Referral Rock Reviews

Great additional to our tech stack

Comments: Both the sales rep and my account manager have been excellent!

Pros:

Referral Rock's Hubspot connection is unlike anything on the market that I've seen (at this price point).

Cons:

Documentation for setup could be improved. The resources center is dense, but I really needed more resources and a clear "how to" documentation to get going faster and smoother.

Referral Rock:

Comments: I really enjoyed my experience with Referral Rock to date. [sensitive content hidden]l was on it from the get go and really helped us develop a member portal that met all of our needs. Will be highly recommending Referral Rock to other attorneys.

Pros:

I really enjoyed how quick the onboarding was and the customer support I got from [sensitive content hidden].

Cons:

I think it needs to have better referral form fields and allow for more customization for businesses like ours that are just doing B2B marketing.

Software Feels Like It's In Development Phase

Comments: I feel like I'm trial testing an affiliate software that's not quite ready to launch. There's glitches and broken functionality everywhere. It will likely work for what we're hoping to do, but I'm disapointed in the overall experience.

Pros:

I interviewed a lot of referral softwares before going with this one and am relatively happy with my choice. It has good features for the price point. The sales team was helpful and awesome. In general, it probably will work for our purposes. That being said, it falls short of the professionalism and "finished" product I was hoping for.

Cons:

I feel like this software is a bit antequated in the design and is overall in development stage. There are several places where functionality just isn't quite seamless - I can ALMOST do what I need to do, but not quite. Features such as limited custom fields, awkward formatting, lacking conversion script instructions, etc made the set up process frustrating. I switched to this software so I wouldn't have to take so many shortcuts with our referral program and I feel like I'm having to hack my way into getting it to do what I need it to do. I've submitted over 20 feature requests since starting to use the software just a week ago. We'll see if they make adjustments as we go on.

Excellent person-to-person referral platform

Comments: It's been very easy and great support. We launched it and are very happy so far.

Pros:

No app to install. Easy to set up and use once it was up and running.

Cons:

Would like an easier way for our members to get to their portal with their phone. Some solution so they can pop to their portal and send a referral text on the fly. Also, would love to see campaigns that allow members to compete with others with First name and last name initial. Kind of a barometer of how others are doing with referrals against other members for a specific period of time. Kind of like how sales teams compete internally to build strong marketing campaigns.

RR is great for syncing with a HubSpot CRM

Comments: RR support has been great. Our support person has answered all questions in a quick and timely manner and has really been able to help us make changes and understand how to use

Pros:

As an admin, RR is great for managing and tracking referrals and affiliate data. I enjoy being able to keep up with all details in real-time and seeing referrals come in for our affiliates. As an affiliate, I enjoy the features RR offers when allowing me to see my referral data and all info I need to be a successful affiliate right on my dashboard as soon as I log in to the portal.

Cons:

As an admin, RR is very difficult to navigate. I struggled to understand where to find settings changes, how to set up the program and save edits I made to our program, among other things. The different options RR offers are great, but I found it extremely difficult to navigate and understand as a potential first-time affiliate admin user.

Loved using Referral Rock, Great Integration with HubSpot

Comments: We've loved our experience with Referral Rock! The implementation team is very helpful and our specialist, [sensitive content hidden], is super responsive and willing to help. She didn't overwhelm us with emails or resources, but we always knew we could go to her with any questions. Overall, a really great experience and we definitely recommend!

Pros:

We needed an easy-to-use affiliate management and payout software that integrated seamlessly with our CRM, HubSpot. We've loved our experience so far and it's been easy for our affiliates to use!

Cons:

Because we are new to the system, it's sometimes hard to find the settings we're looking for within the system. Also, I wish it were possible for our affiliates to update all of their personal info in their account settings (such as email and Paypal address). Other than that, we are loving it!

Referral Rock is the perfect plug-in-play for Affiliates

Comments: Our onboarding specialist, [sensitive content hidden], was a great guide as we quickly moved through the milestones to launch. He and the support team are very quick to respond to any question or concerns that comes up. I would highly recommend Referral Rock for any reward program you are launching.

Pros:

We had a very tight timeline as our previous vendor-partner was not able to meet our needs based on our agreed upon deadline and we were able to go live with our site with CRM integrations within 2 weeks! The customization capabilities was another key factor in our decision to move forward with Referral Rock.

Cons:

We have a handful of Affiliate Partners who are grandfathered in with separate terms than our current program and unfortunately there is a separate license at $75/mo for each program with different rewards so it's not economical for us to be able to use the program for all partners.

The Referral Jungle: An Onboarding Odyssey

Comments: Our overall experience with Referral Rock has been positive, largely due to[sensitive content hidden] exemplary onboarding process. The comprehensive, attentive, and responsive support provided throughout our integration phase played a pivotal role in smoothing our transition and maximizing the software's utility. Despite facing a steep learning curve due to the software's interface and grappling with the premium pricing, the onboarding experience significantly mitigated these challenges, setting a solid foundation for our ongoing use of the system.

Pros:

The acquisition of Referral Rock's software significantly enhanced our referral system, primarily due to the exceptional onboarding service spearheaded by professionals like [sensitive content hidden]. Furthermore, the transparent pricing model and the software's robust, reliable architecture have ensured consistent value.

