

Verified Reviewer
Verified LinkedIn User
Human Resources, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Empowering Growth with a Microsoft-Friendly CRM Tool

5.0 5 months ago

Comments: It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience.

Pros:

Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.

Cons:

It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.

Tayeb
CEO in Canada
Design, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great to manage online orders.

5.0 9 months ago

Comments: Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens.

Pros:

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization. - Available on mobile for a quick view on the go

Cons:

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded. - Mobile app is good but limited. - Requires opening a browser to access integrated services.

Anwar
Senior Ecommerce Technical Specialist in UK
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamic 365 Review

4.0 2 months ago

Comments: Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly

Pros:

Its great that you can hold all customer information - and the various places the information is held is easily accessable

Cons:

Generating reports can take a little longer to do

Cátia
ServiceNow Consultor in Portugal
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Comprehensive and Powerful

5.0 3 months ago

Comments: Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses.

Pros:

All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments.

Cons:

The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively.

Mary E
Mary E
Assistant Project Manage in US
Verified LinkedIn User
Insurance Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

CRM management and much more.

4.0 8 months ago

Comments: Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation.

Pros:

The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams.

Cons:

- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools.

Joseph
Admin in United Arab Emirates
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Streamlining Business Operations with Dynamics 365

5.0 10 months ago

Comments: In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration capabilities, intelligent features, and scalability have enabled us to streamline our operations, drive growth, and deliver value to our customers. If you're looking for a comprehensive solution to elevate your business to the next level, Dynamics 365 is the way to go. Highly recommended.

Pros:

One of the standout features of Dynamics 365 is its flexibility. The modular nature of the platform allows us to tailor our solution to fit our specific needs, whether it's managing sales pipelines, optimizing supply chain processes, or enhancing customer service interactions. The ability to choose and customize the modules that best suit our requirements has been instrumental in boosting efficiency and productivity across our organization.

Cons:

Complexity of Setup: While Dynamics 365 offers extensive customization options, setting up the platform to align perfectly with specific business needs can be complex and time-consuming. Businesses may require dedicated resources or external consultants to configure the system effectively.

mohameed
seo in Egypt
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

It is considered the most important program for work dynamics, communication, and linking between customers and means of communication

5.0 last year

Comments: I have succeeded in establishing a large communication base and comprehensive marketing for multiple products and different accounts, which has helped publish a large number of posts for us in various fields.

Pros:

Ease and ease of connecting communication programs, Internet data, and browsing

Cons:

Work on saving expired records and re-linking them to new accounts, although this is not required most of the time