Preferred Patron Loyalty Reviews

Excellent software

Pros:

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

Cons:

I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.

Great Program!

Comments: I really like Preferred Patron. Their support team is quick and helpful, making every interaction positive. The Loyalty program has boosted my business a lot. I recommend it to any business needing customer engagement solutions.

Pros:

Preferred Patron is easy to use for me and my customers. It lets me reach customers through texts and emails with different deals. Customer service is great, and my account rep always helps fast. Managing customers is easy now.

Cons:

None – I love using it, customer support is awesome.

Preferred Patron is a great reward program.

Pros:

Preferred Patron is a great option for rewarding preceptors that assist with the development of students. It allows them to see that they are valued and we appreciate all that they provide to our students.

Cons:

Ensuring that we are maximizing the use of the tool

The Best Loyalty Program to work with!

Comments: One of the best customer service teams. Always there for us. Great experience, highly recommend.

Pros:

Easy to implement and our customers are very pleased

Cons:

We have never had any issues, its a great product and very successful. I am impressed

Great Loyalty Software

Comments: We have been using the software for over 5 years now and look forward to using Preferred Patron to manage our loyalty moving forward.

Pros:

Great API that allows us to use the software with multiple different companies. Everyone has always been helpful and ensures that we are loyalty program is successful.

Cons:

None. Our staff and customers love our rewards program.

Preferred Patron Loyalty

Comments: Very Happy, I will be integrating our other main reservation system with this program. looking forward to doing this.

Pros:

Customer support is incredible, And helping setup was very easy; although there are so many things you can use it for, we still have not made full use of the program.

Cons:

I would say, in general, with any complex program, there are many things that you can use this program, so needed to decide what parts of the program are needed and prioritize them.

very happy with this service

Comments: they have been very helpful to expand our customer base and the program been easy to use and the company has been quick on answering questions we have had.
overall we highly recommend them

Pros:

help expand our customer base easy to communicate with then on customer programs the referral program makes it easy to introduce new customers from our existing customers

Cons:

overall the program has worked for us. in the beginning we had a handful of question that were handled by the product rep.

Preferred Patron has been vital to our success.

Pros:

The overall solution has been great for our business. We have seen an increase in business since using Preferred Patron.

Cons:

We have no cons - we love everything about Preffered Patron.

Powerful and flexible loyalty and reward platform

Comments: Excellent experience to date from a technology and support stand point.

Pros:

Highly flexible and configurable platform with ease of integration through powerful API. Customer focussed support and account team willing to go the extra mile. We have integrated the platform for multiple clients and it has been well received.

Cons:

None to report with the platform and from our clients

Works great for my business

Pros:

Customers love the loyalty program, works great for my business

Cons:

Nothing as of now it's great. I love the program

Solid Program Complemented with Great Service!

Comments: I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always been by my side to help and guide me. I’m actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here. I’m a small business with limited resources. I owe these guys my thanks for working with me during this pandemic…not only financially but more importantly, they showed me how to use the system to get thru the lows. If only my other vendors were so helpful! What I like is that the program always gets better, adding ideas I have to the program. They have delivered my ideas as well as many I never thought of, but find very helpful and am glad to benefit from. I think they are a good company who listens and always wants to help.

Pros:

Service is always great! I always get same day help from these guys, even if it’s Sunday! From the day I started, I had the system working in a few days. Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is. Creating and sending emails that look great is so easy. It’s like what I once used with MailChimp, but here, it’s just seems easier as my customers are here and the results (I don’t know why) are much better.

Cons:

I wish I had known about Preferred Patron sooner and not wasted my time with any others.

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life!

Comments: Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.

Pros:

Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Cons:

We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

Fantastic Product, Fantastic Service

Comments: Improved customer loyalty and communication of special events, sales and announcements to customers.

Pros:

The software is very powerful but easy to use. Good functionality and good reports along with cloud storage make the software pretty much worry free. The user also owns the data, so if you decide it doesn't work for your company, you get to keep the data. New staff members are able to use the software within minutes. Also, the technical support is fantastic. In a world where most tech support is lacking, the people at Preferred Patron pick up the phone and work with you until any problem is fixed. A rare thing these days.

Cons:

I really don't have anything bad to say about the software. If I had to pick one thing, I guess the software updating process could be a little easier and/or automated, similar to Windows updates.

Excellent return on our investment. This platform has helped us grow our business faster.

Comments: Sales growth
Greater customer loyalty
Reduced advertising costs

Pros:

A perfect combination of a loyalty, customer retention and promotion systems. Our business has grown faster since using this product and I feel its worth every penny and then some ! The platform is always receiving improvements that make growing our business even easier. Customer support for this product is excellent ! They spend as much time as needed to help you through any issue or question...not that you'll need a lot of support but its nice to know its available !

Cons:

The only real gap is more accessible documentation. The support for this product is amazing, however at times I feel that having some form of online or quick access information on some of the features (especially new ones) would be helpful. This being said, a quick call to customer support has always proven successful.

This is a very user friendly and effective software to help keep track of our clients

Comments: To be able to keep track of our clients on the last time they have been in our office

Pros:

I like the verifying e mail toggle to make sure that the clients have given us a good email address.

Cons:

the birthday and miss you points we have set up does not always work. I have to make sure I click the correct points in 2 different places to make sure that the points take effect

Best in the Market!!

