Odoo

Fantastic product for me as a frelance and PME

Comments: I used to work with an app that is not available online. Then i discovered Odoo. I worked first with the bookeeping app only. Now i would like to extend my business and i will use the wesite app, and many others.

Pros:

The interaction between all apps in one and only app. it's amazing.

Cons:

Sometimes, the logic is difficult to follow. For example, when i paid my subscription, i didn't have the possibility to remove some options by myself to fit the type of subscription i took. Then i had to link my subscription with my database. There is a smpler way to make this.

Flexible and easy to master ERP

Comments: Fun learning experience, swift and precise business process improvements.

Pros:

Its ease of use and its efficient interface, along with its modular structure and the interoperability between applications. The openness and pro-activeness of their consultants.

Cons:

Its rigidity regarding certain country-specific flows. Though it seems robust, cost analytics could still be improved (and seem like so in version 18, but we haven't yet made the upgrade).

Alternatives Considered: NetSuite, SAP Business One, ERPNext and Fulcrum

Reasons for Switching to Odoo: Robust support team in our country. Community edition allowed us to create a MVP with little to no investment.

Could be the best but hard to understand

Comments: I have been extremely excited discovering odoo but do run into roadblocks all the time, which can't be solved without a developer. I currently can't afford one which leads to a half baked implementation. Everything about Odoo sounds simple but turns difficult very fast.

Pros:

Modularity and availability of applications covering a wide range of business functions.

Cons:

- Difficult to achieve anything that is slightly out of "Odoos way of doing things" - Workflows, as envisioned by the product develepors, are poorly documented. Videos cover how to use the product but not the underlying philosophy/workflow. - Support is hit and miss, sometimes good, sometimes useless. - for a small start up, success packages are very expensive. Some "simple" changes can't be done without hiring a developer.

Alternatives Considered: Vtiger CRM, Nextcloud, NetSuite, SugarCRM and HubSpot CRM

Reasons for Choosing Odoo: Zoho: difficult and can become expensive fast, disjointed applications, Salesforce: good but very expensive

Switched From: Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Odoo: seemed to be easy to implement and best value for money

It runs my entire business.

Comments: Going on 3 years with it, still liking it.

Pros:

My entire business runs on Odoo. I don't have to try to sync data between multiple apps.

Cons:

The appearance is very utilitarian, it could be made to be more appealing. I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.

Alternatives Considered: Yardbook, FreshBooks, NetSuite, Jobber and Dynamics 365 Business Central

Reasons for Choosing Odoo: Lower Cost, a lot more features, ability to customize.

Switched From: QuickBooks Desktop

Reasons for Switching to Odoo: Lower Cost, a lot more features, ability to customize.

Great product by a great company

Comments: Excellent product and effective support and good third party consulting.

Pros:

The Odoo apps work together in a very efficient way. You can start small and grow at the speed you want. Excellent product management leads to updates that contain excellent new features. Highly flexible.

Cons:

If you want to install and configure Odoo without help from a partner, you need to spend quite some time to understand the vast number of features. The time you need to spend is usually a lot more than your initial estimate.

Overall views

Comments: Can be better integration with DATEV. Datev reports doesn't work at all.

Pros:

I like that all parts of business integrated, Its perfectly running.

Cons:

There is no integration with Ebay platform directly at online versions. There is a connection but doesn't work at all. That is important bcs we need to use several 3rd party software

Alternatives Considered: Dynamics 365, lexoffice and SAP Business One

Reasons for Choosing Odoo: Webshop and web site integration options,

Switched From: lexoffice

Reasons for Switching to Odoo: Pricing policy was perfect. B2B e commerc options were perfect.

Odoo Review

Comments: Overall the system is excellent so we are very happy with it

Pros:

Flexibility Customisation ability Speed Flow Customer Service Technical Support

Cons:

Purchasing requires delivery dates based on a working week with holidays not just 7 days a week without holidays meaning that it could put the scheduled delivery as being a Sunday or over Christmas Studio could be easier to use Version 18 has now fixed a problem with shipping methods where you couldn't make them product specific. This was long overdue.

