17 years helping Canadian businesses
choose better software
About Hotelogix
Hotelogix is a robust cloud-based Hotel Management System that offers next-gen capabilities needed by hotels to simplify reservations.
Easy reports , easy access to get the information.
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
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Filter reviews (246)
Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat
Comments: Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.
Pros:
On Request, Lot of new features have been developed on based on universal resolutions, As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data, So with help of API, these became possible, as per our requirement HX had supported us with best hospitality support. It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.
Cons:
we have seen blackout dates with multiple bugs & had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.
Hotelogix Response
6 years ago
Thanks, Chandraguptha for leaving a review. We are proud to be a part of Treebo¿s journey so far and look forward to the future interactions and thereby the development of our product. We value your suggestions :)
Alternatives Considered:
Functionality, Customer Service
Comments: This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.
Pros:
It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.
Cons:
There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.
absolute **SCRAP**
Comments:
I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points:
~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time!
~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms
~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button
I totally suggest you to avoid it unless you have a 3 rooms lodging
Pros:
Nothing
Cons:
all the above that i mentioned and a lot more
Hotelogix Response
8 years ago
Sincere apologies! We have addressed your concerns below -Image verification code is a security measure -Counter Selection: `already login¿ pops up for previous logins -Multiple user access is possible -`Opened Reservation¿ has an update restriction to avoid over riding of work -Night Audit helps close current days¿ transaction -Checking out reservations to be tracked on Frontdesk -Assign room to block a particular room -Refer to Booking Deposit Tracker Report for deposit guarantee booking -Move is used to transfer a reservation from one room/type to other on same dates -For different date, Stay Details>Edit Reservation Form>Shift -Reports >Housekeeping report> print Housekeeping report -Check House Status on Frontdesk for hotel occupancy -Money balance for departing rooms: Frontdesk>Room Operations>Checkout list -Money collected: Report>Cashier Report>Counter Revenue Report -Select double occupancy when creating reservation -Custom reports are possible
Alternatives Considered:
One of the best PMS. Software and very supportive team
Comments: It was a right decision to take this software and credit goes to my IT. Team
Pros:
Cloud base and very supportive team specially [SENSITIVE CONTENT]!
Cons:
Very easy to use hence it is cloud base the speed os very good without any interruptions.
Alternatives Considered:
Most reliable, very stable and cost efficient PMS today.
Comments: Very satisfied.
Pros:
It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.
Cons:
Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.
All in one package of the most user friendly Property Management Software
Comments: My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.
Pros:
The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.
Cons:
There is nothing to complain about this software.
Hotelogix Response
5 years ago
Hi Gunawan, Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you.
Alternatives Considered:
Ease of use !
Comments: It's good.
Pros:
Easy to use, and manage, compared to other players in the market.
Cons:
Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.
Simply Awesome
Comments: A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.
Pros:
The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.
Cons:
Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.
Hotelogix Response
6 years ago
We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.
Easying hotel software hands down
Pros:
Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.
Cons:
Maintenance and Housekeeping volumes can improve in terms of ease of use.
Alternatives Considered:
Hotelogix and WDC Aparthotel (5*)
Pros:
For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.
Cons:
It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.
Awesome Product!
Pros:
Support 24/7 provided by Hotelogix, especially [sensitive content hidden] is always supportive in any hour of the day
Cons:
no comment, i have no issue with the system
hotelogix experience
Pros:
we are using the past 2 years.We had a great and wonderful experience at hotelogix. Support from the Team is also wonderful.
Cons:
We don't any cons on hotelogix. all over the experience was good
It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!
Comments: We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.
Pros:
In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS. - Front Desk Check-in and Check-out process is easy to use - Able to do Split Reservations with ease - Group Reservation and Management of Group Blocks - Admin console is user-friendly and able to set-up or change rates with ease - Creating special packages, promos and group codes is easy - Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding. - Accounts Integration and Posting to City Ledger for Corporate bookings - TripAdvisor Review Integration for clients - Housekeeping Management of Rooms with ease - Restaurant Point of Sale Module is superb - Booking Engine easy to set-up and user-friendly - Channel Manager Integration is quite easy to work with - Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel - Export/Import Feature to Excel, CSV or PDF - City Ledger Accounts integrate well with Xero account system and QuickBook imports - Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)
Cons:
No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.