Comments: We were struggling to find a cost effective way to distribute promotions without incurring excessive advertising costs. We can now offer our customers controlled promotions at different levels based on data that's being collected from our customers without any extra effort from us. Our customers are doing the work for us and bringing the data to us... The software does the rest!!!

Pros:

The software is many levels deep and is easy to use at every level. Whether you're an end user, cashier or system administrator you have easy access to the all the information you need. In addition to this if there are ever any problems you need only call and the friendly staff at Preferred Patron will always come through with a fast and effective solution. Our business has grown as a direct result of this software and we have seen an immediate return on our investment. We can now cater better to our loyal customers with customized promotions that make them feel unique to our business. I would strongly recommend this software to anyone looking to improve their customers experience!!

Cons:

Nothing comes to mind. We are very happy.

Service, Options, and Professional

Comments: The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.

Pros:

The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth.

Cons:

I have not experienced any "cons" with Preferred Patron

The Preferred Patron Loyalty Program is Perfect for Us!

Comments: Two years underbelt and I'm still very satisfied! I operate a small chain of self-serve yogurt cafes with two check-out registers at each store. I had originally thought about a tablet system by Belly. I see it in use a 7-Eleven. However, I wanted a spend based system instead of a visit based "check-in" style solution, as I believe a family of 5 deserves more credit than a individual customer, so a "check-in" based solution would not work that well for us. I was initially hestitant about using a cashier facing system. I was concerned that our lines would get backed up if we had to spend time enrolling new customers, as we often have a line out the door. Let me tell you, with this program I quickly learned this was not an issue at all. New customers are simply handed a new card, which we swipe for points immediately on their first visit. Customers earn points based on purchases but cannot redeem those points until they first activate their card online, providing name, email, and phone, either from home or using our in-store customer tablet! There's even a nice "reminder" sticker on the face of the cards, with all necessary directions for activation on the web! The program runs on a tablet, so it takes little counter space, and it's quick and simple for our cashier's to apply customer points based on sales. Another aspect I really appreciate is the ability to process Gift Cards (at no extra cost) using this system. No more tracking partial balances for paper certificates in a hand written notebook! I can't say enough about this system and the support that has comes with it. It works flawlessly and efficiently!

Patron Flex is FANTASTIC!

Comments: We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.

Pros:

Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success.

Cons:

None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries.

University of Wyoming Athletics Student Rewards Program

Comments: This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone!

Pros:

We were looking for a program to fit our unique plan to reward our students for attending our athletics events. We wanted to reward our students with a points program that would allow them to redeem their points as a gift card at a local sponsor that sells University of Wyoming merchandise. Preferred Market Solutions was very helpful in setting up the program and making sure it it went off without a hitch. We had little knowledge on what we were doing prior to working with them and have had no problems with our Rewards Program. We are able to print off reports, change point values depending on the event and prevent students from swiping their card more than once at each event. Each of our student workers have been able to work with the program and it is essentially fool-proof as nothing can be done that can't be fixed. It is a great program and has been perfect for our needs!

Cons:

We haven't had any problems with the product.

BEST loyalty software/program available.Outstanding marketing capabilities! Extremely BENEFICIAL!

Comments: Cannot articulate enough the ease of use and integration for us into our business, especially because we are not the typical industry that offers a loyalty/reward program. This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry. The benefits continue to grow as we use the program and develop it more and more.

Pros:

-Customer Service is incredible. I have never experienced such great & reliable service. -Our account manager was very knowledgable & helpful by working with us through the entire development of our loyalty program. -Software is extremeley user friendly and easily customizable to fit our business. -Training and support is extremely informational and allows an easy integration into our standard operating procedures. -There are endless marketing possiblities with this software and our customer's response is overwhelmingly positive.

Cons:

- The only con would be that my lack of knowledge in developing a loyalty/reward program made it difficult to create the reward list. Our account manager was successful in not only walking us through using the program but also assisted in developing our reward schedule and promotional ideas.

Our Patients Love Patron Flex

Comments: Our experience with Preferred Patron has been fantastic. Their customer service and support is unmatched. We've never had a question or request that wasn't addressed promptly. It's made our Alvetro Ortho Rewards program the talk of the town. We love this program!

Pros:

Prior to implementing the "Patron Flex" system, we gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards. Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them. With Patron Flex, our patients have no worry of losing their earnings, and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries. Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for. Preferred Marketing Solutions has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy and invaluable.

Cons:

Absolutely none!

Outstanding, Excellent, and Punctual

Comments: Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest. Customers are fully satisfied and i love using it!

Pros:

User Friendly, Professional, Customisable, Affordable, Reliable, Multi Functional, plenty of marketing campaigns to choose from, capability to suit your business needs as well as your customers, and so much more!

Quality Program Creates Increased Sales

Comments: Establishing customer loyalty has always been a struggle. Problem solved! This program has enabled us to achieve substantial results. Patronflex has created excitement with our customers providing increased sales and is the tool for future promotions and continued success. The support after the purchase has been awesome and I can't wait to see the new features that will be added in the future.

Pros:

We are currently using the customer loyalty program and gift cards. This program has helped rejuvenate our customer base. Staying in touch with our customers by using the automated e-mails in itself has created excitement. It helps us prove that we are all about customer service. Being able to have immediate access to the detailed reports concerning our "in process promotions" enables us to plan future promotions that will produce increased sales.

Cons:

Patronflex being our first and only customer loyalty program has surpassed all of our expectations which creates a problem in trying to determine a "con" about this program.

Great product that makes a difference!

Comments: We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.

Pros:

We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.

Cons:

We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.