Alternatives Considered: SAP Business One

Reasons for Choosing Odoo: It was out of date and wasn't comprehensive

Switched From: Microsoft SQL Server

Reasons for Switching to Odoo: More modern looking, price and customisation ability

very good help

Comments: Great programm with a lot more possibilities than we use

Pros:

outstanding servicefrom the support department from Odoo

Cons:

Most of the time answer from Odoo end up in my spam

Alternatives Considered: Silvasoft

Reasons for Choosing Odoo: old programm ended so whe had to find a new programm

Switched From: Mamut One

Reasons for Switching to Odoo: Bookkeeper already worked with Odoo and some other companies that i knew also.

First impressions

Comments: It has been enjoyable to use and explore the functionality of each app - very intuitive I have found - just need to watch the tutorials and practice in evening

Pros:

Simplicity of the programme and great tutorials which make tasks easy to complete

Cons:

Could do with having more support for small business start-ups

Alternatives Considered: Salesforce Starter, Zoho CRM and HubSpot CRM

Reasons for Switching to Odoo: less complicated, more features for price point, allows for scaling without added costs

Beautiful and complete platform that meets modern needs

Comments: Nice system and probably one of the best platforms available at an attractive price.

Pros:

Offers a 90% solution for almost all administrative automation at a very reasonable price.

Cons:

Messy user interface. The remaining 10% of automation is difficult and burdensome. Quite a steep learning curve and the terminology in the web documentation usually does not match the labels used in Odoo (version???).

Love Odoo software. Odoo Service Pack for setup is HORRIBLE!

Comments: I strongly discourage anyone from using the Odoo Training Service Pack of hours. We had a horrible experience. The Business Service Analysts who work with you are a joke. I imagine there are some good ones. The program is set up poorly from square one. Regardless of your type of business, you receive the BSA who becomes available next. Even if they have no experience, or relatively little, with your industry. You only have ONE person. Not a team of people. To top it off, we had 3 BSA and all were within their first few months with Odoo. I wish I had a dollar for every time our first BSA said "I don't know." I will be escalating my fight with Odoo to receive a refund for some hours. For instance, we were charged for cancelling a weekly meeting that wasn't confirmed since I was literally in a foreign jungle with very spotty internet. Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no offsetting penalty against Odoo. We were charged many hours for slow work that I can now do myself in half the time! Use a third party company that specializes in your industry or is close to your location and can visit. The Odoo BSA Service Pack program is so poor that the company actually told me that "We don't guarantee the quality of our service." That should tell you all that you need to know about paying Odoo for implementation of your program.

Pros:

There are so many apps/modules that can all be integrated. You can pick and choose which apps to start with and add more as you need or fee comfortable. Small or large businesses can successfully use Odoo.

Cons:

Some things are a bit comlex for a small company with limited people to implement what we want. We are a CUSTOM PRODUCTS manufacturing company and there aren't as many resources to learn how to handle manufacturing custom products. Odoo would be great for building a house or an airplane. But I'm struggling to figure out how to have a good flow with 100 orders a day for custom rubber stamps, nameplates, signs and embroidery.

Alternatives Considered: QuickBooks Desktop and NetSuite

Reasons for Choosing Odoo: The software we switched from is a proprietary program from our small industry and is not listed above. While the software is great for manufacturing in our industry, everything else is not nearly as efficient or effective as what Odoo has. The accounting is especially poor. Reporting is even worse than poor!

Switched From: Postage $aver

Reasons for Switching to Odoo: QuickBooks couldn't handle some basic invoicing and shipping functions much to my surprise. NetSuite was incredibly much more expensive for much less capability.

Great software that takes a while to prove its worth

Comments: Odoo's customer service has often been really responsive - this is not always the case with their partners..... choose carefully.

Pros:

Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.

Cons:

It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.