Cons:

Despite the many advantages, the software's interface for setting up landing pages and emails is notably outdated and cumbersome, reminiscent of late 1990s technology. Additionally, the pricing strategy places it at the more expensive end of the market spectrum, posing a significant consideration for potential buyers.

New to Commission Based Referral Programs

Comments: Our account manager was amazing and greatly helped with onboarding / customization. He was available and responsive to all our questions. The program is quite powerful, automated and well developed. We are very satisfied!

Pros:

We chose Referral Rock for multiple reasons: 1) it integrated with Shopify and HubSpot, 2) the automation and management of payouts, 3) the personalized dashboard for each member.

Cons:

We have not used it long enough to fully capture the cons, however it is currently meeting our needs. The only features I wish were incorporated is the ability to customize / only offer certain rewards to specific members, and some method to indicate if a member has completed the W-9 process.

Robust Referral Program

Comments: Extremely positive; the Referral Rock working with our company has been amazing through the launching process and beyond.

Pros:

Straightforwardness of the platform, easy interface for company and members/referrals, reporting, onboarding and ongoing support.

Cons:

Not cons, but things that would be great if available in the future: more editing options for button order (and inclusion) on share widget/member dashboard, gathering more and more detailed information during member sign ups (full set of address fields), and more editing options on the referral landing page.

Customer for life

Comments: The experience has been phenomenal. I’m still amazed at how easy it is to use and how impactful it has been for our business.

Pros:

It’s extremely easy to use and distribute once up and running. The team at referral rock was with us each step of the way and made it seamless to get us going.

Cons:

We haven’t run into any challenges with the program or team.

It does what it says on the tin

Pros:

Pricing.Customer support and onboarding.

Cons:

Reward management is cumbersome, had to get support team involved to rename rewards.

Referral Rock Recommendation

Pros:

ease of onboarding, excellent customer service, logical portal design

Cons:

nothing - ease of onboarding was spectacular. [sensitive content hidden] was a great help

Referral Rock

Comments: Our business is complicated and is in a crucial transitioning phase. [sensitive content hidden] and the integration experts were able to help us strategize, suggest edits and test/incorporate our functions and were available to assist with all the questions we had.

Pros:

-the integration allows for automation through the referral journey-friendly staff-vast experienced in the referral world-incredibly cost efficient -tracking-member dashboards -customizable experience

Cons:

-formatting on registration/member pages when editing. Long-ish load times and changes to text were often difficult to incorporate. Needs more capable, user friendly formatting for ease of transferring text edits

Transformed our Referral Process

Comments: Overall, Referral Rock had a strong positive impact on our hiring process. Reduced a lot of additional tasks and streamlined the entire process.

Pros:

The overall functions and product have helped us streamline our referral process. Not only is it easy for the organisation to track and manage the referrals, but it also offers the referrers visibility and transparency. The options to issue rewards seamlessly also helped reduce a lot of time for our internal teams.

Cons:

I think there is some room for improvement to the user experience of the website. It can be slightly tricky to find your way around the website.

Exactly what EVERY software company should strive to be like!

Pros:

The list is extensive! Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract.

Cons:

The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Amazingly simple software to growing our referral network

Comments: Simplicity of rolling out a referral prgramme

Pros:

Simplicity, flexibility and customisation options. I really like to way everything is within one system

Easy to roll out

Comments: Good sold product but further flexibility on the rewards and automation would be great.Eg different types of rewards for different sales without needed multiple programs

Pros:

How easy it was to roll out and embed without any development

Cons:

Timezone support with limited in the UK could be better

Great functionality, very friendly and helpful support and good price

Comments: Excellent

Pros:

It does everything we need for our referral program. And also they are very good and knowledgeable people to interact with.

Cons:

Overall there was nothing vital missing. A couple of the things we liked were on the more expensive plan.

We have been working with Mica and the Referral Rock team and they are amazing!

Pros:

We have just launched our online dating business https://oneworlddating.com & are excited about having ReferralRock as our referral program. It is so easy to use and we look forward to seeing conversion results and new member sign ups. It was so easy to design and set up our own program. It looks amazing and there is a sticky link on every page that a member uses giving them a great opportunity to refer friends and earn points. Being able to create our own pop up design was also a great feature and make it so easy for members to jump right in and send off a referral without even having to leave The Referral Rock Customer success team is one of the best and they are there for you every step of the way.

This referral software is very intuitive to setup and on-boarding and very affordable

Comments: Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

Pros:

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

Cons:

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

A great tool!

Pros:

I was looking for a tool that could help launch a member referral program. This type of tool is often found in different sectors and not necessarily in the non-profit space, so I wasn't sure it would work as effectively as it does for say, ecommerce. I needed an inexpensive, plug-and-play solution and found referral rock. It has worked as advertised.

Cons:

It was not as intuitive to set the referral logic, but the rep on the customer success team was very helpful!

Great functionality and customer support

Pros:

- The number of functionalities and ability to capture data a different part of the funnel - The customer service is impeccable!

Cons:

- Branding the pages and website while not that difficult can be further optimized - Some of the pages can be access from several routes on the software which can be confusing, it can be optimized for easier navigation

An outstanding customer service

Comments: Referralrock has been incredibly supportive and responsive in order to adapt to our specific needs. I definitely recommend!

Customer service rep is great, the tool is too, just takes time to learn

Pros:

the email templates are easily editable and most updates can take under 5 minutes!

Cons:

the UI is a bit confusing in an unnecessary fashion