EROAD

Great Customer Service

Comments: Install was painless, If you do not need the navigate to function this is the software to use.

Pros:

ELD works great. We moved from Reveal/Fleetmtics and have been very happy with the ease of use. Very good customer service, one five minute call gets you what ever you need.

Cons:

We use Geofencing with Reveal Fleetmatics. I would love for Eroad to use Google maps, and have a navigate to feature. We would ditch Reveal asap if Eroad would offer this option. Currently I am using 2 systems since I can't get what I need from one or the other.

Loss of excellence

Comments: Used to be great! Now really hard to reach customer service. Lots of hold time, dropped calls and people not knowledgeable of their own product.

Pros:

Point and click compliance. Great for logs and weight mile taxes

Cons:

New reporting system missing items and a lot less user friendly. No longer as accurate as it was before the last "upgrade"

EROAD Review

Comments: Overall the device works really well, the internal support when we have a device issue is great. You do have a very solid team. But, we have a huge issue on the accounting and billing side of the business. The response to our billing questions/issues is just not there. It's completely opposite of what we have dealt with on the device/service side. We have had issues from 9/17 that have not been resolved. We would like to have a dedicated internal support person that we can go to with issues that we know are going to get solved in a timely matter. We fill that some of our issues are easily fixable but are not getting done for some reason. Overall the device is great but the support on the billing/accounting side is the opposite.

Pros:

Ease of use, functionality, easy to edit logs

Cons:

GPS/Cell Service - most of our unidentified drive time is less than 5 seconds. Some are not even truck movement (zero seconds)

pros and cons

Pros:

- stand alone unit not a phone app - easy to use---good quality---great user manuals - very helpful support on the phone or emails however most of the stuff I have contacted them on was not able to be explained or was not option to fix or modify -----RAN out of space in the "cons" box - so heres a few more-------- - I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny unless you have tiny fingers - the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer

Cons:

- logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to change this setting-( I can see where if it was a big company and some other driver might jump in a company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have used in the past didn't do this - not able to customize anything for owner operator use or to make changes to things - limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always have to type all info in-- other companies ELD's have had more "tab" options - deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are running multiple stops and BOL's it is annoying - my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled - all of the issues listed above were either something no one knew how to fix or have answers for and/or there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to have for certain "duty reasons" ----- The "depot is easy to use on my laptop or ipad or iphone ----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really like the unit- I just wish it was more customizable to a companies wants or needs and larger

ERoad Ehubo and Total Tax package

Comments: I love the IFTA and IRP reporting. I love the fuel mileage tracking. I like how the Ehubo counts down the time I have available before a break or the end of the day as I drive. When I first got the unit, I needed help getting things set up. Customer service was excellent. Even before the sale, the sales rep, was nice and friendly. Not pushy at all.

Pros:

The hardware installation was pretty painless. The Ehubo driver interface is very easy to use, after you learn about it. Minimal input is needed on a daily basis to use the device. Features and details are easy to access and use if you need any deeper information. The online backroom software is extremely detailed. Lots of information at my fingertips.

Cons:

Backroom software is maybe a little clunky. I don't use it a lot, so it sometimes is hard to follow the menu layout.

Once you are in a contract they don't care about keeping you happy

Comments: The device functions good. But you will be forced to upgrade and will double charged every opportunity they have

Pros:

gps tracking and real time information.

Cons:

There were a lot of complicated steps that weren't necessary

Best mix of features, ease of use and cost.

Pros:

- Easy to install - I'd argue almost anyone could install the units. They are easy to configure once installed and start to - Value added features - from the tools to assist in IFTA and IRP filing, fleet expiration and maintenance tracking and DVIR automation you get a lot of features that other providers charge as individual add-ons or simply don't offer. -Easy to use - Drivers love the simplicity, makes their job easy -Hardware included and warrantied- While you can purchase outright, their pricing is competitive to the point you don't need to which helps to ensure you will always have working compliant units.

Cons:

-Initial assignment of units to equipment could be streamlined, instead of going to one screen and setting up the units assigned to the vehicle there are two separate menus. This could easily be remedied though. - No import functionality for driver info for smaller fleets. -Can't freeze service if you have a few unused units. (This probably isn't unusual across vendors but would be nice)

Eroad Review

Pros:

The integrated tax/miles tracking. The Ehub is easy to use.

Cons:

In order to update a a fuel stop I missed, I have to upload a spreadsheet into the website.

Say NO to OmniTracs

Pros:

The software and people that work for EROAD are SO beyond friendly. We switched over from Omnitracs to Eroad and the difference between the two companies are amazing. We are paying less a month and the services are incredible and easy to use.

Cons:

When we first got them it only gave us three options on the actual ELD so I had to go into the computer to change it. I also must say that the Omnitracs logs were much easier to edit than EROAD.

Excellent Product, Excellent Service

Comments: IFTA reporting

Pros:

It meets all of the needs we have and more.

Cons:

Didn't need all the features but had to pay for them to get what I needed.

Best product we've tested and used

Comments: My company has been on the "E-Log" system for 4 years now in one platform or another, and tested and signed on to various different companies in those 4 years. ERoad was recommended to us by our DOT Compliance Company, and we couldn't be happier. Ease of use for the driver, and prompt support when an issue arises make for a painless DOT Compliance.

Pros:

The ease of use for the driver Great support team

Cons:

The clearing of erroneous violations is time consuming, and requires drivers participation to complete the resolution. I believe this is mandated by the DOT, so not sure if that can be changed.