Alternatives Considered: Sage Accounting, Sage 50cloud Accounting and Dynamics 365 Business Central

Reasons for Choosing Odoo: We required more functionality than any individual product could provide

Switched From: MailerLite, IRIS KashFlow and Microsoft Excel

Reasons for Switching to Odoo: Odoo provided wider functionality at a better price point than the others

Great software - even better support and community

Comments: Great. We are replacing several different, un-connected systems with one system that integrates everything, and allows us to tailor each instance specifically to the needs of each of our businesses.

Pros:

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons:

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered: NetSuite and ERPNext

Reasons for Choosing Odoo: Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Switched From: Hotjar, Constant Contact, Invoice Ninja, QuickBooks Online, Mailchimp and Joomla

Reasons for Switching to Odoo: Better support and customizations.

Terrible experience with Odoo and locked into 3 year contract

Comments: The implementation process is terrible, and Odoo being newer and less used in the US means their support and staff really do not know much about the system. You are paying them to learn with you, and there is no way to talk to the people that might know the system. It seems all of their developers are overseas, so timing is a real issue. We were told our implementation would be complete by the end of January, and we are in July now and still none of out inventory stays in sync on any of out platforms.(Amazon, eBay and WooCommerce). No one at Odoo can figure out why. One of the support techs told me they do not know much about setting up eBay and showed me what they found about it when the googled the issue. Not very comforting. We have been overselling on our platforms, and that is a very bad thing as am Amazon and eBay seller. We can't get them to prioritize us and get the issues resolved. We were told by our sales consultant and his manager that we would be getting a refund of 100% of the implementation costs, and we have this in email from them. We have still not received this and it is 3 months later. They will no longer even respond to questions about the refund. We are locked into a 3 year, very expensive contract with no hope at this point that the system will ever work for us. We are at the point where we fell we are just going to need to leave Odoo for a new system and it will be a huge loss and almost a year of lost time and resources. They absolutely do not care about their customers.

Pros:

We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.

Cons:

Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.

Alternatives Considered: Fishbowl

Reasons for Choosing Odoo: The main reason was the cost of Netsuite. Odoo is considerable less expensive.

Switched From: NetSuite

Reasons for Switching to Odoo: It seemed that Odoo had all of the options we were looking for and they would be the best solution.

Odoo - your first step into the ERP world

Comments: The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.

Pros:

Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.

Cons:

It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.

Alternatives Considered: Flectra

Reasons for Switching to Odoo: Easy of customization and expansion as the company or needs for modules grows.

Very customisable and simple to use!

Comments: Very happy with the set-up and user experience, and we have implemented it throughout the whole team three weeks ahead of schedule.

Pros:

- Easy to edit and customise to our specific needs. - Very easy and capable import and export module. - A very connected UX between the different apps and modules

Cons:

- Set-up isn't for the faint-hearted if you haven't got their set-up/service packs!

Alternatives Considered: HubSpot CRM

Reasons for Choosing Odoo: Act wasn't cloud-based and didn't have the features of new CRMs on the market.

Switched From: Act!

Reasons for Switching to Odoo: Adaptability of the software

One system that rules it all. Accounting, CRM and ERP for a steep price

Comments: My overall experience is that i wouldn't change systems anymore because this is a one way stop. It has it all to run your company.

Pros:

Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.

Cons:

Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.

Alternatives Considered: PerfectView

Reasons for Choosing Odoo: Because e-boekhouden costs 30 euro and for the complete package of odoo i pay 30 euro. Simple math

Switched From: e-Boekhouden.nl

Reasons for Switching to Odoo: Pricing is much better and you get much more then only crm

from a Past User, for Future Scopes

Comments: Will have to admit that i did not expect such a switch and understanding Support Team. They are quick to respond and mostly get right answers, or else, they are asking to correct questions to get a situation sorted out. 10 on 10! Keep it there : At the TOP!!!

Pros:

Stability of the platform and ease of use of the overall ecosystem. What a wonderful piece of software!

