shopVOX

Excellent app for CRM, and Production Workflow

Comments: Too many to list.

Pros:

We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!

Cons:

Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

Excellent Software

Comments: We did our own set up; it was complex and lengthy - if I had it to do over again, we would definitely commit to having their experts do the set up. The learning curve was longer that it needed to be. We are thrilled with the quality of the product and the excellent customer support ongoing. I personally HATE chat support but they are so good I use it whenever needed.

Pros:

We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product that had become almost useless. Set up was complex - I recommend you use their services unless you have staff knowledgeble about both your operations and software installation available to dedicate exclusively to set up. It's worth it! Easy to track progess of sign build outs, printing projects, and installation; good invoicing with payment options, seamless integration with Quickbooks Online.

Cons:

I wish that all lists could be modified by admin users (specifically purchase order status codes). Second wish is that all fields in transaction lists could be sorted.

Poor Poor Service

Comments: Absolute poor service, that permeates from the top, I've tried to resolve an issue for 3 months now, and whilst our account was suspended, I'm told the only time they will not charge is if I cancel.Had a message from the [sensitive content hidden],who's response is if you don't like it, go elsewhere. I agreed and asked for my data, to which the request was ignored.Your business is at risk with this company.

Pros:

Very basic costing system,not compatible with most systems

Cons:

Poor customer service, with an inability to understand English.

Signage CRM system second to none

Comments: ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!

Pros:

The ease of use. They have thought of everything you need and put it in a simple interface that's user friendly and easy to follow, its a powerful bit of kit they simplifies running a team of people / company.

Cons:

There is not much not to like to be honest, I guess initially its a lot to get your head wrapped around, i.e setting up materials and products, but I think they have an on boarding option for this. But after that its plain sailing.

Best Sign Shop Tool in the market so far...

Comments: Great experience, it has being a game changer for us in our work flow, when I heard other companies struggling with the same issues we use to struggle I can't hold myself, I have to tell them, you have to give them a shot.

Pros:

That it has being upgrading and getting things easier and better every time. It never stops improving and the support team is super helpful all the time.

Cons:

That their developing even though it has being quick, the need of specific companies hasn't being fully develop.

Modulex Ontario

Comments: Shopvox has been very easy to learn and navigate. There have been some issues making changes, and creating specific reports, but overall, a great platform. There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

Pros:

Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Cons:

Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted. Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Game Changer

Pros:

So many things to like and big upgrades from our current software. - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort. - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks. - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales. - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Cons:

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed. - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

SV Experience so far...

Comments: SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

Pros:

The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Cons:

Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Best Decision This Year

Comments: Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here.

Pros:

The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Cons:

The amoratizing of products on a line item.

Great quality for the money

Comments: Very good, I don't like that I cant just call and talk with someone when I have a question

Pros:

It helps keep pricing consistent and is very easy to use

Cons:

nothing really, I now am able to get all my customers and pricing in the same place

Great Product

Comments: ShopVOX has helped our shop automate and organize our projects in a way where everything flows and and doesn't get forgotten or held up.

Pros:

Its very easy to use and customize to our business needs

Cons:

There's nothing really to NOT like about shopVOX.

ShopVox for Signage Industry

Comments: Overall, my experience with ShopVox was good to use for the signage industry for order management, business management, inventory, and PO management. It requires minimum training to understand and is easily understandable. Price is moderate and can be used in various domain.

Pros:

I found ShopVox user-friendly, easy to use, and simple to understand.

Cons:

Limited reporting and visualization feature as compared to other Software

Terrible product, they don't know their customers, little support.

Comments: None

Pros:

I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

Cons:

We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

ShopVOX Review

Comments: The initial setup was a lot. But our business has a lot of moving parts/products. We have about 23 employees. In house we do screen printing, embroidery, awards, and signage. We also do promotional products(out of house). Our Coach was SUPER helpful with the initial setup though. The 24/7 Chat support has been great as well. Took everyone a month or 2 to get the hang of it and we are constantly trying to tweak and improve but I'd recommend it to any shop that does screenprinting, embroidery, awards, or signs.

Pros:

The amount of features and being able to have everyone on the same page at all times is priceless. From syncing with quickbooks to writing orders to overseeing production... and all in one cloud based system. They have apparel catalogs already integrated and they get updated automatically from Sanmar, S&S etc... so no need to adjust pricing anywhere unless it has to do with your labor. The job board and being able to filter it as needed for each department is great. Proofing system and e-mail templates are great. Being able to write a quote/sales order/invoice and email it over with a payment link is great.

Cons:

As with any software it will never be perfect. But SV has been good to work with us on getting features/bugs implemented and fixed. They have not been able to accommodate everything but they are usually pretty good about at least letting us know if its possible or not. There are still bugs/features we're waiting on but not hills to die on. We had to pay a developer separately to integrate the API with our website and UPS worldship. That ran us close to 5K so that was a bummer.

The RIGHT Solution

Comments: An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Pros:

Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales. Best features: Multiple views and options for scheduling jobs. Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop. Syncs to QuickBooks for accounting. This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs. Cloud based and mobile device friendly. The PRICE! For the money, you won't find better value.

Cons:

As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly. As they say though, "you have to break a few eggs to make an omelette".

Worst possible option.

Comments: Not a good CRM, bad support service, rigid features, bugs not properly informed.

Pros:

Addressed to our industry, should have been a good idea but...

Cons:

Not flexible, inadequate assistance, lack of service mentality, only on line,

Shopvox as a complete solution for costing, quoting, work flow and invoicing

Comments: Overall very good experience and has without doubt improved our overall efficiency, productivity and speed in so many areas.

