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Canopy
What Is Canopy?
Canopy is the leading remote monitoring and management (RMM) platform for complex hardware solutions like kiosks, POS systems, digital displays, security systems, and other IoT devices.
Canopy helps technical teams responsible for supporting and maintaining these smart devices streamline activities like remote troubleshooting, software updates, device configuration and onboarding, and uptime & performance reporting.
Who Uses Canopy?
Technical teams responsible for supporting and maintaining large deployments of smart hardware. We help streamline NOC operations and minimize downtime.
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Reviews of Canopy
API Integration Made Easy
Comments: For my job role, the experience with Canopy and Banyan Hills has been positive and insightful.
Pros:
I am on the deployment and end user support side of the Canopy product. It integrates with our software to provide real-time and historical monitoring data for various customers. The setup is fairly seamless for our particular case.
Cons:
At times, the API integration leads us wondering whether data inconsistencies or outages are on our end (with the customer PC) or on data not being received or the server down on Banyan's end. Thankfully, the team at Banyan is responsive and great to work with.
Banyan Hills Technologies Response
last year
Miles, We're delighted to see your positive feedback on Canopy's API integration and the ease it brings to remotely monitoring, managing, and supporting electronic manufacturing devices. It's great to know our real-time and historical monitoring data capabilities are aligning well with your needs and that you've found the setup process to be seamless. We understand the challenges that can arise with API data inconsistencies. Our team is committed to providing responsive support and we're glad that our service has been a positive aspect of experience with Canopy. Thank you for sharing the reasons for your switch to Canopy and the benefits it has brought to your work. We appreciate your recommendation and look forward to continuing our successful partnership. Warm regards, The Canopy Team
Very useful tool, highlyl recommended
Comments: I've really enjoyed dealing with [sensitive content hidden]. The entire team is fantastic.
Pros:
The ability to see specific information about our machines is very convenient. We are very happy with our ability to see our machines in real time and communicate issues to our customers.
Cons:
The interface is a bit slow, due to the amount of data captured and stored. Trying to find information within our syslog is painful.
Banyan Hills Technologies Response
last year
Jonathan, thank you for your enthusiastic review and recommendation! It's fantastic to know that Canopy is providing the specific, real-time machine health insights that your healthcare IoT device business needs. We're delighted that our remote monitoring and management features align perfectly with your needs. Also, it's great to hear that your interactions with our Support and Customer Success Teams have been so positive. We value your trust and support over the years and look forward to continuing to serve you. Warmest regards, The Canopy Team
User aspect
Comments: Much better used to run slow but now it’s smooth.
Pros:
The ability to get most of the information from one site
Cons:
It’s can be confusing when trying to filter for a device and or a url. It’s under separate tabs
Banyan Hills Technologies Response
last year
Thank you for your review and for highlighting Canopy's centralized information access. We're glad to hear the performance improvements have made your experience smoother. Your feedback on the filtering process is invaluable as we are always focused on making it more intuitive. We appreciate your continued use and look forward to further enhancing your experience! Best wishes, The Canopy Team
Canopy Review
Comments: My Overall experience has been good - I haven't done a lot with the help desk option but plan on using the support desk more often
Pros:
The GUI Interface and ease of navigation on Dashboard
Cons:
Finding the different options to select on the Dashboard when configuring
Banyan Hills Technologies Response
last year
Thank you for the 5 star review of the Canopy RMM platform! We're delighted that our user-friendly dashboard and the automated task workflows hit the mark for you. We appreciate your feedback on initial configuration and setup —it's a priority for us and we have some upcoming enhancements for release in our pipeline. Here's to a continued great experience with Canopy! Warm regards, The Canopy Team
Rules based AML reporting
Comments: Canopy was very easy to work with throughout the scoping and configuration process.
Pros:
Canopy's ability to ingest large batched of data and apply business rules is unparalleled among industry AML providers who tend to focus only on real-time transaction monitoring.
Cons:
The integration was seamless. No issues.
Banyan Hills Technologies Response
last year
Steve, We're honored to receive your review and a perfect score across every aspect of our product. It's particularly rewarding to hear that Canopy's data ingestion and flexible integration capabilities are working for you. Thank you for trusting Canopy's RMM platform to support your devices, and we look forward to our continued collaboration. Warm regards, The Canopy Team
Very well architected software that does the job!
Pros:
Allow to track devices, nicely integrated where device communication can be monitored.Allow to perform minor updates to those devices easily.
Cons:
The log search mechanism is very slow. Amount of log could be a contributing factor but still the system should be designed to search the log easily (how search enginees have large amount of data but thier search is super fast).
Banyan Hills Technologies Response
last year
Thank you, Bhavin, for your valuable review and high rating. It's wonderful to know that Canopy's device tracking capabilities and smooth integration are meeting your needs effectively, and that you're finding device software updates to be a breeze. We hear your feedback on the log search speed and are actively working to enhance this feature for faster and more efficient searches. Your insights are crucial to our ongoing efforts to improve. We're grateful for your recommendation of our RMM platform and are here to ensure Canopy continues to serve your business effectively. Best regards, The Canopy Team
Canopy Review
Comments: I enjoy Canopy and it is working well for us.
Pros:
I like Canopy as I can see the health and status of our machines in real time.
Cons:
The website is sometimes confusing to find the infomartion you need easily.
Banyan Hills Technologies Response
last year
Janet, Thank you for sharing your thoughts on Canopy. We're delighted that our RMM solution provides you with clear, real-time insights into your devices' health, aiding in efficient device management and minimizing downtime. Your feedback is very helpful, and we're constantly looking for ways to simplify navigation to ensure key information is at your fingertips. We're so pleased that Canopy is working well for you and your technical network and device operations team. Warm regards, The Canopy Team
First Review of Canopy
Pros:
Excellent remote diagnostic & repair tool
Cons:
Even though the product is very useful remote diagnostic tool is not so user friendly.
Banyan Hills Technologies Response
last year
Thank you for your five-star review! We're thrilled to hear that you find Canopy an excellent RMM tool for remote diagnostics and remote repairs. We're committed to delivering top-notch solutions and your positive experience motivates us to keep improving. Thanks for choosing Canopy! Best, The Canopy Team
Leaf
Pros:
Leaf-enabled units are communicating properly on Canopy.
Cons:
Need to wait 5-10 seconds for the enable/disable leaf command prompt to appear via Linux.
Banyan Hills Technologies Response
last year
Calvin, Thank you for the excellent review and for sharing your positive experience using Canopy as an RMM tool for Linux-based device deployments. We're pleased to hear that your units are communicating effectively into our RMM platform. It's great to know that Canopy's compatibility with Linux is serving you well, despite the slight wait time for command prompts. We're continually working to streamline every interaction, and your feedback is vital in this process. Thank you for choosing Canopy and for your 5-star recommendation! Best regards, The Canopy Team