EROAD customer

Pros:

This is the 3rd software company I have used at UDP. EROAD is by far the easiest to use and the most useful one I have used. The customer support is second to none. Our ROI with idle savings and the ability to track driving habits and insure our drivers are operating safely is well worth the money. Our drivers like the score card so they can see their score and it creates competition among our drivers. Very good and useful tool all the way around. The E-DVIR are greatly simplified the process also.

Cons:

I have not had a negative experience with the software yet.

MW SUTTON LLC

Comments: WE HAVE A FEW THINGS BUT MOST OF ALL THE ONLY PROBLEMS WE HAVE HAD HAS BEEN WITH BILLING/ INVOICING. IT IS VERY ERRATIC AND IT DOES NOT BREAK DOWN CHARGES THOROUGHLY IT IS A PROBLEM. i HAVE SENT MY CONCERNS MULTIPLE TIME TO EROAD ACCOUNTING.

Pros:

EASY TO USE AND HAS HELPED WITH EFFICIENCY ADMINISTRATIVELY. CUSTOMER SERVICE HAS BEEN EXTRAORDINARY AND I USE THE HELP WINDOW FOR THE LIVE CHAT ALL THE TIME.

Cons:

USES ALOT OF DATA FROM OUR PHONES AND TABLETS REMOTELY. ALSO WE NEED TO BE ABLE TO MAKE LONGER REMARKS ON THE DRIVER LOGS. ALSO I WOULD LIKE THE LOG TOTALS TO SHOW FOR A RUNNING WEEK ON EACH DAY LIKE KEEP TRUCKING DOES. I COULD SHOW SOME ONE IF THEY WOULD LIKE TO CONTACT ME. FOR PAYROLL AND TIME CARDS IT WOULD HELP.

EROAD Review

Comments: Fuel Reports,

Pros:

It is great for tracking the units, and for report keeping

Cons:

The messaging system is not the best, you do not know who is sending you messages just the truck number it is sent from. The EROAD unit it the truck is not very user friendly for writing up defects and communicating back and forth. There are many steps and it is difficult for the drivers to locate the accurate information.

Best Eas of Use

Pros:

This system is the best that i have used since ELD have been on the market. EROAD has been superior from the sales to customer service. Any issues that may arrive I recieve a prompt response from my account manager. In the event my account manager is out, there is not a problem with contacting upper management for assistance.

Cons:

I wish that the company can allow the end user to create our own reports instead of using cookie cutter report.

Eroad Review

Comments: Overall, I am pleased with EROAD and will continue to use this product.

Pros:

I like that I can track a driver, real time. I can see the speed that they are driving, direction, etc.. This is a local company here in Oregon and I definitely support that!

Cons:

Some areas are not so user friendly. In some instances, I need to back track a driver and am not able to do so by clicking on that specific driver.

Great for Oregon based companies

Pros:

I like the way it integrated with ODOT tax reporting and WMT/RUAF filing

Cons:

It doesn't support multiple Oregon accounts

could be bett

Pros:

I like how easy it is to track a truck to find it quick

Cons:

I feel this program isn't as user friendly as it could be. I think one thing that would make it way better is if I could click on a truck and have something to click to see the logs of the person that is logged into the truck. way to many clicks that could be eliminated by adding that feature and I feel would help any dispatcher using it.

Not worth the money

Comments: Our company is looking for a replacement company

Pros:

The GPS appears to work as it should.

Cons:

Inability to contact support or a person directly, the length of required contract and cost of the service with the contact, to many features making the system complicated and making adjustment to logs is difficult to use for users and administration.

Great features at a great price

Pros:

This is far superior to most products on the market, especially compared to the "self serve" driver apps and "no monthly fee" gimmicks out there. We consider this a one stop shop for not only compliance but for driver management and planning.

Cons:

The only complaint I have is that the portal will kick a user out after a duration of time due to inactivity.

Much more than just elogs

Comments: Overall experience from has been great with the exception of a few billing problems that were not resolved in a timely manner.

Pros:

Website is very easy to navigate. There are many useful reporting tools within the system. The units themselves in the trucks are quick and easy to use.

Cons:

It's not huge but I've seen a variance in our miles comparison between actual hub and what the system reads.

Very pleased with E-Road

Comments: My overall experience with E-Road has been a good one.

Pros:

What i like about this software is how easy it is to use and navigate through the software.

Cons:

Not really much to dis like. you guys have put together a nice program!

Great Product

Comments: Np problems we had Verizon and had nothing but problems, with Eroad all the problems went away.
Great [eo[le to work with.

Pros:

it is driver friendly no lost contections

Cons:

We need more reports to view on issue of driver hours recap

User Friendly

Comments: Eroad has been great. Susan and Heather are appreciated more than they know!

Pros:

The thing I liked most about this software was switching over from PeopleNet and getting all the positive feedback from our drivers. They love Eroad. It's user friendly and self explanatory.

Cons:

Install Wizard after installing Ehubo in Volvo's

Easy to use, Misled by the salesman

Pros:

This is easy to use and for the most part there has been no complaining by the drivers where as the previous company we used it was constant complaints!

Cons:

I don't like how you can't edit yard move and personal convence. My guy got stuck on yard move for an entire weekend and I couldn't put him off duty. The salesman made a lot of promises that weren't true and didn't hold up their end of the deal