Hotelogix Response
7 years ago
Hi Mario, Thanks for taking the time to share your experience! It¿s great to know how Hotelogix has helped you to have a better control over your property. We appreciate your valuable suggestion, and this will be passed on to the team concerned.
Great Overall !!
Pros:
Overall system is very good including integration, OTA connectivity, review system. Great in reports.
Cons:
We will be needing a back-office module.
Full of errors and costing us revenue daily
Comments:
The system has all the features you need but the user interface is crowded and hard to use.
Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.
Pros:
It has a full feature set and functionality
Cons:
- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online - Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone - They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every single payment through our web booking engine now failing for a month. The company should have known about this for a year and should have been able to prepare their integration for this change but they failed to do so, and it's now costing us money every single day, every single minute. Hotelogix is responsive but are not able to give us a time line for when this is fixed and are essentially breaching EU law. This has been a horrendous experience and the support staff doesn't understand the severity of the issue. - We have had several double bookings due to sudden integration failures with booking.com. Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable. You're just waiting every day for something to break.
Great customer support
Pros:
The constantly available customer support is wonderful!
Cons:
Sometimes I run into issues I can't solve. I have to reach out to customer support. But they are always able to resolve it for me.
This software really is the most bang for the buck!
Comments: Lots of reports that were nice to have to make good business decisions. Inventory management. One of the biggest advantages was the online inventory management.
Pros:
This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.
Hotelogix Response
7 years ago
Hi Armand, Thanks for taking the time to share your experience! We are glad to hear that you find Hotelogix easy to use, affordable and having good customer support. Such a review motivates us to make our product even better. Don¿t miss to checkout our Hotelogix Mobile Hotel app (available for both iOS and Android) to manage all your hotel operations on the go.
Love it
Comments: Over the almost 10 years using this service, we have found it to be great product or all properties big and small!
Pros:
Great customer service, helpful and quick in response
Cons:
terms are not the same in all places, some thing are called by different names.
Hotelogix Review
Comments: Good and but calculations are different. 12% tax 10% service charge. if the MIRA calculations manual and system figures to be the same.
Pros:
Easy to operate. [SENSITIVE CONTENT] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by[SENSITIVE CONTENT]
Cons:
menu item costing to be implement and the store management to be restore.
Alternatives Considered:
Capon Springs reservations
Comments: Still learning how flexible it can be to meet our long term needs
Pros:
ease of using booking chart to secure reservations
Cons:
difficult to customize to our unique scenario of majority of repeat guests
review
Pros:
Its simplicity to keep up with my guest coming and departing. That is really all I use this program for is to keep up with my rooms and who is coming for future stays.
Cons:
Not able to control my individual rates. I don't have anything else to add to this comment. This is taking much longer than 2 minutes.
Alternatives Considered:
Good product for Hospitality industry
Pros:
Reservation features, easy to use and handle
Cons:
It is not so easy to put all different prices for different season in in once
Good Price and easy to use
Comments: Great. Will recommend to other hoteliers which manage a hotel, restaurant and gift shop as we do.
Pros:
We manage a small hotel and restaurant and we have been using hotellogix for over 4 years. It has been a plus for the business particularly the POS system. Live chat support is fast and cstomer service. You cannot beat the price.
Cons:
Probably I will say language barriers other than that nothing.
Very mixed reviews.
Comments: I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix
Pros:
Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.
Cons:
No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody
Always ready to develop for any new requirements. 24*7 prompt customer support.
Comments:
We have grown with them from 1 property to 400+ property now.
The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.
Pros:
Very basic tool yet consists of all the features that any PMS should have. Grid provides the clear picture of reservations. Night Audit and Correction mode keeps things under control.
Cons:
Bit slow to load for Front Desk. There is nothing else to not like. Team has been helpful is takking away any issues that the tool had.
Hotelogix Response
6 years ago
Thanks for writing a review for us. Hope you get a chance to check out our new and improved Central Reservation System ¿CRS 2.0¿ we introduced recently based on the feedback of our Multi-Property clients. We have got amazing responses so far and would love to hear your thoughts on the same.