Pros:

Has all of the features that we had on our wish list plus a few more. Pricing module well thought out and flexible Very easy and quick to create complex quotes as well as keeping track of quotes for follow ups. Keeps a good historical and detailed record including artwork proofs which makes running repeat jobs easy or when re-quoting. The jobs board is a valuable planning tool to keep track of jobs in progress & deadlines therefore makes production planning easier. Responsive support team.

Cons:

Initial setting up is complex without someone locally who could understand our requirements and scope out the best way to set up the various modules. Lack of ability to alter pdf output ourselves e.g. customising design, layout & elements required or not required in quotes, sales orders, job sheets. Integration with Xero is ok but not perfect. Reporting tools could be more flexible so that we can pull out relevant information.

Excellent software for a sign shop, helps control workflow and improve throughput

Comments: Improved workflow and throughput, reducing delays and delivery times, helping staff to plan their work, getting a more professional attitude towards the business, better customer service

Pros:

Controls the process from quoting to invoicing. After setup for example the quoting process is very easy but also very powerful. We have improved throughput in our sign shop and reduced delays, thus improving customer service by a lot. Customer service is excellent, quick and friendly response time for any question at any time. Great tutorials, instructions etc. Easy overview of daily work tasks, no more thinking of what to do next. The staff appreciates the more organized way of doing daily business and if a person is off you can easily take up the work they have going. Would recommend this software for any sign shop that has 2 or more employees.

Cons:

Setup demands time and effort to work efficiently but that's the case with all systems. Does not work well in Microsoft Edge but other browsers seem fine. Would like the possibility to search by name or text in the app instead of only sales order/invoice number.

Excellent sales, administration and project management 'sign shop' software

Comments: Excellent administration tool for the sign shop.

Pros:

Unlimited opportunities for growth. The best feature is keeps track of every step of the process for making the sign. As the sign industry is so diversified with so many types of signs, ShopVox has the ability to perform. It does it well. No interruptions. When need support, ShopVox is excellent to work with. Their Chat group is available anytime. It provides all our needs with Quoting, Designing, Manufacturing, Servicing, and Customer service.

Cons:

With any new software, setting it up is a challenge. This is like setting up a database management program. It's a different thought process when we setup our products and services.

Takes your business to the next level

Comments: I don't know how I could run this business without shopVox or something like it. Going from hand written work orders to this was a tremendous leap forward. Everyone at shopVOX will do what every it takes to get you started. And support is always fast and very knowledgeable.

Pros:

It allows me to track every aspect of the business. It is so easy to look up anything on existing customers. Invoices, orders, status etc. Having everyone here on the same system makes it effortless to be in tune with what is going on.

Cons:

The only problem I have with the software is I don't use it to it's fullest capabilities. Not being a real computer genius and not having the right person on staff to do it for me, everything is not set up to take advantage of the system. Like any software platform the information coming out is only as good as what you put into it. I have not be able to do put everything in to make this even better. One day I hope to change that.

All Inclusive Program That Takes Expertise to Use

Comments: The program works well for us most of the time. When we run into snags Shopvox's support is always available at almost any time.

Pros:

You can load all of your products and materials into the program. Once you get everything setup it is easy to do your quotes and invoices in a timely manner.

Cons:

We have not been able to get the e-mail portion of the program to work for us, because we do not have an outlook or gmail account. It works best with those email accounts. We thought we would get a program that would tell us what to charge. With Shopvox it is possible to include all of your costs, but you still need to come up with your own final price for a product that will make you a profit. I am finding that there is no magic wand that tells you how to be profitable.

shopVOX Review

Comments: Previously we had no idea what we were doing and had no way to manage our processes, deadlines and billing. Goods were delivered without invoices, jobs was left behind due to volume and processes were missed - processes like quality control and final testing. This mainly was mainly because we had no idea what was done when and what the job queue looked like. ShopVOX's job board is a very important part of our management tools.

Pros:

Simplified workflow control. The fact that all the process are intergraded gives me complete control to manage deadlines and possible bottlenecks in the manufacturing stages. I am able to manage my customer's expectations on the rush jobs and expedited work.

Cons:

I'm not to be able to change the currency symbol due to international operations. This is a constant challenge. Some development in smaller areas is needed.

Sales Assistant Review

Comments: ShopVOX has made it possible for me to increase my productivity and value to our company, and made our clients have a more positive experience to start their project.

Pros:

It is quick and easy, user friendly and straightforward to put into practice.

Cons:

Some more ability to make notes and instructions about certain projects that are easy for production and fabrication to see immediately in the job assigned to them would be fantastic.

ShopVox - great value!

Comments: We used to use multiple systems and had many errors from repeated data entry errors. ShopVox gave us a single source to keep up with each job from sales lead to final invoicing and archiving.

Pros:

ShopVox takes you from initial lead, through manufacturing, scheduling and final invoices. There are too many features to list, but most everything can be customized to fit you specific business. There are many resources for questions and 'human' support is responsive. There is a constant desire to improve the software, so there is a good chance your request for a specific feature will be implemented.

Cons:

There is a learning curve if you want to get the full benefit of the software.

Amazing Sign & Print Software

Pros:

Pros: -Start-up is easy -Constantly updating and improving software for ease of use. -Easy to navigate -Great customer service, never left hanging if an issue comes up -Great price for the product -Awesome integration applications -Reports are great too. -ShopVox University is a great learning tool for the software. I highly recommend using it.

Cons:

Cons: -Would like to search 2 things at once without closing out the previous screen - perhaps I just haven't discovered if it can do this or not. -Changing product pricing can be slightly confusing & difficult at first