Cons:

Liked everything till now, so no Cons at all... amazing

Odoo Support Feedback

Comments: User friendly, highly functional and good for all sizes of business from the very small to large. Excellent system.

Pros:

For SME business, Odoo offers very good value, excellent functionality across a multitude of useful apps and the support is professional and unparalleled. They always resolve any issue quickly.

Cons:

I like most things but not being to permanently change the weird auto text on customer payment follow ups is difficult to understand ( but has nothing to do with support of course).

The Best Website Builder

Comments: It has been an extraordinary experience with Odoo.

Pros:

Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.

Cons:

Odoo has been fine withe it has no problems.

Odoo Support Fantastic Review, including opportunity for improvement

Comments: Odoo support has been responsive and comprehensive in providing solutions. You can feel and experience that the support associate responding is indeed both professional and an expert on it's own domain and craft. Keep it up!

Pros:

Simplicity and beauty. It's out of the box, yet something an enterprise can use to streamline it's backbone processes, while improving business bottom line. Something that consulting can do as part of the company or freelance.

Cons:

It's capability to centralize a knowledgebase, not that the Odoo support is not that good and responsive (because they really are great and responsive), but it would help to have like a knowledge AI aside from documentation and e-learning platform.

Odoo- one system, many business processes

Comments: I was looking for a business solution primarily for accounting but when i found Odoo i saw the potential to start with accounting and then add modules over time. I started implementing in april 2023, with accounting. But 18 months later i have website, inventory, purchasing, payroll, employees, timesheets, employee expenses, document management, electronic signatures. Self implemented for my investment management small business. I recommend the system to anyone.

Pros:

All in one solution, from website to logistics. User Interface - easy, clean and straight forward Value for money Support is available if needed

Cons:

Is not really a con… but it requires investment in your own time if implementing on your own. The scope of the system is wide.

Alternatives Considered: Sage 300cloud and QuickBooks Online

Reasons for Switching to Odoo: Functionality and cost and the ease of use

A Comprehensive and Flexible Platform with Great Tools

Comments: Overall, my experience with Odoo has been very positive. The platform offers a wide range of tools that are easy to use and integrate seamlessly with each other, which has greatly improved our operational efficiency. Customer support is helpful, although response times can sometimes be slow. Despite this, once in contact with the support team, they are always professional and resolve any issues efficiently. The platform’s flexibility and customization options have allowed us to tailor it to our specific needs, which is a big plus.

Pros:

I really appreciate the wide variety of tools available on the platform and how easy it is to use them

Cons:

Although customer service is great once they respond, the response time can be slow. For example, two Wednesdays ago, I opened a ticket regarding an issue that could only be resolved by contacting the support team. I didn’t receive a response until the following Monday, after I reached out via WhatsApp to an executive who found the ticket and partially resolved it through email. I continued communicating through email to fully resolve the issue, but didn’t receive a reply. I even opened a second ticket, and the situation was only fully resolved the following Monday. The executives were very polite and resolved everything, but the response time could be improved, including acknowledging receipt of the ticket sooner

Alternatives Considered: Docusign

Reasons for Switching to Odoo: Have more tools beside the sign application.

A very wonderful and unique experience with Odoo

Comments: The wonderful integration with other systems and the smoothness of dealing actually meets our needs

Pros:

This program is characterized by flexibility and ease of installation. It also allows users to install the appropriate sections according to their choice and also provides integration with various systems

Cons:

It is difficult for non-specialists to deal with, and it also requires more facilitation and solving problems with continuous updates

Odoo is the best ERP

Comments: Best ERP with which I have ever worked. Odoo support is good.

Pros:

All in one place - website, e-commerce, CRM, accounting, etc. Easy to use and work with it. Very flexible to set in different companies.

Cons:

Can think more about the accountant module localization for Bulgaria. There are some issues with VAT declarations. Cant use automatic bank transfers, because is supported only SEPA transfers.