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Canada Local product
inHANCE

inHANCE

Canada Local product

What Is inHANCE?

Today's small- to medium-sized water utilities need a reliable, affordable, customer experience solution that streamlines operation and keeps your community's water flowing. With over 45 years as a customer experience solution provider, inHANCE has the customer information and billing software and mobile workforce management software to keep your staff organized and your customers satisfied—inHANCE: your customer experience solution provider.

Who Uses inHANCE?

small- to medium-sized water utilities, water and sewer utility providers, utility billing customer experience software, mobile workforce management solution, small- to medium-size municipal utilities

inHANCE Software - FieldHawk Mobile Workforce Management Software FSR Mapping
inHANCE Software - FieldHawk Dashboard
inHANCE Software - Impresa utility billing customer service dashboard
inHANCE Software - Impressa utility billing customer account screen
inHANCE Software - Impressa utility billing customer experience solution reporting

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Reviews of inHANCE

Average score

Overall
3.0
Ease of Use
2.0
Customer Service
1.0
Features
4.0
Value for Money
1.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

3
100%
James
James
General Manager in US
Verified LinkedIn User
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Why I switched

3.0 4 years ago

Comments: Customer service and tech support was the worst. You always felt as if they HAD to help you out yet AGAIN.

Pros:

Not much. It really wasn't as customizable as others in the same category for a small water district.

Cons:

The absolute worst database management. I am from the old school of "garbage in, garbage out". Not with this software. Once you input your data it was theirs. If you wanted to run a non-standard report or play "what if". Call Tech Support, pay a fee and we will get back to you.